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2017 fusion titanium leased thru James Jarvis was a was a great deal and he goes out of his way to help you and the service dept. was great also.No complaints... what so ever.I found a MKZ next store and James helped as much as he could with buying it.
Look out for this Dishonest and crooked sales person named Fabian Roybal at Penske Ford in La Mesa, Ca. After inquiring about a vehicle via the CAR app,... he contacted me and said it was available. 2 hours later he text me when I was almost there and asked am I still coming; I told him yes. Once I got there, he claimed that all of a sudden the vehicle I was interested in just sold but he has another that was different model. Typical bait and switch no good desperate sales boy. once I told him I wanted the model with the features I was coming for in the first place, he quickly said he doesn’t have it, disrespectfully turned and walked away without an apology and just left us standing there after we drove that long distance based on his word. Do not trust this guy Fabian Roybal.
Hi, I am sorry to hear about any interaction during your sales experience that left you disappointed. Providing excellent customer service is our main... goal and I would appreciate the opportunity to discuss this further with you. Please email me at firstname.lastname@example.org. Thank you! -Ralph Cerulli, General Manager, Penske Ford
Literally the worst car-buying experience I've ever had. Every single person in every department has screwed up and has wasted so much of my time and energy.... I ended up buying a Toyota RAV4 from Penske, but wanted to get it checked out by my mechanic first to make sure everything was up to snuff. They acted like no one ever does that, and it was like pulling teeth for them to allow me to do this. Of course my mechanic found a few things wrong with the car, but all minor and fixable. Despite this, Penske did not budge on the price of the car so I told them I would not buy it unless these things were fixed. They worked up a Due Bill Contract promising to have the issues fixed, and said they would contact me to schedule the service. No one ever calls. So I call and it takes over a month to get something on the calendar because I keep getting passed off to different people/departments who don't know how to help me. Once I finally take it in and they tell me it's ready for pickup, I find that THEY DIDN'T COMPLETE THE WORK AT ALL. Emily, who was coordinating everything, apologized and said her manager would call me the next day. It's been over two weeks and I have not heard a word from anyone. I've called, emailed, texted, and no one will respond to me. Even emailed the Sales Manager, Bobby Stanton, and the General Manager, Ralph Cerulli, directly and still haven't heard a word. So unprofessional. The complete lack of basic customer service is absolutely astonishing and truly infuriating. If you buy a car from here, don't be surprised if you get royally screwed!
Jessica, It was a pleasure meeting with you. I trust that all of your concerns have been addressed and corrected. If I can be of any additional servi...ce to you, please be sure to reach out to me directly at email@example.com or at (619) 433-6001. Best Regards, Ralph Cerulli General Manager Penske Ford
Drove 4 mouths with rear breaks covered from suv being shiped. Vehicle had been back several times, recalls / glass replaced, water leak/ water damage... to head liner. Even with multiple trips the SUV being months old, none of there Ford technician stumbled upon the hard plastic shipping covers on my rear brakes. Upon notifying them was directed to bring it back yet agin. maintenance invoice read brakes going at this time. (AT THIS TIME). No mansion of warped rotors or premature brake wear. The head of La Mesa location Tracy Tapia, added a free extended warranty, but offered no action on correcting any existing problems.
Hi Joseph, I would like to extend my personal regrets regarding your experience with our service department. My name is Ruslan Batenko, and I am the ...Service Manager with Penske Ford. I would appreciate the chance to speak with you and get more feedback. You can email me at firstname.lastname@example.org or call me directly at 619-433-6061. Thank you for your feedback and we look forward to speaking with you. Best, Ruslan Batenko Service Manager Penske Ford
The buying process took almost all afternoon...as a result of California's state of regulations. Not Penske's fault. but it was a tedius time.
This was a recall service repair. All went well. Not sure about the Lyft courtesy ride procedure, seemed okay this time.
Patrick, thank you so much for your great feedback for our team members. We are happy to know that your recall service repair went well. If there's an...ything else we can do to assist you, please do not hesitate to reach out and let us know directly!
I will never take my F250 anywhere else for service. They have a lot of knowledge and their customer service is by far the best I have encountered.
Thank you for the amazing review, Mike. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with.... We look forward to your next visit.
Thank you so much for explaining in details regarding my car and answering all my questions
Thank you for the great review, Myrtis. We are happy to know that you enjoyed knowledgeable service. If there is anything else we can help you with, p...lease feel free to ask. We look forward to your next visit.
We had been with Drew Ford for a long time, both purchasing and servicing our Ford vehicles. When Oenske took over, they continued the excellent customer... service. Thanks to Jorge Isabal, our top notch Service Advisor, and Mr. Reynolds our sales Advisor, we keep coming back.
Thanks for the great review, Kathleen! We're glad to hear that our team provided you with the excellent service you deserve. We'll be sure to pass a...long your kind words. We appreciate your business; happy holidays!
The experience was good, no issues. My truck got rear ended. They did great work repairing it. Everyone envolved was great. The rental car service... was great too.
Thanks, Sarah! We're glad to hear that we were able to help with your F-150 repairs. We appreciate your business, please let us know if we can be of... service in the future!