waited for an hour and a half for an oil change. Was told it was too soon. They said that they would top off fluids. They came back 10 minutes later and said the mechanic looked at the wrong gauges and would need an oil change.
I'm not used to such a fancy dealership so it was confusing for me at first where I was supposed to go or who I was supposed to talk to, but eventually once I was able to speak to the VW service person, I got great service. It was a relatively minor issue with my key fob needing to be reprogramed, but it was quick and easy. I'll be back for regular service of my TDI.
Kester Jeffers, service advisor for Audi, is awesome! He is kind and professional. He ensured my loaner vehicle was ready for me, listened to all of my (minor) car complaints and followed up on each one with the techs. He doesn't push hard on unnecessary services, but lets you know whats available to keep your car in tip-top performance.
Regarding the waiting room, there is free coffee, smoothies, snacks, and fresh baked cookies. Also wifi and comfortable chairs.
We have a 2018 Atlas with less than 1,000 miles that was making a rattling noise in the front end. A little disappointed by that since it is brand new but Madra got us in right away and tech resolved the problem. Everyone in service was friendly and very helpful. We also have a Honda and it takes a couple weeks to get a car in there for service and they didn’t have a loaner car while our repair at Honda took longer than we were advised. Happy so far with Autohaus!
Anthony “AJ” Jenkins sold me my new Jeep Cherokee. He was very mindful of what I was needing and the budget that I needed to stay within. He definitely went above and beyond. If you’re looking for a new car, I strongly recommend giving AJ a call!
Magnificent Mike and Rob the Dream maker Greggorie are two of the best fellas I have ever met! My buying process was not only pleasant, it fast and easy. They communicated with us through every step and went ABOVE and BEYOND to make my husband's dream come true! Can't thank you enough. Can't praise you enough!
My family has always bought our cars from the Murphy family. They always work hard for you to get the deal done. I would highly recommend Paul Ekstram. He treated me like family. Even brought the car to my home for me to test drive! Excellent experience!
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