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Reviews

3.5
Average based on 24 reviews.
  • Simply the best!

    I went in looing for a new CLA and had been in contact with the Internet Manager Gabriel. He greated me at the door, thanked me for my business an...


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    I went in looing for a new CLA and had been in contact with the Internet Manager Gabriel. He greated me at the door, thanked me for my business and quickly offered me a complimentary paistry or coffee/water. He then went over everything I was looking for in the vehicle and showed me the exact vehicle that would match my needs. After I test drove the car he asked me more questions to ensure this was the vehicle for me. Not once did he rush me into numbers but actually took the time to ensure I was making the right choice. To my surprise the C-Class was actually more appealing to me. Gabriel went through the features and benefits of the C-Class and I ended up getting that car instead. He was very polite and honest, there was no back and forth on numbers and for that I am most happy. I will only buy cars from Keyes European as long as Gabriel is there to sell them to me.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Buy a Benz, but don't trust Keyes in Van Nuys, CA

    Regarding a new Mercedes lease. Dealt with the Manager: ELAN Y. Salesperson: MOE N. Short story: the new vehicle is fine, the customer service ...


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    Regarding a new Mercedes lease. Dealt with the Manager: ELAN Y. Salesperson: MOE N. Short story: the new vehicle is fine, the customer service and business practices of this dealership is extremely poor and does not adhere to the Mercedes Benz brand. Go with a Benz vehicle, but use any dealership other than Keyes European in Van Nuys. Longer story: I returned my previous Benz leased vehicle to get into a new Benz lease. I like the quality of the MB brand. During the negotiation, I pointed out specifically that I just made a lease payment (which was auto-deducted from my bank account) a few days prior, on the car I was returning. As with any car brand, and your car, the lease payment you make is for the month upcoming/in the future. Keyes European verbally agreed they would reimburse me that payment I just made on the old car, and cover the remaining payment to get me into the new lease. This is very black and white. I dropped off my old car and signed it away. I had already paid for the upcoming month on the old car so naturally I wanted to be refunded that amount, as I immediately started a lease payment on the new car. I was not going to pay for both vehicles simultaneously, especially when only one was in my possession. Moe explained that since I made the payment already to Mercedes Benz Financial headquarters, Keyes dealership will send in an extra payment to headquarters, then MB headquarters would reimburse me. Weeks went by and I was repeatedly reassured not to worry about it, the paperwork takes time, we’re on top of it, etc., etc. I finally called into MB headquarters and they never received any extra payment from this Keyes dealership. MB headquarters explains that the dealership needs to be held accountable. Again I reach out to Moe, and get more excuses. I finally get to the Manager, Elan, who flat out refuses to resolve this issue on any level. He states that “I got a great deal,” “we can do nothing more for you,” etc. Elan finishes up with “you want your last payment back, then you return the new car.” ... Deep and insightful customer service right there... This dealership flat out broke our agreement, and their word means nothing. They only care about quickly closing a deal.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • potential buyer

    Internet car sales should like internet dating. The girls with no photos get very few dates. It can't be that expensive to add photos of the car...

    Dealer Response

    Tmgrehl, How embarrassing, however, thank you so much for informing us that our photos weren't coming over. I got on the phone with our photo pro...


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    Internet car sales should like internet dating. The girls with no photos get very few dates. It can't be that expensive to add photos of the cars. The more cars with photos, the more cars sold.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Tmgrehl, How embarrassing, however, thank you so much for informing us that our photos weren't coming over. I got on the phone with our photo provider and corrected the issue. If there is anything we can do please feel free to give me a ring directly. Cheers, Bernard Durazo Marketing Director Keyes European T: 818-461-3855


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