Lassen Toyota

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2.7
(140 reviews)
Visit Lassen Toyota
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 3:00pm
View all hours
Service Sales
Monday 7:30am–5:30pm 8:30am–8:00pm
Tuesday 7:30am–5:30pm 8:30am–8:00pm
Wednesday 7:30am–5:30pm 8:30am–8:00pm
Thursday 7:30am–5:30pm 8:30am–8:00pm
Friday 7:30am–5:30pm 8:30am–8:00pm
Saturday 9:00am–3:00pm 9:00am–6:00pm
Sunday Closed 11:00am–5:00pm
New (541) 223-7894 (541) 223-7894
Used (541) 223-5747 (541) 223-5747
Service (541) 223-7892 (541) 223-7892

Inventory

See all 111 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2016.
Helping people in central Willamette Valley with their vehicle purchasing process. Making sure to be upfront and transparent through the whole process.
Where Friends Send Their Friends

Service center

Phone number (541) 223-7892

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
9:00am–3:00pm
Sunday
Closed

Reviews

2.7
(140 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2.0

Be VERY Careful with Service

They convinced me to "save money" with a 6-pack of oil changes, but then tried to charge me for my second service. Worse: Made an appointment to buy 4 new tires, confirmed by texts and emails. Was told it would take "about 90 minutes, maybe a little longer." 2 hours later they told me they hadn't ordered the tires! To be clear: 2 hours into a 90-minute scheduled service, they hadn't ordered the parts! Insult: They're offering a whopping $30 off a total $805 installation to come back for the purchase.

1.0

SERVICE CENTER

I went to get my oil changed and they told me I was using the wrong oil. My father has been putting the same oil in all of our cars since before I could drive and they tried denying my oil ( again I have been using the same oil since I got the car back in 2017 its 2022). I told them to put it in and they said fine but my future services I cant provide my own oil first of all just because I am a woman doesn't mean I don't know what I am talking about! I asked you to change my oil not give me a auto service lesson! And I wont be going back anyways everyone in the office was making smart comments during my pay out!!!!

5.0

Jake was amazing!

Jake was amazing! Friendly! Great dealership! Would definitely return when we’re ready for another car.

1.0

I bought a used car and just over 60 days (over warranty...

I bought a used car and just over 60 days (over warranty period)had to spend $8100. in repairs for Air Conditioner and a Transmission and couldn’t drive the car for over a month.

1.0

Overall, not happy with my experience looking at a truck...

Overall, not happy with my experience looking at a truck with Lassen Toyota. I’ll be the first to admit that I lowballed on an estimate, but instead of telling me, “that’s way too low” or “not gunna happen”… Jordan tells me “I’ll call you in an hour or so”. I figured that they’d deny my offer, but was hoping for a counter, or even a simple “thanks but no thanks”. Instead, Jordan took the middle school dating approach and ghosted me. I was waiting to go on vacation (which he knew about) and waited several hours until I finally called him, texted him, called again and left a voicemail. Never got a call or text back. I am thoroughly disappointed in my experience.

5.0

Just had my vehicle serviced.....OMG, so quick and...

Just had my vehicle serviced.....OMG, so quick and painless. Ken Laub is a dream to work with. Very helpful, inquisitive and very knowledgable. THANK YOU LASSEN TOYOTA

5.0

Lassen was a good truck buying experience, they made it...

Lassen was a good truck buying experience, they made it easy and quick and stayed late to make sure I got my truck when I needed.

1.0

Sam the service manager and Adolfo have treated me...

Sam the service manager and Adolfo have treated me terribly and even threatened me that they wouldn’t fix my car since I wrote a review. Charged me $1400 for repairs even though they didn’t fix the check engine light we had them check out. This company couldn’t even get the mileage on my car right, wrongful reporting of the ODO is not good for any car company

1.0

I have contact them twice regarding cars I was interested...

I have contact them twice regarding cars I was interested in, and did not receive a response either time. I will not be contacting them again. Even if the car I was checking on was no longer available, the courteous thing to do would be to let me know it had sold. That is what I would do. Never burn bridges.

1.0

When our car was in there custody for repairs they did...

When our car was in there custody for repairs they did not create a protected environment to make sure the car was safe. because of this the cat converter was stolen from the car and they refuse to cover the cost trying to make our insurance pay for it at a 1000.00 Deductible. I asked them to reconsider and there exact words are that we signed they were responsible for damage. Well There is what is legal and what is right. They seem to stand behind paperwork and thank there patrons by cost them another 1000.00 Dollars and insurance claim witch always results in a raised premium for the pleasure of doing business with them. I cant recommend not using them enough. In a world that is filled with lawyer speak and fine print there is what is right and what is wrong. Lassen did what was wrong.

See all 140 reviews