RESPECTFUL, HONEST, CARING, CUSTOMERS ARE TREATED LIKE FAMILY, PROVE THEY CARE, PROFESSIONAL, HELPFUL, ABOVE THE REST, MAKE YOU FEEL COMFORTABLE, and most importantly TRUSTWORTHY!!! (BEST car buying experience I have EVER had!)
If I could rate higher than 5 stars I WOULD! This is by far the BEST place to go when you are looking for a vehicle! I was having a difficult time finding the car I wanted, and Kevin & Ms. Frankie WENT ABOVE AND BEYOND!!!!! They stayed several nights past closing with me, made phone calls to the banks, and they were honest with me every step of the way! I went into the dealership inexperienced, and a young woman who did not know much about financing a vehicle. Ms. Frankie sat down with me, explained all the different options, and let me know what she thought would be my best option. Their focus was not on getting me a car that would put more money in their pockets, but what was my best option considering the value, price, interest rate, and refinancing... and making sure I left out the door feeling happy and comfortable with my purchase.
It is very difficult to trust a salesman, when you know the ultimate goal is to make a sale, but these people are GOOD TRUSTWORTHY PEOPLE! If I lived out of town, I would travel in the future just to deal with them, as that is how comfortable I feel with them. I would recommend anyone I know to go see KEVIN and MS. FRANKIE!!! I had a few issues and concerns, and they did not have to help me but they did! I had already purchased the vehicle, and noticed a few things that had me concerned. Instead of telling me they couldn't do anything about it since I had already purchased the vehicle, they looked it over, agreed with me, and offered to fix everything! I would like to stress, they did not have to do this, as I already made the purchase, but it is clear that they value their customers and uphold the standards of the vehicles that they sell!! Ms. Frankie stated her ultimate goal was to have me and my husband happy with what we got, and she not only said that, but put it into action! They gave me a loaner vehicle while the vehicle I purchased was being repaired. If they were trying to scam me, they very well could have, however they did the right thing and allowed for me to pick a different vehicle or give them the chance to fix everything I was wanting fixed. Like I stated, I had already purchased the vehicle and didn't realize a few things until after the fact (that they were also unaware of), and they were extremely respectful and willing to help!
I had an issue with one of the tires, and Kevin met me well after they closed on the side of the road to help me change a tire, and then they ordered me all new tires because of the inconvenience. I was SHOCKED at that act of kindness I was not expecting! I don't know any other car salesman you could call at 8:45pm at night and they come meet you to help you put a spare tire on your vehicle, after spending hours with you at the dealership already.
It is truly amazing and unbelievable at how great of an experience I had, I could not say enough great things about this dealership and the people that work there. If you question the validity of anything I have stated, I am not related to anyone here, just met them last week, and feel free to reach out to me if you have any questions on my experience!!!
YOU WILL FEEL LIKE FAMILY AS SOON AS YOU WALK IN THE DOOR...it's a place like no other!!!!!!!!!
Respectfully,
Nicole Rose