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Smithtown Nissan

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Smithtown Nissan Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2012

Smithtown Nissan is a company about pride, passion, achievement, respect, responsibility, family, discipline and courage

...

. Smithtown Nissan believes that its strength, continued success and future growth depend on building trusting relationships with its employees, Long Island Nissan customers and industry partners.There is always more to a dealership than the vehicles it carries, and we couldn't agree more. We want to provide you with more than just inventory and an experience that will make you want to come back to us for future sales and service. We have numerous lease programs and financing options for your vehicle of choice.Come in Today!

"We are as dependable as the cars we sell check our DealerRater scores."

Reviews

4.8 out of 5 4.8
2801 lifetime reviews. Includes reviews of Smithtown Nissan from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 14, 2020

    Great staff, Joe Urso and Dustin Callender made the car buying process easy and fast. Would definitely recommend them to anyone looking to buy or lease... a car.

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Alli Rollero

    Business Manager

    (5.0) 299 reviews

    Dustin Callender

    Sales Consultant

    (5.0) 109 reviews

    Joseph Urso

    General Sales Manager

    (4.9) 547 reviews

    Jim Fern

    Service Advisor

    (5.0) 12 reviews

  • 5.0 out of 5
    July 8, 2020

    After going to a competitive dealer and being blatantly lied to, my experience at Smithtown Nissan with my salesman Keith and sales manager John was nothing... less than wonderful! They were able to get me into the car I wanted and at a price I can afford. They definitely surpassed my expectations!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Keith Kozik

    SALES CONSULTANT

    (5.0) 53 reviews

    John Cerruto

    Sales Manager

    (4.6) 9 reviews

  • June 12, 2012

    I was pleased to find and purchase a gently used Nissan Sentra after having an accident with another car. The salespeople and service dept. were very professional... and caring.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    July 7, 2020

    I was presented a deal on a lease and promised the deal was good until a certain date 7/7/2020. I even got a call to confirm my appointment that morning... and had my check written out. I got a call from the dealership two hours before my appointment to tell me the deal was off because it had expired the day before. The funny thing is I had called the day prior 7/6 and was ready and willing to come in that day but the salesperson told me he wasn't available past 5 pm and told me to come in the next day because he had late hours that day. The salesman Greg Amman admitted it was his mistake and did not realize the deal had expired with Nissan when we discussed my appointment date/time. After trying to get in contact with the manager, the dealership made the secretary call me back to do his dirty work. She told me that Nissan would not make an exception regardless of it being one day late and regardless of it being their mistake. She told me the deal was basically a losing deal for them and they were not willing to honor it without the rebate. The dealership chose to lose a customer rather than honoring the deal. That is not the way to do business. Shameful. I am tagging all managers because none of them had the xxxxx to call me directly. Samantha the secretary was quite pleasant and courteous throughout our conversations. I could tell she was embarrassed of the message she was forced to deliver.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Katherine, we truly are disappointed to hear that you missed out on the Forth of July holiday incentives. Our records indicate, two available managers... had reached out and spoken to you. Unfortunately, said offered programs are issued by the manufacturer, and are time sensitive. This is why we incentivise our customers to take advantage of our same day delivery option. Due to our already shortened hours of operation, as well as our extremely limited staff. This option is even more important. That stated, though we truly understand your frustration, we do not understand why you found it necessary to tag, personally attack and slander staff who have had zero part in working with you. We appreciate your input, but would have preferred an accurate review not only for transparency, but also for employee training purposes. We wish you well in your endeavors and hope you find the deal you are searching for. Best regards.


    Worked with:
    Joseph Urso

    General Sales Manager

    (4.9) 547 reviews

    Kenneth Koos

    Sales Manager

    (4.9) 130 reviews

    Greg Ammann

    Sales Consultant

    (4.7) 166 reviews

    John Cerruto

    Sales Manager

    (4.6) 9 reviews

  • 5.0 out of 5
    July 2, 2020

    Joe Urso and Keith Kozik are top notch in my book.they care about people, not customers! They leave all other dealerships in the dust.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Alli Rollero

    Business Manager

    (5.0) 299 reviews

    Keith Kozik

    SALES CONSULTANT

    (5.0) 53 reviews

    Joseph Urso

    General Sales Manager

    (4.9) 547 reviews

  • 5.0 out of 5
    June 25, 2020

    My experience was amazing, everyone was very helpful and I left with my brand new car and the car that I wanted because of everyone

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Alli Rollero

    Business Manager

    (5.0) 299 reviews

    Matt Brown

    Sales Consultant

    (5.0) 197 reviews

    Joseph Urso

    General Sales Manager

    (4.9) 547 reviews

  • 5.0 out of 5
    June 21, 2020

    Joe Urso, Joe Trabona, and Joe DeLucia all helped me with a 2020 nissan altima sr lease and the service was BEYOND EXCEPTIONAL. They couldn't have done... it better if they tried. Such a smooth transaction and very affordable. I car shopped at multiple dealerships and they were definitely the most helpful. I will be sticking with Smithtown nissan for all of my future cars. Best service ever.

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Joseph Urso

    General Sales Manager

    (4.9) 547 reviews

    Samantha Klaus

    BDC REPRESENTATIVE

    (5.0) 8 reviews

  • 5.0 out of 5
    June 11, 2020

    Joe Urso and Greg Ammann were an exceptional help, polite and very informative. They followed all COVID19 procedures which made me feel so comfortable.... They wore masks, kept a 6 foot distance and most importantly allowed me to feel at ease. Joe and Greg were gentleman and I highly recommend their professionalism and their services. Smithtown Nissan was amazing! Thank you!

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Alli Rollero

    Business Manager

    (5.0) 299 reviews

    Joseph Urso

    General Sales Manager

    (4.9) 547 reviews

    Greg Ammann

    Sales Consultant

    (4.7) 166 reviews

  • 1.0 out of 5
    June 9, 2020

    Smithtown Nissan's response to my complaint was they could not find any record of the purchase I made with them which they have said to me in the past... . I find that highly unlikely. Maybe the purchase record is with the complete car fax report. BUYER BEWARE DISHONEST

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    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 6, 2020

    It was a comfortable and enjoyable experience. Everyone was so friendly and helpful, especially our sales person Matt. He did everything to help my deal.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Alli Rollero

    Business Manager

    (5.0) 299 reviews

    Matt Brown

    Sales Consultant

    (5.0) 197 reviews

    Joseph Urso

    General Sales Manager

    (4.9) 547 reviews

    Samantha Klaus

    BDC REPRESENTATIVE

    (5.0) 8 reviews

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