Reviews

5.0 out of 5 5.0
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 2, 2018

    I have nothing but good things to say about this dealership. I showed up here not expecting to qualify for financing, because of low credit, but they... were willing to work with me to get me into a vehicle. The staff was friendly and professional, and there was none of the "pushy salesman" tactics or attitude present. They made me feel welcome, and were very patient with me while we went through the process. I went back to them about a week later to request help with some unexpected maintenance costs, after exhausting all of my other options. To my surprise, Jack (boss), was willing to help me out. He sent me over to a local auto shop who not only provided a second opinion for the work a different mechanic recommended, but was willing to make arrangements for me to make payments on it. Having said that, I want people to understand that when you buy a vehicle from a used car lot, it's going to need at least some basic maintenance done. I do not in any way feel like Car Werks sold me a "bad" vehicle just because it needed something other than an oil change or an air filter. These folks have been so awesome in their efforts to help me out, that they deserve more than just a 5-star rating. A big THANK YOU to the folks at Car Werks Missoula!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 30, 2016

    I bought a older truck with less then 140 thousand miles from them and the motor was shot ended up buying a motor two weeks before my 40 day tag expired... I I notify the owner of the dealership and he said he'd get back to me but it took a week and a half of me calling once a day sometimes twice a day for them to tell me that they were passing the buck to the previous owner and he wasn't going to do anything about the motor and neither were they and said that I could bring the truck back and take my old one that was the only thing they would do mind you I already put the new motor in the truck so I suggest if you are looking for a vehicle to take it to a mechanic first before you buy anything there

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 5.0 out of 5
    September 8, 2014

    Jack and the staff (Larry) are very family friendly! We have bought 3 cars over the years from these guys and will keep going back. They are low pressure... and willing to let you shop. They are specialists at car financing, trades or whatever your predicament, Jack knows how to help.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    August 22, 2013

    We have bought two vehicles from Jack and we are very pleased, and will continue to do our business with him.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 2, 2013

    Great doing business with these guys! We were from out of town and they made sure all of our questions and concerns were answered. They were completely... honest and wanted to make sure we were happy with the vehicle. They even went out of their way to have it detailed, oil changed and tires rotated. Trevor was super nice and easy to work with....not pushy at all! We would highly recommend buying a car from Car Werks.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words I am glad you are enjoying your new car!

  • 2.0 out of 5
    April 29, 2013

    Bought my car a few months ago . Broke down almost immediately. They helped fix it whichwas Above and beyond , but right after l got the car back , found... out that the timing belt , water pump needed to be replaced . it will end up costing me $ 1,000 to get that fixed on top of all the other problems . l know Cars have responsibilities . but everything to go bad at the same time. Yay for paying over $300 a month to not bearded drive my car. Oh well, live and learn I guess. Now to pay it off so l can get a car that actually runs. Only 18 more payments to go! Gah! But other than that . Carwerks Customer Service was great, worked with my horrible credit, JustWould never byanoahn car from them again '

    4.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    As an auto dealer we try to make sure our cars and trucks leave the store in good working order unfortunately we have no way of knowing what problems ...may occur after someone has purchased a vehicle. We offer extended warranty on all the vehicles we sell in order to help with unknown problems. We would be happy to speak with youu any time and try to trade yo out of the car your driving and get you into a nicer more reliable car. I am sorry you were not happy and I will do my best to correct that in the future. Thank you for your review. Trevor

  • 5.0 out of 5
    January 16, 2013

    I appreciated the honesty and friendliness of the staff. I felt no pressure to make an instant decision. I also appreciated the fact that you were open... on sunday most dealers in missoula are closed and it was my only day to shop. I love my new car...

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your input

  • 5.0 out of 5
    January 16, 2013

    I had shopped at several dealers in missoula and I had a few problems to overcome. The guys at Car Werks were very friendly and went out of their way... to get me into a truck....Other dealers just walked away from me... Thanks Jack i will be sending all my friends and family your way.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words we work hard to make everyone feel like family

  • 1.0 out of 5
    January 8, 2013

    We purchased a vehicle from Car Werks 7 months ago and they STILL have not provided us with the title; just a myriad of excuses. Now when we call they... don't answer the phone. They are unprofessional and dishonest. I will NEVER purchase a vehicle from them again!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Mr. Explorer 2012 purchased a 2006 ford explorer at our dealership on 06/03/12 and his title was delivered on 06/17/12 to the North Dakota Department ...of transportation in Watford City ND. The customer had 40 days to license the vehicle. They attempted to license the vehicle sometime in November after the 40 day permit had been expired for several months; at that time we were notified that the customer needed a replacement title due to the title being lost or misplaced. As soon as we were aware of the lost title we requested a duplicate Title from the state of Montana. The state of Montana generated a replacement title on December 10th 2012. We are waiting for the state to release the duplicate title and it will be forwarded to the customer at that time. Copies of all title work and correspondence will be provided upon request. Our hours of operations are from 9-6 M-Sat and when customer’s calls after business hours the calls are usually not returned until the next day. We are sorry for the inconvenience, but lost or misplaced title work by a third party requires several months of red tape paper work to have a replacement issued by the state of Montana.

  • 5.0 out of 5
    November 13, 2012

    This place is great, they were all about helping me get what I wanted, not what some salesman wanted to sell me, they helped me with financing, even though... I had a few bumps in my credit.... payment I could afford.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your input I hope you enjoy your new car

View More Reviews