A couple of days ago I posted a negative review regarding my recent experience leasing an A4. (Which is a really great car by the way) The Sales Manager, John, called me. He was very professional, apologized for a misunderstanding and resolved the issues I outlined in my previous review. I'd be glad to take down that review but there does not seem to be a way of doing that.
Up grade from previous Audi
by DuBer from Endicott
January 21, 2019
So far we are thrilled with this new Audi. We went from an A4 sedan to the Q5 SUV. Looking forward to the same quality and reliability that our previous Audi gave us.
Great experience and knowledge of the various packages. Willing to work with me as close as possible to my budget. It didn't end up working out, but i'll definitely use these guys for when i can fully-afford an Audi.
Most luxurious car I've ever owned
by Alyson from Kensington MD
January 15, 2019
This car is like a dream. The ride is so smooth and the control I have while driving is amazing. It accelerates nicely and the turns are tight. It has so many bells and whistles technologically but they are easy to figure out.
I purchased a certified pre-owned Audi A4 from this dealership and the experience was great. The sales consultants Tyler Bye and Cliff Corum were awesome to work with. They gave all the information I asked for, and more. No haggling on the price once it was agreed upon (via email). Both Tyler and Cliff were very polite and personable. Cliff continued to work with me post sales, helping out with the registration process since it was an out of state sale. He was very prompt in responding to queries on the phone, text or email. I even got all-weather mats for free! Overall, a very pleasant experience buying my car from this dealership. Would definitely recommend them to anyone looking to buy an Audi, and Cliff as the consultant.
My dream car!
by Gena T from Boise
January 20, 2019
Sleek, sexy and overall meets all of my needs! This SUV is comfortable while staying stylish. Can't wait to drive up to Canada in our new ride.
I worked with Anthony Williams at Audi Wilmington to purchase a 2018 A3. Anthony was a pleasure and I highly recommend him to anyone looking to purchase a new or certified Audi -- no pressure, super nice, informative and responsive. I live about an hour away but it was worth the drive. The price was very reasonable, and a hiccup during the tags/title phase was professionally cleared up by the General Manager.
by Jeff from Allentown PA
January 8, 2019
Very Smooth ride and handling with all the options I required and more. Panoramic View is outstanding. Looking forward to utilizing for skiing once the snow arrives.
They Make buying a car or continuing service easy, which is not often seen at other dealers. Plus you get a fantatatic auto.. Highly recommend.
Recent Q5 Purchase
by Anonymous but Real Buyer from Clearwater, FL
January 5, 2019
Fantastic Car! I think the best value for money in the luxury crossover SUV segment, its real competition is really the BMW X3 (which I did not test drive). Really purchased for its safety features, but plenty luxurious and the drive/engine is fantastic, esp. in sport mode. Granted, first audi (or german luxury vehicle purchase) but could not be more thrilled!
Great sales experience by Anthony at Audi Wilmingt
by JohnR from Chadds Ford PA
August 7, 2018
4.5 (248 reviews)
My wife was shopping for a new car and we went to look at the Audi Q5 at Audi in Wilmington. Our sales rep was Anthony. Great young man.He spent a lot of time going over the vehicles she looked at. Very knowledgeable and patient. No pressure. My favorite was the Q5 but as I wasn't driving this train she bought something else.
Best Value in It's Class
by JMull from New Ringgold, PA
January 2, 2019
After much research and dealership visits, I found the Audi Q5 to be the best in it's when compared to Volvo XC60, BMW X3, and Jaguar. Jaguar was completely out of price range compared to what was already loaded in the Audi Q5 and had what I believed to be an outdated infotainment system, it was not very user friendly. Although I liked the Volvo and its technology, I felt the design of the car to be underwhelming as well as being a slight grade in finishes below the Audi. As for BMW, the ride was just as smooth as the Audi, however, the BMW did not have the quattro handling system (neither did the rest) like the Audi. The Audi came with the options I wanted at a $2-3,000 less MSRP than the BMW. Also, a BMW with the no run-flat option tire is not readily available on the dealer's lot and has to be searched for or factory built. In all respects, the Audi Q5 just came out on top and the dealers were more willing to make a deal than the other brands.
Kevin, Ed, Bob, Bill and the staff went above our expectations. They were in constant communication throughout the purchase. The car was delivered as promised and would highly recommend this dealership!
Stiff ride, especially on the highway.
by Dr MJ from Vista, CA
January 28, 2019
Good looking car but can be very costly to maintain at the dealership if you don't know an independent mechanic. Stiff, uncomfortable ride on the open road. Very pretty inside.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
So far so good.
by Griff from New Port Richey, FL
December 27, 2018
We lost two vehicles to Hurricane Erma in 2017, a F-150 and an Audi A4.
In need of a new vehicle we opted for a Certified 2016 Audi Q5 Premium Plus. The performance is not as good as the A4, but the Q5 is more useful, since we have only one vehicle instead of two. The Q5 had 23000 miles, and came with 6 yr 100,000 mi extended warranty. We have had for over a year and all is well we have no problems, save for the 35,000 mi service and 2 recall repairs.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Q5 is the best vehicle
by Judy from PEORIA
November 15, 2018
This vehicle meets exceeds all expectations as we test drove several names prior to our decision to purchase the Audi Q5 this is the only vehicle that we went back to. As we had two 2012s and in 2015 we traded for two 2015s
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
great room and great to drive
by Bones from St. Paul, Minnesota
October 31, 2018
Great room for family and great to drive comfortably. Wanted the car to have light color interior and it was tan and white car exterior. Great car for the family.
I've owned Mercedes, Porche's & BMW's...was intent on buying a Volvo and purchased an Audi. The Q5 had me at "Hello". Love the ride, handling, package options and understated elegance. *Reliability rated"Good" only because I have only had the vehicle 5 days.
New 2016 Audi Q5 TDI
Purchased a new 2016 Audi Q5 Diesel that was recently released after the EPA approved Audi's "fix".
The vehicle is very refined and has lot's of power.
It does suffer from significant turbo lag post fix, however, the power and fuel economy compensates for the turbo lag.
Best measured tank is 34 mpg and worst is 26 mpg. Technology is dated or missing compared to 2018 compact mainstream suvs, but the refinement makes up for it.
Prompt and efficient service with full explanation of services to be performed and cost. Great waiting area and service. Good loaner - clean and explained vehicle options.
My 2nd Audi car. Love it!
by josiepro from Elk Grove, CA
March 30, 2018
Awesome car! Most reliable and has all the features you need. Smooth ride and great performance. Outside look is beautiful. Fast and safe. Luxury SUV!
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