Hilltop Ford Kia

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
58 lifetime reviews.

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  • 5.0 out of 5
    January 26, 2021

    I bought my car new at this Dealership. It had 30 miles on it, now I have 159,000 miles on it. I always bring my car here for service. this is the best... place to buy a car and the best place for service. I tell my family and friends to come. My Name is Marvin A. Clark

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Marvin, thank you for your kind words and this wonderful review! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    September 22, 2020

    The sales rep was knowledgeable, good customer service and we purchased on that day as the original plan was just to check out the deals available. No... regrets on our new truck F-150

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Conrad, thank you for your kind words, and congratulations on your new Ford F-150! At Michael Stead's Hilltop Ford, we value our customers and we look... forward to seeing you on your next visit. Take care!

  • January 7, 2017

    These guys are the best. Strongly recommend Louis (Sales Associate) and Garnett (Finance Manager).

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    August 3, 2020

    I called about one of their cars listed on cars.com. The salesman said, "Let me check to see if we still have it. Oh, yes! It's still available. Would... you like to come here for a test drive?". I said yes and drove an hour in traffic to get there. As soon as I met the salesman he says, "I'm sorry but I just found out the car was sold. But, I have some other wonderful similar cars to show you." Then he showed me similar used models with very high miles with the wrong trim. Next, he said tried to sell me a new one and said it had the same features as the the used one (lie #2) - I checked the specs on Kia's website. He also said he would order me the color I wanted from their 'warehouse' (lie #3) - there is no warehouse, the only other ones in my color were at another dealership a few miles away, which would require them to do a trade. He kept trying to get me to fill out paperwork, but I didn't feel comfortable and decided to leave. The fake ad for this car (that doesn't exist) is STILL listed on cars.com

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Michael St...ead's Hilltop Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We take our clients' comments seriously so we hope you'll give us a call at (510) 222-4444 at your earliest convenience so we can begin working towards resolving this matter. Take care.

  • 5.0 out of 5
    January 31, 2019

    Looks like my previous review erroneously stated that I "would not" recommend this dealer... but I absolutely would! Hilltop Kia was very on-target throughout... my experience as I researched and eventually purchased my new Kia Niro PHEV. Salesperson Lewis Belt was great – very patient with my questions, willing to work with me. I appreciated the overall vibe of the dealership much more than I did the last time I went through a car purchase.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Your comments keep us motivated and working hard for all our guests! It is great to hear our Staff took such great care of you! We hope to see you her...e again!

  • 5.0 out of 5
    January 5, 2019

    Kevin Bracy is a knowledgeable service advisor who has integrity. I ONLY deal with Kevin; he's serviced both of my Ford vehicles since 2011. Also, if... your looking to purchase a car ask for salesman Phillip Cooper, he's very good.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Audrey, we are very happy to hear that Kevin was able to provided you with such a positive experience! Thank you so much for being one of our value...d guests and we look forward to your next visit!

  • 5.0 out of 5
    November 30, 2018

    My battery failed after owning my KIA for two years, a month and a few days. My car was towed to Hilltop Ford/KIA under warranty and the problem identified:... battery was replaced at cost of $154.40. I had thought something more serious was the case. Mr. Danny Roque, Service Manager, was very concerned, attentive and helpful in my obtaining a refund on additional towing charges, due to the fact that Oakland KIA, the nearest KIA dealer to San Francisco, could not store and inspect my car for eight (8) days after I contacted them. Hilltop KIA was able to inspect the car, replace the battery, wash my car and transport me to and from a BART station, all within thirty hours after I first contacted them by telephone. I greatly appreciate his assistance and the good service I received.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're pleased to hear everything was completed to your satisfaction! It is great to hear our Staff took such great care of you! We're always here to p...rovide exceptional service at a great value -- we hope you'll consider us again in the future!

  • 4.0 out of 5
    November 30, 2017

    Not as pressure-filled as most would expect. The leasing process was smooth and fast.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    October 25, 2017

    Great service and prices I would definitely recommend this dealer

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 22, 2017

    I went in looking for a used car and came out with a brand new one! Excellent service and definitely would go back!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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