The team here is outstanding. Family owned and operated, customer service still exists with these folks. No pushy salesman, straight up honesty. A pleasure to deal with, I will definitely be back when it's time to buy another vehicle.
I purchased a 2004 Audi A6 - the buying process was easy with no pressure or hassle. On delivery, I was told they had discovered that one of the door handles needed replacing and ordered the part. In addition, they located an owners manual for me as none was present when I picked the car up. They called me when they parts came in and installed the door handled and checked and lubed the other doors as well. Great service and nice people!
Very comfortable car buying process. More auto sales staff should adopt their no pressure approach to selling cars. They let the cars sell themselves. Marlon was great. He promptly returned calls with informed answers and helped secure competitive financing rates.
He also had no problem assisting with having the car transported for a third-party inspection. I would not hesitate recommending them.
Marlon was fantastic to work with! He made the process of purchasing a pre-owned vehicle quick and painless. He gave me a great price for my trade, and he maintained clear and consistent communication throughout the sale. Thank you!!
I drove in from out of town to Audi Rochester to test drive a pre-owned A6 and S5 after doing the same at a local dealer. I had no intention of purchasing that day but ended up making a return trip that evening to pick up a pristine 2016 A6 due to the hassle-free buying experience. David's knowledge and thoroughness throughout the entire process was very impressive, as was his follow-up with my questions the next day. I will certainly make the trip again when I'm ready for my next Audi!
A few months back I contacted David McAloose inquiring about a used S7. At the time David said there were none available. But David said he would inform me if one becomes available. I was driving a 2013 S6 so I wasn't in a big hurry. I did purchase the S6 from David and had a great experience which is why I contacted him again for my next car buying experience. On a Saturday morning a few weeks back David emailed and said we just got a 2016 S7 in. He gave me the specs and 3 hours later I was at the dealership. Feel in love with the S7 (hard to believe because I loved my S6). In a situation like this the dealer really has the upper hand. They know I want the car and could play hard ball. But not David or Garber Automotive. In the end I had my end goals around car price and trade-in and ended up really happy with where we landed. That says a lot about Garber and David. I will most definitely make my next car purchase with David. In addition to my car buying experience Garber's Service department is the best around. I've owned many cars and worked with many service departments over the years and Garber Audi out of Rochester is the best around. I actually look forward to those appointments. Thanks David for a great car buying experience.
Colin had a great deal of knowledge re: the vehicle and I appreciated his laid back approach. Everyone at the dealership was very friendly and interested in my satisfaction. I had a great chat with the owner who was very engaged in the day to day of the operations...even on a Saturday.
I just purchased my first vehicle from Universal Imports and was so pleased with the experience that I had. Everyone that I had interacted with was great and the service I received was so great! Buying a new car is a difficult experience, but I found that it was so easy here!! I will go back to Universal for my next vehicle.
I contacted David with Garber Audi to inquire about the purchase of a new Audi RS3. I live in Cincinnati, OH and flew in to Rochester, NY to purchase the vehicle. David, Ken and Ryan were awesome throughout the entire process. Even though i was an out of state buyer, they took care of me like i was a local, longtime Audi Rochester customer. I will go back to the team at Garber for my future Audi purchases.
Sutherland and Marlon, their sales rep, are a class act. We were responded to quickly, properly, and respectfully. All phone calls were returned in a timely manner. All paperwork was ready when we arrived to pick up the vehicle. The car was ready as promised. I have not had such a smooth experience purchasing a vehicle EVER. The last thing they said was, "Call us if you need anything!"
Great job. We will be recommending others.
I wanted a very specific car -- a 2012 Audi A4 Quattro with manual transmission and a red exterior with beige interior and low mileage. That's not an easy car to find. I found one on Cars.com at a dealer near Philadelphia, but I really wanted to buy locally and so I asked Universal Imports, where I have been having my cars serviced for many years with excellent results, to get it for me. Mark, who is terrific to deal with, arranged to buy the car and have it transported here to Rochester. Universal then checked it out, polished it up, and sold it to me with their own warranty. I could not have been more happy with the whole transaction because I know from experience that Universal will stand behind the car and give me whatever help I need in future years if problems arise. It's really nice to have a car dealer in whom you can invest such confidence.
My husband shopped for an Audi Q3 for me, and I love the car he found at Sutherland! It's in perfect shape, only a year old, and had only 9,000 miles on it. Kristen was great to work with and made the transaction effortless. She's terrific to work with.
Kristen was great. I would absolutely work with her again. I got the Audi I wanted, and thy have a great selection. I recommend them strongly.
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