Was making a private sale of our 2015.5 XC60. They allowed me to book a full inspection with very little notice, and did a professional job on the work. They even provided their observations on the prospective buyer.
Last Saturday I leased a Cx5 from Royal Motors and had an excellent experience. My sales person was Sierra who I was fortunate enough to meet for the first time the previous week. Sierra was patient, professional, knowledgeable, and in the end delivered on everything she promised. I absolutely love my new Mazda CX-5! With Royal Auto’s pricing and Sierra’s trustworthy service, there is no reason to shop anywhere else! Thank you Sierra and Royal Automotive Group!
This was a very pleasant experience. Matt Davis and his sales and finance managers did a great job. They stayed very late on a Friday night to accomodate us. I will come back whenever I need another car.
We had a great experience trading in our car and getting a barely used replacement from Mo! Mo was kind, helpful, knowledgeable, and most importantly...not pushy. He made our car buying experience easy and we walked out with a deal same day. No gross salesman tricks here - the entire team was polite and respectful. We love our new car from Daly City Mitsubishi!
Today my wife and I went in for an encore genius session at Weatherford BMW with Tony Nguyen . Not only did he greet us with a nice smile, he was very informative, has a wealth of knowledge on our vehicle, and always more than happy to answer all of our questions. Not only did he meet all of our expectations, he exceeded them well making us feel super comfortable . He patiently walk us through every step of the infotainment system and made sure he made the necessary changes to our settings to fit our current lifestyle and driving habit. What a Gem at Weatherford. If you need to see a Genius, I would definitely recommend going to see Tony Nguyen. He???s the BEST.
I ordered an Audi Q7 remotely
The rep and financing manager were courteous and fast to process the deal. It took only a few days to have the whole contract signed and the car shipped. The car mileage and Carfax report were as displayed online.
I asked the rep if the car had no specific damage that I couldn;t see on pictures he said no but there were actually several scratches on the inside plastic nothing huge but still disappointing
The manual included was for another model (TT)
Overall a good experience with a courteous and responsive team I'd recommend working with them
Bought a used 2015 Acura TLX at Barocci Motors. Excellent customer service. Vehicles are priced aggressively to minimize any anxiety over buying. Felt like they wanted to make sure I was happy in buying a car. Will definitely use them again when buying.
Had to travel some distance to get there, but when I got there I was not disappointed. They have a multitude of cars to look at and were quick and ready to help with information and test drives. The buying process was also a very positive experience for me. They were open to negotiations and did a great job in getting to a place where we both were happy. I especially appreciate the owner being so involved in my deal and providing the best experience.
Ricky gave us quality assistance to find our next car...AN SUV !!!!We are ready for our move to Montana, all seasons to go...especially the SNOW!!!!
We love you Ricky!!!! Thank you for making sure we will be safe when we drive.
With Warm Regards,
Christine & Jim
We came in to just test drive and drove away with a beautiful new Q5.
My wife usually decides what she wants then flees to let me work out the details, but Ricky Quintana our salesman was so friendly and easygoing that my wife never left. Ricky was very knowledgeable when it came to the vehicles features and answered all of our questions fully.
We received a complete tutorial on the vehicle systems the day of the purchase and then Ricky met with us again a few weeks later when we had more questions.
This is the second vehicle we have purchased from Audi Marin and both experiences were exceptional.
Poor communication.. took my business somewhere else
by Kenneth H Garnett from DealerRater.com
October 2, 2017
I ordered a car from Audi Burlingame based on a recommendation from my boss. Unfortunately, YMMV as my experience was no where near hers. Once the car was ordered, the communication was virtually non-existent. Emails and phone calls to the sales adviser went unanswered or returned. Eventually, out of the blue I got a call telling me when the car was being built and when it should arrive. However, I had already moved on and secured a same vehicle at a discount with more options. Needless to say I cancelled my deposit with Audi Burlingame. If the sales adviser would have been more communicative, then I more than likely would have waited for my ordered vehicle.
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