November 5, 2018
Thank you Terry Murphy for making my experience perfect. This was my first visit, test drive and purchase at Wilsonville Audi. Previously I had been a loyal BMW customer. I was noticing some changes with the dealership on my last purchase December of 2014 and explained it away by telling myself it was due to the holiday season. My BMW had a little over 9,000 miles when the motor had to be replaced due to "Hydrostatic Lock" during a terrible rain storm found us turning a blind corner into a pool of water. All the other cars made it through, but NOT the BMW. I also had to find my own loaner/rental car for the first time in the history of being their customer. The service advisor were over worked and when I tried to relax in the lounge area I noticed the pandemonium grew while watching staff members/employees always rushing around. With the influx of people coming into the area it added more time to my commute and began to notice how uncomfortable the BMW was after one hour. I went online Monday afternoon to look at Audi Wilsonville's website and found the Q5 I was interested in. There was a link "check e-price" that I clicked on and they were very efficient responding in less than 10 minutes with a proposal. I arrived at the dealership at 3:00 pm and they had the vehicle ready for a test drive. Terry realized the 3 Litre Q5 was a little out of my comfort zone and recommended the 2 Litre. He was instrumental in finding the perfect vehicle for my comfort level. I had never traded in two vehicles before and they made it very uneventful trading in my 2015 BMW and 2007 Hummer H2. This was one week ago today and could not be any happier with my 2016 Audi Q5, the purchase price and my satisfaction with the value of my trade-ins. The AUDI Q5 is an amazing SUV, easy to drive, at least 50% less road noise than the BMW and very comfortable. Another bonus, rubber floor mats, tinted windows, roof rails and more included. Thank you Terry!