Subaru White Plains

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
97 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    December 13, 2019

    I just leased an outback touring, and my salesperson Angie explained all the technical assistance needed with outstanding knowledge. Even the walkaround... was painless and Angie was very patient with me.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Thomas, Thank you for taking the time to leave your feedback with us! We're thrilled to hear about your experience, and are extremely pleased ...to know that Angie was so helpful. That's the level of service and attention you can always expect at Subaru White Plains! Safe travels in your Outback!

  • 5.0 out of 5
    July 11, 2019

    My oil light had come on and asked them to squeeze me in despite it being a very busy day for them. I mentioned there was a weird engine sound that I... was getting but knew I'd probably have to make a second trip to get it attended to. They did an oil change, tire rotation, etc. and then found and fixed the source of the noise (broken clamp). They were fast, professional, and very fairly priced. Getting into a freshly vacuumed car was the icing on the cake. Great place. Am switching to them as my preferred service provider.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, Wow! We absolutely loved reading your review! It is great to see that we connected with you so well and that you will be switching to us as yo...ur preferred dealership. We truly appreciate it and will do everything we can to ensure you are taken care of while you're here. If there is anything we can do for you, please let us know. Safe travels!

  • 5.0 out of 5
    July 9, 2019

    The folks at Westchester Subaru are a team of first rate and dedicated professionals. From my first introduction until our most recent interaction they... have provided nothing but friendly and courteous service with a smile. A five star rating does not do this team justice. Thank You Westchester Subaru.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Alta, Thank you for the feedback! We are very pleased to read a review such as yours and know that people are enjoying the service they are get...ting. We are flattered by your comments and look forward to working with you again in the future. Safe travels!

  • 5.0 out of 5
    June 5, 2019

    Westchester Subaru goes out of their way to accommodate their customers.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Marie, Thank you for taking the time to share your voice here! We are glad you felt so welcomed and taken care of. We do whatever we can to mak...e sure our guests have a wonderful time when they visit our dealership. If you need anything else, please don't hesitate to reach out. Safe travels!

  • 5.0 out of 5
    May 7, 2019

    Chris Santiago, Sales Consultant, was patient and efficient in reviewing certain features. His assistance and instruction gave me the confidence to use... effectively these features.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Bruce, Thank you for the kind words you have for Chris! We are glad to read that he was so helpful and was able to explain the features of your... vehicle so well. If you need anything else please let us know. See you soon!

  • 5.0 out of 5
    March 20, 2019

    The service department explains things easily to understand and has no hidden surprises. They a courteous and the waiting area is very clean.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Jim, Thank you for your feedback! We are glad that you enjoyed your time here with the people you interacted with. We look forward to seeing yo...u again in the future!

  • 5.0 out of 5
    March 2, 2019

    Great experience and customer service with Julian Gill and the entire staff at Westchester Subaru. Highly recommend to my fellow civil servants in New... York. Look forward to a long relationship with this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello Joe, We are elated to see that you enjoyed your time spent at our dealership so much! Our team members are always willing to go the extra mile ...in order to give our customers a comfortable environment to be in. We appreciate your recommendation and look forward to our continued relationship going forward. If you need anything else please let us know! Safe travels.

  • 5.0 out of 5
    December 17, 2018

    Nice environment. All sales people and staff very welcoming.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, Thank you for all the kind words you have for our dealership! We do our best to create a friendly environment with genuine and trustworthy tea...m members. If you need anything else, let us know! Safe travels.

  • 1.0 out of 5
    December 13, 2018

    Run far away from these shady, lying characters that call themselves salespeople. On November 17, I had the displeasure of going into Westchester Subaru... and dealing ODEH HASSOU. I was nearing the end of my lease on our legacy and was looking to finance a crosstrek. Odeh quoted me a monthly price of $460 a month with $5000 down for a crosstrek with moonroof and leather seats (he conveniently never provided a Vin number). I told him I needed him to work with me as I wanted a payment more in the $430-$440 range. He came back at $454 a month and said that he could talk to his other manager was a little bit more aggressive in the pricing and maybe get me some customer loyalty points seeing as how I’ve been a long-time Subaru customer.(I owned a Subaru prior to moving to NY and have had 2 leases with them as well).I returned my car to RyeSubaru since its where the lease for my car originated. In trying to retain my business , Rye told me that I should confirm the pricing I was being given because Westchester Subaru has a habit of: 1-“forgetting“ to include taxes and the price or 2- when you meet with finance they tell you you didn’t fall in the particular score to get that particular financing amount so that’s why the price is higher or 3- they switch the cars out on you and give you a lower model than the one you’ve been originally quoted without discussion or disclosing that. Feeling concerned I contacted Odeh to confirm pricing. I only only told him about the first two things Rye Subaru said. He assured me that none of what they said is true and the good news is they are able to meet me at $438 a month for a crosstrek for 60 months financing. When I asked if it was the same exact car and he said no it was a model that would be $2000 less and not have a moon roof etc. basically pulling move 3 on me. I am absolutely floored and disgusted by the treatment that I have been receiving from Westchester Subaru. Subaru likes to pride itself on being a trusted brand and customer satisfaction, as well as enjoyment and peace of mind to customers. I have received none of the above from Westchester Subaru and Odeh. Matter of fact Rye Subaru seems to be no better at willingly throwing another car dealership under the bus in order to retain my business. In all my previous purchases I’ve always felt a certain conference in dealing with Subaru and this is the first time I actually feel like I am dealing with the most bottom barrel car sales people that have ever existed on the planet without a shred of common decency and honesty and their bodies. Even after I told Odeh I wasn't ok with his bait and switch and I had no interest in working with him I continue to receive random standard emails from him offering his assistance in purchasing a vehicle. I would NEVER recommend Odeh or Westchester Subaru to anyone.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello Lily and Cris, I am very sorry to hear about your experience. What you described in no way represents how we set out to do business. I would ...like the opportunity to speak with you about your experience in more detail. Please let me know the best number and time to contact you so we can begin to work towards a solution. Best Regards, Jeremy Abramson VP & Group Manager JeremyAbramson@thepremiercollection.com

  • 5.0 out of 5
    December 9, 2018

    Shopping for a used car is always a challenge for me because of my many allergies. Jeremy Abramson had Leonardo Didonna and Han Jang line up cars that... met my qualifications and they gave me time to sit in each one until I found one that did not trigger an allergic reaction. Previous dealers just made snide comments about how Subaru owners all have dogs and use air freshener so I can't expect to find a used car that met my needs. It was a pleasure to work with people who were accommodating and caring.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello Judy,We are glad that Jeremy, Leonardo, and Han were able to accommodate you! All of our staff members care about our customers and would do any...thing to make sure they're comfortable during their visit(s). We appreciate your business and are always here if you have any further questions. Take care!

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