Reviews
As a new client, I so far have complete confidence with
As a new client, I so far have complete confidence with their service department. However, it does seem to be most difficult to test drive a vehicle. I had to purchase one out-of-state to do my own test drive.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, and welcome to Lamborghini Washington! We're pleased to hear our service department has earned your confidence. We understand your experience with our test drives, but if there’s anything else we can help with, please let us know!
The ONLY place that I trust with my ROLLS ROYCE CULLINAN
The ONLY place that I trust with my ROLLS ROYCE CULLINAN with the custom wrap!! Chris is the best service advisor in the world.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback for Chris and the team! We truly appreciate your trust in Lamborghini Washington and hope to see you again soon.
Very efficient and pleasant to deal with Clean car no
Very efficient and pleasant to deal with Clean car no issues over the last 8 years I have used them
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, thank you for your continued trust and feedback! We love to hear from our loyal customers, and we hope to welcome you back to Lamborghini Washington next time! Safe travels ahead!
Very attentive service staff.
Very attentive service staff. Communicated promptly all aspects of the service experience. As close to flawless as possible.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to hear our team provided such attentive and seamless service. Thank you for your kind words and for choosing Lamborghini Washington!
Beyond any expectation.
Beyond any expectation. From the moment i reached out with a brief inquiry, service department was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. 10 stars
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Milan, we are thrilled to hear our Lamborghini Washington team made your service experience extraordinary from start to finish! We appreciate your business and stellar review! Safe travels!
I stopped in to test drive a GT4, one of the few
I stopped in to test drive a GT4, one of the few dealerships around that would even allow me to test drive. At the end of the test drive, they gave me a tour of the facility. The staff was incredibly knowledgeable about the brands, and they took into consideration my preference, I ended up talking to the McLaren rep (Zeb) about a McLaren. Went in for a GT4, let a McLaren fan and now they are helping me source one. Solid dealership all around.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Jeff, we're delighted to hear that our team at Lamborghini Washington made your visit memorable and helped spark a new interest in McLaren! It's fantastic knowing Zeb and the rest of the staff provided such knowledgeable service. We look forward to assisting you with sourcing your dream car!
Unresponsive dealership.
Unresponsive dealership. Reached out to dealer. ...they never got back to me. Not very detailed info in car description.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jeff, thank you for taking the time to share this feedback. I apologize for the level of communication and detail you experienced. We strive to provide timely responses and comprehensive information, so it's unfortunate to hear this. Please reach out directly at your convenience so we can assist you further. Thank you. Shawn Sampson - Sales Desk Manager - shawn.sampson@bmwofsterling.com
Tina Grossman was an amazing sales associate.
Tina Grossman was an amazing sales associate. She provided me with more details than I expected.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Ken, it's great to hear that Tina Gossman provided you with an amazing experience! Thank you for choosing Lamborghini Washington, see you again soon!
Don't walk, run from this dealership.
Don't walk, run from this dealership. I ordered a new Mclaren 4 months back and provided a good faith deposit for the order. The only document I signed was the build sheet. I reached out about a month prior to the car coming in to inform them that I couldn't take delivery and this is where things turned worse. The manager and owner refused to refund my $10k deposit as they said I signed other documents that they can't produce. Customer service has been atrocious, their responses are short and aggressive, and they are trying to hold my $10k hostage. One would expect more honesty from a high-end dealership like this.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience with us. We strive for transparency and excellent customer service, so this feedback is concerning. I'd like to help resolve this issue—please reach out when you can. Thank you, Brian Latimer - Assistant General Manager - 571-370-7151
Saw the car on a Sunday and planned to buy on Monday, but
Saw the car on a Sunday and planned to buy on Monday, but within that time the price increased by 2k.When I emailed to ask about this and to offer a price near original, all I got was basic info on the car, including the original sticker,showing that original was just 1k less than they were asking now, yet with 17k miles. smh.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Krista, thank you for taking the time to leave us a review. Price changes can happen due to a variety of factors and we understand how frustrating this must be for you. We'd like the opportunity to discuss this further with you and see if there's anything we can do to assist. Please reach out at your earliest convenience so that we may address any concerns directly. Thank you, Julius Green - General Sales Manager - 571-378-3968