My GTS was having engine troubles and I could not drive it, I dropped it by the dealership knowing it would take a few days without an appointment. Rick got the car in and repaired that day! Couldn't be happier. He has been at the service department for the last 12 years and has served my servicing needs for my last 3 Porsche's.
I was taken by the hand through the process of my leasing with kind care yet with courteous, friendly, and much professionalism. Michelle Racine has given me so much attentention into details and advises to ensure that I would be happy with the lease of my 2018 Q3 Quattro Premium Plus. I recommend her excellent service and Fletcher Jones Audi to anyone, very highly! I also got a good deal with my trade in and a good price of the new lease!
Best buying experience start to finish! How it should be!
by Jill&Tom from DealerRater.com
December 3, 2018
4.9 (653 reviews)
We had been looking for a used 2018 Audi Q5 for some time and had run into too many poorly run dealerships that simply did not listen to what we wanted in our area. Once we expanded our search, we found Marcos Morales at Walter's Audi in Riverside who went SO FAR BEYOND what any salesperson has done in the past. He was AMAZING start to finish and truly understands that this is a SERVICE oriented business and you have to LISTEN to what the customer wants, not TELL them. He did a personalized video of the vehicle we were interested in. He answered EVERY question we had in a quick and courteous fashion. He was professional and LISTENED (note to other dealerships we did NOT buy from: YOU listen to US, not the other way around!) to our needs, and we drove over 350 miles to get this car, bypassing a lot of dealerships along the way! Just a great experience buying a car from Walter's Audi and Marcos Morales.
Thank you so much to Todd, who helped my husband and I pick out our brand new 2018 Audi A4 (in scuba blue 😉) you made our experience great and were so helpful and quick to answer questions and explain everything. Appreciate the honesty. 💙 The Rodemoyers
Made appt with Hugo, Pana required servicing, Loaner car was ready, Service performed, Car washed, Paid my bill, Back to work I went DROP THE MIC 🎤 (K.Lewis). 💃🏽
My service representative Shane, treats me with courtesy and patience takes the time to explain the type of service being done and keeps to a reasonable time schedule. I've waited for my services and everyone in the dealership are friendly and helpful. I love the fact that my 2016 Audi A4 is being serviced by qualified technicians and that they are keeping my car safe to drive, because I Love! driving my Audi looks good and gets a lot of compliments. Thanks Audi Fresno! Sandra O :)
typo on name and address on service contract, did get it corrected with a hardcopy. told me could not send me a new email version. Is this a system issue? this should be corrected
great job otherwise!
Was making a private sale of our 2015.5 XC60. They allowed me to book a full inspection with very little notice, and did a professional job on the work. They even provided their observations on the prospective buyer.
Very easy, positive purchasing experience on a pre-owned 2014 S6. I???d been keeping my eye out for used S6/S7???s for some time, and this one popped up on car gurus. Clicked the ePice button on Audi Beaverton???s website, and got a quick response from Craig Fleishman who provided me with an ePrice that was lower than that listed on the site and answered my numerous questions. The ad said ???flawless interior??? and it wasn???t an exaggeration! Craig took me and my family on a thorough test drive, and treated all three of us with respect. He immediately recognized that I was familiar with the Audi lineup and knew what I was looking for, and answered questions rather than trying to ???sell??? or ???push??? anything. Further price negotiation was very cordial. I didn???t get a ???screaming good deal??? on it but I definitely feel like I paid a reasonable and fair price for a hard-to-find used car. We came back about 5 hours later to pick up the car we went and enjoyed Portland while they detailed it) and aside from the odometer and a few minor paint chips, you???d think it was brand new. Sigve from Finance went through all the paperwork with me, he worked quickly but didn???t rush me through reading what I was signing. Both Craig and Sigve were professional yet down to earth. It was worth the trip from Bend to get a hard-to-find used car in fantastic condition, I???d definitely do business with Audi Beaverton again.
The salesman (I worked with two) was knowledgeable, quick to respond to calls and questions and comfortable to be with. The experience was beyond my expectations! Thank you so much - I love my new car 💕
I was very particular about the 2018 S4 configuration that I wanted--I expected to have to make an order. I reached out to every Audi dealer within 500 miles to see if they had what I was looking for. Shane at Audi Beaverton responded, saying they had the closest thing to what I wanted in the entire PNW. Others had responded to my inquiry similarly, so I was skeptical at this point. I looked at the car, and it was close, but I didn't spend too much time reading. After scouring dealer inventories myself, I narrowed it down to about five cars, and then I picked the closest to my ideal configuration-turns out this was the same one that Shane e-mailed me. After that, Shane and I started e-mailing each other just an hour before closing time, and our e-mails continued until 11PM at night. Not only did he offer a fair deal on the one car that I was willing to buy in WA/ID/OR, but the interaction gave me the confidence to bum a one way car ride (via a co-worker's son that I had never met previously) from the Seattle area down to Beaverton the following morning. Even though I was technically stranded in the Portland, I was treated well, did not feel any pressure, and drove away with the car I wanted with a fair deal. The sales, finance, and educations portions of the experience were all great. I was in and out of the finance office in what felt like 10 minutes. I was eager to get back on the road in my new S4 to get home since I my ETA was about 10PM at that point. Shane did his best to condense a large knowledge transfer process down to meet my time-frame and he was very good at explaining all of the functions. I'm about 30 and technologically savvy, but you could tell he was accustom to explaining the MMI features to an older, less technical crowd (baby boomers, I'm looking at you)--I have a lot of respect for the patience he has, and did have to exhibit even with me at times. Shane truly had an enthusiasm for the car and it was very evident as he explained the features to me. I was the one rushing him, not the other way around. After my return to WA, I did have some follow-up questions and Shane immediately fielded them to my satisfaction. Overall, I am a very satisfied customer and after owning the vehicle for just over 2 weeks, I would do it all again the same way. I highly recommend this dealership and its staff based on my own experience.
I recently purchased my 3rd Q7 from Patrick @ Audi Beaverton. My previous experience with purchasing cars was not pleasant. Before purchasing my first Q7 (which was a certified used car), I was ready to purchase two other cars from separate dealerships but they made me wait so long I got irritated and left. Patrick and all the other staff at Beaverton did just the opposite - they wanted to understand my needs, they rarely made me wait more then a few minutes and I walked away pleased with my purchase and having no regrets. My next two experiences were exactly the same. The service department (specifically Corey), always makes me feel like I am his only customer. Before my experience with Patrick and Beaverton Audi, I had no loyalty to any dealer and hated the idea of having to buy a car. Now, I look forward to it and can't imagine going anywhere else. BTW - The last car I purchased was a 2017 Audi Q7 and it is truly the most amazing car I have ever owned. There is nothing about the car I dislike and so many things I absolutely love. This car is a game changer!
Euro vans are hard to work on and have difficult electronics. Two other VW repair shops were unable to fix the steering angle sensor re-program glitch. Auto Nation stayed overtime and worked until the problem was solved. They certainly went the extra mile.
Best car buying experience ever! We love the Audi Minneapolis dealership. We just purchased our first Audi and we couldn't be happier. We have been looking and test driving new cars for the past 6 months and we made three visits to Audi Minneapolis. Each time Joel Heinen gave us an outstanding customer experience. I really appreciate Joel's low pressure but highly attentive style. I've never felt more comfortable car shopping. When we made the decision to buy Joel knew exactly what we were looking for and found it. Delivery was so much fun. Joel took care of all the details and spent over an hour walking us through all the high tech features. Thank you!
I went in initially because my 10-year-old A4 (which I loved!) needed some repairs. Unfortunately, it didn’t make sense $-wise, so I decided to get the Q3 instead! Love it! Matthew was a great help, and fun to test ride with as he’s a former race car driver! Also, Billy in service is a rock star too!
My contact was by telephone during the Christmas holiday season. My quesions were asked and most were answered (some received the "it all deepends" response. It was a successful visit and I'm glad that I called.
We had a wonderful experience with Audi this weekend! Thanks to Jay, Heyward and Chris, they made our buying journey as painless as possible! listened to what we were looking for, explained the benefits and answered all of our questions openly about Audis. It made our decision really easy and felt 100% satisfied with our purchase!
The #1 dealership I have EVER dealt with! Jay went above and beyond to make sure I got the car of my dreams!! ALWAYS kept in contact with me , answered all my questions and made me feel comfortable! That is one of the most important keys in purchasing a new vechical -DEALER-CLIENT relationship-it???s on going! Thank your so much Audi Washington! I???m looking forward to seeing you guys in the years to come! And if course HATS OFF TO YOU Jay!
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