Penske Ford

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
800 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 19, 2018

    Brought my car into Penske Ford for an oil change. Always have had great customer service. Jorge was my service advisor for this recent visit, and he... was very friendly, and helpful. I will always be bringing my ford to Penske.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 19, 2018

    Was looking for a vehicle unexpectedly due to my vehicle getting totaled by the flood a few weeks ago. No intention of buying a car but had no choice.... Wanted something reliable. Went to Chula Vista dealers, National City and Kearny Mesa. Shan the person who greeted us at Pearson Ford was very nice and not pushy at all.... He made the deal for us and the next day everything was done in less than 3 hours. Excellent facility as well... Totally recommend these guys...

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 18, 2018

    I've had my Ford Taurus 2014 recently serviced at Penske Ford and was helped by John Beck who is always friendly, professional, and answers any questions... or concerns. My Husband and I have known John for many years and we appreciate his knowledge and expertise with excellent customer service. We plan on continuing to return for services assisted by John Beck because he follow-ups with us and we are completely satisfied with the work done on our cars throughout the years.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 18, 2018

    The Ford Flex, one of the best cars I have ever purchased. Thank you.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 31, 2017

    Felipe was the reason we bought at Penske. He was knowledgeable and efficient, patient, personable and professional. He is a real asset to your dealership.... I am concerned, however, about the cracking around the front shock pushings per the Repair Center. Also, the towing hitch on the truck will not accept standard safety chain hooks on standard trailers. I had to go out and buy D-rings to make it work. But the truck, assuming I could remedy these two issues, is the best ride I've ever owned. I've owned a F150 since 2004 and found this truck highly superior. Ford trucks have come a long way baby!Thank you again, Felipe, for my individual needs.

    4.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 22, 2017

    Generally a pleasant experience, happy with car and price. Only one complaint. The steering wheel leather has sun damage from sitting in the sun for months.... Wondering if it can be replaced?

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    August 13, 2017

    Everything went well with my service but I tried to schedule an appointment for my transmission and was told to call a number. I did.. Several times and... was put on hold. Asked if i could just do it there at the service department was told no. Kinda irritating.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 23, 2017

    Very prompt, courteous, and professional. Getting a free rental car for two days was an unexpected bonus.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 22, 2017

    I had a most pleasant and unexpected experience. I would go here again.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    July 20, 2017

    As usual, staff kept us updated on the status of our auto. Service was completed on a timely manner.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews