Best Car Purchase Experience I've Had Anywhere
November 5, 2018
Prior to my visit, I researched my car of choice online through cargurus.com and truecar.com for vehicles that fell under "good" or "great" value. Originally I was looking for a used newer year cheaper Audi model. Just for kicks, I decided to expand my search for some of the higher end models, keeping my other parameters the same (low miles, within a reasonable distance, and within my budget) only looking back one additional model year. My settings immediately eliminated the vast majority of those cars. However, a gem popped up at Courtesy Acura. They had a fully loaded A7 Prestige at a very reasonable price. Compared to other A7s I found within 100 miles of me, it was cheaper and better equipped. I sent them an email through my bank's car buying service to ensure the vehicle was still in stock. Once confirmed we setup to complete a test drive when I was available. Before getting onsite, I had financing in place through my bank with a decent APR. When I arrived, they had the car parked out front so I wouldn't miss it nor have to trek to find it. I gave it a quick walk around and headed. Kitty was busy working on something, but dropped everything to work with me. After quick formalities we proceeded to the vehicle to test drive it. As the vehicle is used and has a few years on it, I pressed every button inside the car to make sure everything was in good working order. Kitty was very patient as I fumbled through the different menus on the computers and figured out what everything did. She helped me to get my phone connected via bluetooth so I could play music when I was having technical problems. After about 20 minutes of playing with everything electrical, we commenced the test drive. Kitty was again very patient, allowing me to see how the vehicle could really perform. I held back since it wasn't my car yet, but the car drove beautifully. Following the test drive, I knew I the car was going home with me. While this may have been a relatively easy sale for Kitty, never once did she push me or prod me into purchasing. I felt appreciated as a customer and comfortable with my decision throughout the visit. We went through the process of trading in my vehicle. They were able to quickly give me an offer that I felt happy with. While I already had financing in place, business manager Jim Kurtz told me he felt a lender who is currently providing very competitive loan rates could beat my bank's rate. Normally, my bank provides some of the lowest rates nationally so I was hesitant. He told me that obviously the choice is mine and they were happy either way. As it were, I was already set on buying the vehicle and they were going to get paid by someone. That gave me the confidence to allow them to run my information with the lender with assurance they wouldn't run it with anyone else. He was right, his lender beat my bank by a full 0.6%, which will saving me several hundred dollars over the course of the loan. While running my info took a little extra time, I was still in and out in just a few hours. The original vehicle price was set such that there was no haggling. Having compared several similar vehicles from CO Springs to Fort Collins, this was by far the best deal already. While I could probably have haggled some of the other places down to this price, this vehicle was better equipped with fewer miles than ALL of the others. Needless to say, I'll look here first next time I'm in the market to buy a vehicle. While I hope that is a long time from now, it's nice to know the process will be simple and as stressless as possible. Thanks Kitty, Jim, and everyone at Courtesy Acura!