Lassen Toyota

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(141 reviews)
Visit Lassen Toyota
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–5:30pm
Tuesday 8:30am–8:00pm 7:30am–5:30pm
Wednesday 8:30am–8:00pm 7:30am–5:30pm
Thursday 8:30am–8:00pm 7:30am–5:30pm
Friday 8:30am–8:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 9:00am–3:00pm
Sunday 11:00am–5:00pm Closed

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New (541) 223-7894 (541) 223-7894
Used (541) 666-3840 (541) 666-3840
Service (541) 223-7892 (541) 223-7892

Inventory

See all 110 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2016.
Helping people in central Willamette Valley with their vehicle purchasing process. Making sure to be upfront and transparent through the whole process.
Where Friends Send Their Friends

Service center

Phone number (541) 223-7892

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
9:00am–3:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(141 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

I really don't write reviews nor was I asked to write one

I really don't write reviews nor was I asked to write one but I feel compelled to due to the experience I had buying my "new to me" Tacoma. And, I have to say it was a great one. My sales guy Joe was awesome to deal with, took his time with me and really new his stuff, not to mention just a cool dude overall. I had a couple of special requests that took a day or two, this where the sales manager Jim had to get involved. Jim was extremely professional, friendly and extremely responsive-I can't thank him enough. Once we figured stuff out the I had the opportunity to work with Tammy the finance manager. She was non-pushy and walked me through various options that met my financing needs and insurance programs that fit my driving habits. We worked together to pick a program that made sense to me and let's just say this, I won't need to worry about having unexpected repair bills coming my way anytime soon. Thank you again Lassen Toyota, dealing with me was truly a team effort that I appreciate and I will be sharing my experience with anyone I hear looking for a new ride. Truely a 5 star experience.

5.0

I really don't write reviews nor was I asked to write one

I really don't write reviews nor was I asked to write one but I feel compelled to due to the experience I had buying my "new to me" Tacoma. And, I have to say it was a great one. My sales guy Joe was awesome to deal with, took his time with me and really new his stuff, not to mention just a cool dude overall. I had a couple of special requests that took a day or two, this where the sales manager Jim had to get involved. Jim was extremely professional, friendly and extremely responsive-I can't thank him enough. Once we figured stuff out the I had the opportunity to work with Tammy the finance manager. She was non-pushy and walked me through various options that met my financing needs and insurance programs that fit my driving habits. We worked together to pick a program that made sense to me and let's just say this, I won't need to worry about having unexpected repair bills coming my way anytime soon. Thank you again Lassen Toyota, dealing with me was truly a team effort that I appreciate and I will be sharing my experience with anyone I hear looking for a new ride. Truely a 5 star experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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2.0

Be VERY Careful with Service

They convinced me to "save money" with a 6-pack of oil changes, but then tried to charge me for my second service. Worse: Made an appointment to buy 4 new tires, confirmed by texts and emails. Was told it would take "about 90 minutes, maybe a little longer." 2 hours later they told me they hadn't ordered the tires! To be clear: 2 hours into a 90-minute scheduled service, they hadn't ordered the parts! Insult: They're offering a whopping $30 off a total $805 installation to come back for the purchase.

2.0

Be VERY Careful with Service

They convinced me to "save money" with a 6-pack of oil changes, but then tried to charge me for my second service. Worse: Made an appointment to buy 4 new tires, confirmed by texts and emails. Was told it would take "about 90 minutes, maybe a little longer." 2 hours later they told me they hadn't ordered the tires! To be clear: 2 hours into a 90-minute scheduled service, they hadn't ordered the parts! Insult: They're offering a whopping $30 off a total $805 installation to come back for the purchase.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
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1.0

SERVICE CENTER

I went to get my oil changed and they told me I was using the wrong oil. My father has been putting the same oil in all of our cars since before I could drive and they tried denying my oil ( again I have been using the same oil since I got the car back in 2017 its 2022). I told them to put it in and they said fine but my future services I cant provide my own oil first of all just because I am a woman doesn't mean I don't know what I am talking about! I asked you to change my oil not give me a auto service lesson! And I wont be going back anyways everyone in the office was making smart comments during my pay out!!!!

1.0

SERVICE CENTER

I went to get my oil changed and they told me I was using the wrong oil. My father has been putting the same oil in all of our cars since before I could drive and they tried denying my oil ( again I have been using the same oil since I got the car back in 2017 its 2022). I told them to put it in and they said fine but my future services I cant provide my own oil first of all just because I am a woman doesn't mean I don't know what I am talking about! I asked you to change my oil not give me a auto service lesson! And I wont be going back anyways everyone in the office was making smart comments during my pay out!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
4 people out of 5 found this review helpful. Did you?
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5.0

Jake was amazing!

Jake was amazing! Friendly! Great dealership! Would definitely return when we’re ready for another car.

5.0

Jake was amazing!

Jake was amazing! Friendly! Great dealership! Would definitely return when we’re ready for another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

I bought a used car and just over 60 days (over warranty...

I bought a used car and just over 60 days (over warranty period)had to spend $8100. in repairs for Air Conditioner and a Transmission and couldn’t drive the car for over a month.

1.0

I bought a used car and just over 60 days (over warranty...

I bought a used car and just over 60 days (over warranty period)had to spend $8100. in repairs for Air Conditioner and a Transmission and couldn’t drive the car for over a month.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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1.0

Overall, not happy with my experience looking at a truck...

Overall, not happy with my experience looking at a truck with Lassen Toyota. I’ll be the first to admit that I lowballed on an estimate, but instead of telling me, “that’s way too low” or “not gunna happen”… Jordan tells me “I’ll call you in an hour or so”. I figured that they’d deny my offer, but was hoping for a counter, or even a simple “thanks but no thanks”. Instead, Jordan took the middle school dating approach and ghosted me. I was waiting to go on vacation (which he knew about) and waited several hours until I finally called him, texted him, called again and left a voicemail. Never got a call or text back. I am thoroughly disappointed in my experience.

1.0

Overall, not happy with my experience looking at a truck...

Overall, not happy with my experience looking at a truck with Lassen Toyota. I’ll be the first to admit that I lowballed on an estimate, but instead of telling me, “that’s way too low” or “not gunna happen”… Jordan tells me “I’ll call you in an hour or so”. I figured that they’d deny my offer, but was hoping for a counter, or even a simple “thanks but no thanks”. Instead, Jordan took the middle school dating approach and ghosted me. I was waiting to go on vacation (which he knew about) and waited several hours until I finally called him, texted him, called again and left a voicemail. Never got a call or text back. I am thoroughly disappointed in my experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Just had my vehicle serviced.....OMG, so quick and...

Just had my vehicle serviced.....OMG, so quick and painless. Ken Laub is a dream to work with. Very helpful, inquisitive and very knowledgable. THANK YOU LASSEN TOYOTA

5.0

Just had my vehicle serviced.....OMG, so quick and...

Just had my vehicle serviced.....OMG, so quick and painless. Ken Laub is a dream to work with. Very helpful, inquisitive and very knowledgable. THANK YOU LASSEN TOYOTA

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Lassen was a good truck buying experience, they made it...

Lassen was a good truck buying experience, they made it easy and quick and stayed late to make sure I got my truck when I needed.

5.0

Lassen was a good truck buying experience, they made it...

Lassen was a good truck buying experience, they made it easy and quick and stayed late to make sure I got my truck when I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
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1.0

Sam the service manager and Adolfo have treated me...

Sam the service manager and Adolfo have treated me terribly and even threatened me that they wouldn’t fix my car since I wrote a review. Charged me $1400 for repairs even though they didn’t fix the check engine light we had them check out. This company couldn’t even get the mileage on my car right, wrongful reporting of the ODO is not good for any car company

1.0

Sam the service manager and Adolfo have treated me...

Sam the service manager and Adolfo have treated me terribly and even threatened me that they wouldn’t fix my car since I wrote a review. Charged me $1400 for repairs even though they didn’t fix the check engine light we had them check out. This company couldn’t even get the mileage on my car right, wrongful reporting of the ODO is not good for any car company

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

I have contact them twice regarding cars I was interested...

I have contact them twice regarding cars I was interested in, and did not receive a response either time. I will not be contacting them again. Even if the car I was checking on was no longer available, the courteous thing to do would be to let me know it had sold. That is what I would do. Never burn bridges.

1.0

I have contact them twice regarding cars I was interested...

I have contact them twice regarding cars I was interested in, and did not receive a response either time. I will not be contacting them again. Even if the car I was checking on was no longer available, the courteous thing to do would be to let me know it had sold. That is what I would do. Never burn bridges.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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