I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
Top notch car with style and reliability
by Artist/Photographer Kim from Cottleville, MO
May 24, 2018
I think this vehicle is great. It drives smooth, has plenty of zip and gets great gas mileage. It is an outstanding product and I recommend owning a BMW to anyone who appreciates a nice looking car and enjoys driving. I especially like the fact that you don't have to change the oil very often according to manufactured recommendations it is alot less frequent than other cars.
I had a great experience at BMW of Alexandria; i was referred by another prior customer to Osman Aberra after totaling my car - right after getting out of the hospital. I didn't even know i wanted a BMW but the customer serviceattention to my need and concern was stellar. They were mindful of my wallet, and helped ensure i wasnt making an impulsive purchase--but took the time to educate me on the merits of the cars without rushing me or making me feel pushed. Several emails, even more text messages and 2 test drives later....i took my new X2 home. Everyone there was awesome-polite, helpful, courteous and professional
Couldn't be more happier
by Lassya from Toledo
May 24, 2018
I believe I got the BMW for a great deal. The car is very well maintained and looks amazing. When I went for a test drive, I knew for sure that I am going to buy it. Now I own it and I am really happy about it.
We are bought a bmvx4 last weekend! Our salesman advisor NABIL helped us a lot ! We never forget you NABIL! And dealership they are friendly and good people All i can say if you need to car just go there and ask them what you want! They take care of you well!
Favorite Car I’ve owned!
by Jaronalexander from Austin, Texas
May 23, 2018
The car is just what everyone needs! It has the perfect amount of Power, unmatched quality, and I never worry about tomorrow! I will only buy BMW from now on!
Came into the Easterns in Alexandria looking for a SUV. Took a look at a few and finally we found the perfect one for us. All the options we could possibly ask for. I did not know they had 2018 vehicles! We worked out finance options and got a rate we were comfortable with. Definitely recommending people to go see Phillip at this location. Very nice salesman.
by E. from NY
November 24, 2018
If you need a small car with basic features - no camera, no park assist, no alarm, manually adjusted seats - this one is for you.
Elena greeted me promptly upon arrival at my service appointment. She kept me posted periodically concerning the progress of the service of my vehicle. The facilities were clean, well organized and the staff were very courteous and professional.
It is alright, but I would prefer a 535.
by Encourager from Cedar hill
March 16, 2018
This car is great. I used to own a 535 though. I would love to purchase another one. The 320 is good for beginning, and I would recommend it to a first time BMW buyer.
I came to the dealership not even in the market for a car. Our car was in for service and we had a rental for a week, which I naturally fell in love with. I decided I loved it so much that I"d check out some of the other models and when I did so, Colin Unterkofler introduced me to the car I ended up buying. I not only love my new car, but I ad such an amazing experience working with Colin while purchasing it - he's friendly, down to earth, easy to chat with, and really cares about what your concerns and needs are when it comes to your vehicle so that you are sure to walk away with what you need. I never felt pressured into choosing a vehicle, and felt comfortable that I had seen all my options before making my decision. I walked away thrilled with my choice in both my vehicle and my salesman! I couldn't recommend either any more.
by Bm lover from El paso, tx
October 23, 2018
I always have wanted a bmw.
Having my 320 bmw is a good beginning.
I really like this car and definately I would recommend it
Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
Overall best choice I could have made
by KeithDunham from Wake Forest, NC
June 18, 2018
This car does not only have the classy look that I like but it also has very good gas mileage, comfortable on the inside, a great speaker system. Its performance is excellent. It drives more smooth than any other car I have ever driven and picks up speed well too. I would definitely recommend this vehicle.
Worked with Andy Alexis Sr. on a 328i I found online. Had a poor experience at a dealership closer to home but drove 40 miles from Towson and would do it again. Great Experience. Thanks Andy
Worst car I've ever driven!!
by DaraDC from Vienna, VA
November 17, 2018
Getting this car back in jun of 2016 as a brand new lease from BMW of Fairfax, I've been in the service department almost every 2 weeks. I had an accident due to a brake failure, the A/C broke down after 3 weeks of picking up the car, and so far the dealership has changed 4 set of the whole brake system. NOT A RELIABLE CAR AT ALL. Looks are good, Quality is HORRIBLE?!
I first off want to start off by Saying Max Moyer who works in sales is the real deal convinced me to switching to BMW from Lexus he is the most detailed and knowledgeable about BMW cars and does everything to make the process of buying a car quick in easy I spent a total of 2 hours buying my car. The car looks amazing and I am so happy for the price I got it at. Thank you Max and BMW of Silver Spring
Car serviced quickly
by Robert Philpot from West Hempstead
January 10, 2019
Great place to service your car! I was greeted immediately when I pulled into the service area, the Service Advisors were very knowledgable and courteous. Thanks to Manager Farhan mirza for getting the car serviced quickly.
The waiting room was very comfortable with complimentary WIFI and good coffee. The checkout was seamless too, helped me take care of the payment quickly and I was on my way. Good Job to certified select motors.. All the staff were very friendly!
This is one of the best experience I had at a dealership. Would definitely come back!
BMW of Silver Spring is a top notch facility with excellent client advisors. I had an awesome experience working with Lonnie Overby. He was honest, accommodating, and worked hard to get me into the car of my dreams. If you’re interested in a BMW and want a pressure-free buying experience, ask for Lonnie.
This is one of the best experience
by James Jackson from West Hempstead
January 10, 2019
Had just got my car totaled. Decided to look online for cars. After deciding on a car I came to their site and asked if a certain car was available. Farhan mirza quickly responded and helped me out. I did the same to another dealership and only got automated responses. Personal service is what I like! And if that's what your looking for, come shop here! The entire staff is really nice! Overall a quick, easy, and great car buying experience. Thank you Farhan mirza you took the pain out of buying a car!
My overall experience at the BMW Silver Spring, MD dealership was exceptional, professional, pleasant and courteous. My salesperson, Karen, is outstanding. Karen was attentive to my needs, diligent is assisting me with my finance options and providing me with access to additional funds to offset my monthly payments. Karen was both professional and courteous. It was a pleasure working with her and I plan to work with her again in purchasing my next BMW.
by Les Jones from West Hempstead
January 10, 2019
Great job! Farhan mirza was very helpful and we enjoyed the whole experience. We came all the way from Boise Idaho to buy a car here, and would do the same again.
I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts.
Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business.
I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism.
I would like to specifically mention:
Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine.
Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care.
Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract.
Matthew Tillman, for his expertise in the sales process.
Drive in Style
by Dean0922 from Vernon, CT
October 2, 2018
This car is stylish, sporting and very comfortable. It is extremely responsive and a smooth ride. The only things missing is good storage in the interior and a built-in compass!
My sales associate was Jordan Bates. Upon meeting Jordan, he greeted us and apologized about being a little late. He had a customer he was assisting before us and their appointment went a little longer than expected. Jordan made us very comfortable immediately; he asked if we needed anything such as beverages or anything else to ease this process. He was very knowledgeable about the vehicle I inquired about and soon asked me if I wanted to test drive the vehicle. While driving, he told me more about the features of the vehicle, and had great general conversations. Normal car salesmen try to force me to buy a vehicle I inquire about; but Jordan did not do that at all. I did not feel pressured to buy the car. He was also able to get me the rate I wanted regarding this car. I would definitely refer him to family and friends who are looking for a new vehicle.
by KartFan from Canton, MI
November 27, 2018
The mechanical grip and performance is great. The interior is well designed and crafted. Not a big fan of the A/C system. Complicated to adjust the temperature. I personally like the low floor which makes handling really good.
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