Reviews

3.4 out of 5 3.4
29 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    March 5, 2018

    This dealership is so professional and friendly. I always have a great experience with service and with sales department. I would recommend this dealership... to my friends.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    February 2, 2018

    Just picked up my S63 Convertible! Could not believe the deal I got ...STILL thinking i am going to get a call asking for the car back ..haha. Loveeee... my car had so much to chose from and the Salesman did all he could to get me the car for a steal! Getting my Mom a car next and you know where I will be going for a Mercedes.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • December 17, 2013

    I went in looing for a new CLA and had been in contact with the Internet Manager Gabriel. He greated me at the door, thanked me for my business and quickly... offered me a complimentary paistry or coffee/water. He then went over everything I was looking for in the vehicle and showed me the exact vehicle that would match my needs. After I test drove the car he asked me more questions to ensure this was the vehicle for me. Not once did he rush me into numbers but actually took the time to ensure I was making the right choice. To my surprise the C-Class was actually more appealing to me. Gabriel went through the features and benefits of the C-Class and I ended up getting that car instead. He was very polite and honest, there was no back and forth on numbers and for that I am most happy. I will only buy cars from Keyes European as long as Gabriel is there to sell them to me.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 2, 2018

    Was at Keyes last weekend looking for an S class. I hate dealerships and the whole "buying" process so I dealt with a Fleet Manager in Internet. The smoothest... clean transaction I have experienced thus far buying cars. No pressure and I had a lottt to pick from and boy am I picky! Gorgeous dealership but better yet negotiable prices once I got there I got what I wanted! Will refer everyone here , if you want the deal of the year go here.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    September 26, 2017

    Stay away from this place worst customer service these people should be selling used cars in Tijuana. I bought several cars from there in the past and... I referred several friends to them they don't understand any loyalty I would stay away from these people worse worse experience of my lifetime.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 8, 2017

    I just have to say one thing that this dealership ruin the reputation of Mercedes Benz.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    June 30, 2016

    Regarding a new Mercedes lease. Dealt with the Manager: ELAN Y. Salesperson: MOE N. Short story: the new vehicle is fine, the customer service and business... practices of this dealership is extremely poor and does not adhere to the Mercedes Benz brand. Go with a Benz vehicle, but use any dealership other than Keyes European in Van Nuys. Longer story: I returned my previous Benz leased vehicle to get into a new Benz lease. I like the quality of the MB brand. During the negotiation, I pointed out specifically that I just made a lease payment (which was auto-deducted from my bank account) a few days prior, on the car I was returning. As with any car brand, and your car, the lease payment you make is for the month upcoming/in the future. Keyes European verbally agreed they would reimburse me that payment I just made on the old car, and cover the remaining payment to get me into the new lease. This is very black and white. I dropped off my old car and signed it away. I had already paid for the upcoming month on the old car so naturally I wanted to be refunded that amount, as I immediately started a lease payment on the new car. I was not going to pay for both vehicles simultaneously, especially when only one was in my possession. Moe explained that since I made the payment already to Mercedes Benz Financial headquarters, Keyes dealership will send in an extra payment to headquarters, then MB headquarters would reimburse me. Weeks went by and I was repeatedly reassured not to worry about it, the paperwork takes time, we’re on top of it, etc., etc. I finally called into MB headquarters and they never received any extra payment from this Keyes dealership. MB headquarters explains that the dealership needs to be held accountable. Again I reach out to Moe, and get more excuses. I finally get to the Manager, Elan, who flat out refuses to resolve this issue on any level. He states that “I got a great deal,” “we can do nothing more for you,” etc. Elan finishes up with “you want your last payment back, then you return the new car.” ... Deep and insightful customer service right there... This dealership flat out broke our agreement, and their word means nothing. They only care about quickly closing a deal.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    May 2, 2016

    Internet car sales should like internet dating. The girls with no photos get very few dates. It can't be that expensive to add photos of the cars. The... more cars with photos, the more cars sold.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tmgrehl, How embarrassing, however, thank you so much for informing us that our photos weren't coming over. I got on the phone with our photo provide...r and corrected the issue. If there is anything we can do please feel free to give me a ring directly. Cheers, Bernard Durazo Marketing Director Keyes European T: 818-461-3855

  • 5.0 out of 5
    August 10, 2015

    I ROAD DOWN FROM ELK GROVE...TO BUY A CAR NAVID AN THE FINACE DEPARTMENT WERE OUTSTANDING...I PURCHASED A 2012 S500 MERCEDES AN IM TRULY SATISFIED AN HAD... TOTAL ALL MY FRIENDS WHO ARE LOOKING TO PURCHASE A NEW BENZ..I HAD TO GO BACK WITHIN 6 MONTHS TO GET SOME PAINT WORK DONE..AN I'M LOOKING FORWARD TO IT..IM HAPPY

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 21, 2014

    My wife and I purchased 2 cars from this place and both were returned in the span of 24 hours. BOTH were returned. I fully recommend this place if you... like the feeling of needing to take a shower after having talked to these people... The facts : Sunday 5/18, Car 1 : 2011 c350 : We discovered after we got home that the passenger front door did not lock despite it being cpo inspected. Also, The sales guy gave us the wrong 2nd key as it did not work for that car. Driving away from Keyes, the tire pressure warning came on, which was our first clue... When we took it back the sales guy, in his INFINITE technical car wisdom, explained that this happens when the temperature changes. Apparently, there must have been a major shift in temp from the test drive 2 hours before... Seriously ? SRSLY ? LOL That night I tried the 2nd key. The remote nor the physical emergency key worked... wrong key for the car. Would a more competent staff have checked before confidently stating "Here is your 2nd Key" ? I also discovered that the passenger front door lock failed to lock. Whatever my car buying skills, you MUST also ask How Did That Pass CPO Inspection ??? Monday 5/19, Car 2: Returned car1 Monday morning to get issues fixed. Decided to leave car with service but, after some thought, we decided to exercise the cancellation option. VP of sales parachuted in and saved the deal by offering a 2012 c250 that we test drove for 28k after haggling on price after having found a comparable on my iPad ( right as were were talking price ) at another dealer as leverage. Now read this next part carefully : ***We were about to take delivery of Car2 when we discovered the prep team damaged the hood by taking clear coat off a big spot on the hood and leaving swirl marks in the paint around the car. *** Wouldn't a competent dealer not damage their cars ? (if the dealership says it was already there, then how did THAT pass the all encompassing CPO inspection process they continually use as the answer to any questions about the car ? Makes you wonder, huh ? ) At this point we were utterly disgusted, done and left with the strong inclination that we needed that shower.... HERE'S THE THING : All throughout the ordeal every person we spoke to from sales guy to top mgr had the "it's ok, we can fix it" attitude NOT REALIZING THIS IS A POOR STANDARD FOR CUSTOMER SERVICE and that all of the "fix it" issues add up to a bad experience for the customer. ** A TRUE CUSTOMER FOCUSED OPERATION WOULD REALIZE THERE SHOULD NOT BE ISSUES TO FIX (and casually disregard with "we'll just fix it") Or, at least not disregard EVERY SINGLE 1 WITH A "well just fix it" answer ** I HAPPILY paid the rip off $500 restock fee (was only $250 at the dealer we ended up buying from) just to get the Heck out of there, at that point. BTW, Keyes inflates prices for back end items like extended warranty, restock fee, etc.... Found this out when the dealer we did buy from gave us their prices for the exact same items. There is a standard of customer service that nobody at Keyes European even knows exists... I would give them a dollar so they could buy a clue but I doubt they could manage the transaction without messing that one up too. I got nothing but lies and "don't worry about it" from the "slick" sales guy , Reza, and nothing but apathy and incompetence from everyone else except Stan the vp who tried to save the deal. He was ok. I honestly don't comprehend how they can run a business like that. We ended up buying from another dealer who gave an experience diametrically opposed to that of Keyes European. The good dealer offered to show me the CPO inspection report, they disclosed and answered every 1 of my questions with the actual data and not "You don't have to worry about this car, It's certified!". They had 2 chances and blew both.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
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