I purchased a used 2014 Audi Q5 Tdi for from David Josephson and Tarek at Gallery BMW back in August for my mother. She had a few issues with the car and I was beginning to think I'd bought a lemon. She lives in NH and David sent up a loaner car for her, took the Q5 back to his shop, ordered parts from Germany and fixed EVERYTHING! The car has been absolutely PERFECT since. David Josephson went above and beyond what I'd expect any used car dealer to do. He was friendly and was very professional. He made purchasing a car from out of state simple. I recomend David and the BMW gallery to anyone looking for an honest dealership. They stayed true to their word and went ABOVE AND BEYOND!!!!
Pranav Gill and the staff at HC Sudbury were a pleasure to work with. They helped me find the car of my dreams without going above my price point. Their sense of humours are also on point. They helped me feel an ease instead of pressured. I would highly recommed contacting them if you are insterested in a new car. They Rock!
Staff here are friendly and polite. Quick email response. Every one seems very professional and always ready to help. I tested drive the X5 and ended up buying one. Ed is patient and knowledgeable. Definitely will be back for my next bmw.
On my way out of town and called Dan Drinkwater to see if he could fit me in because my tire pressure light had come on for the third time in 10 Days. He had me come in first thing the next morning and had me in and out of there in time for me to make my trip to Rhode Island that morning. He was responsive, curtious, helpful and most of all quick. He has consistently taken great care of me over the years with honest and timely service.
Robert was great from the appointment making to the car being in to service. I was updated several times with updates and pick up time . I was goven a loaner car and it was the easiest service visit ever . Dropped it off and picked it up with nothing I was not notified about and the quality of everything was top quality. Robert followed up with me several times via text and email to make sure I loved the work and my car . I can???t rave more about the team at Herp Chambers! They are great!
Went in today to test drive a 2013 Alpina B 7. I would have to say from the moment I walked in the door I was given the 5 star treatment. Didn't make a purchase yet, still weighing other options, but that isn't a reflection of the buying experience.
The dealership were professional in answering my 101 questions, and I never felt rushed or pressured, the perfect environment for car shopping in my opinion. When I asked if they would be ok with me taking it to an outside mechanic if I were to return to purchase, Mike the Sales Manager told me:
"Sure, that's ok with us. Matter of fact, why don't you just tell us which mechanic to take it to and save yourself the drive here?"
That right there blew me away. I have bought lots of cars before, and never has a dealership offered to do that before. Great customer service.
Was assisted by "Mike" the sales manager, and Joey Harrington the Client Advisor.
We are 1st time buyers and this was a very pleasant experience at BMW of Shrewsbury. Ryan Marcello was extremely knowledgeable, very responsive and extremely helpful throughout the entire process.
I'm looking forward to the next time.
Excellent experience, 5 star rating for customer service
by Dipen78 from DealerRater.com
November 18, 2018
Excellent experience at Herb Chambers BMW of Sudbury. I would strongly recommend them if you are looking for a new car and am sure your search would end there. They will do whatever it takes to ensure you are happy and well taken care of. Amazing, caring and helping are just a few of the words I would use to describe them! Pascal is the man! Right from our first visit till we had the car, he was always there to ensure that we get what we wanted. Superb customer service. Makes you feel very comfortable, not pushy and very knowledgeable. He is truly as asset to the organization. Mr. Gill, the General Manager, is always there to ensure that you have an excellent experience, are happy and satisfied. I am sure every member in his team are awesome. A big thank you to the entire team. Keep up the good work.
I have the best service advisor - Ken Meltzer. He has always advocated for me and made sure my car was fixed perfectly and I felt happy with the outcome and know that my car is maintained the best it can be and I know I am driving a safe vehicle. Also, it is always a pleasant experience there - which has not been the case at other dealerships. Thats why I stay here!
Kenny Meltzer's top job objective is to create and maintain satisfied customers. He addresses every issue as if it were about his own vehicle. My most recent visit was unscheduled and impromptu. Kenny found a way to fit me into the hour I had available, and completed all my my service needs. Herb Chambers' organization is fortunate to have Ken Meltzer in a customer-facing position. He is your best advertisement.
I found Manny to be extremely knowledgeable about the product,extremely helpful with regard to getting the deal done, accommodating my schedule and needs, very upbeat , his positive attitude made my experience with BMW of Sudbury the best car buying experiences I've ever had. My wife assisted us in making the decision and she too shares my opinion of Manny
My wife and I recently purchased a car from Alex Robbins and are loving it. Alex found my wife and I wandering around in the parking lot he stopped to chat with us and took the time to get to know our needs without pressure or expectation. He eventually found exactly what we were looking for, arranged to have it come in so I could drive it despite it being a loaner, managed to pull it from the loaner fleet and get it ready on a tight timeline, and delivered the car. He provided his cell and was incredibly responsive throughout. There were times when we came in and Alex was busy helping other customers but he took the time to literally sprint across the dealership to make sure we could get our inspection before they closed for the day. He was personable, diligent, thoughtful, patient and provided the highest level of service.
Manny D'Ambrosio - Fantastic Professional & Very Patient
by SCadieux from DealerRater.com
November 5, 2018
My family and I were in the market for another vehicle and weren't sure where to start. Manny D'Ambrosio was amazing! He really used the white glove service to find us exactly what we were looking for. Car shopping can be frustrating and never ending but Manny did a great job helping us throughout the entire process. I will be recommending family and friends to this dealership; as well as other Herb Chamber dealers as they truly do stand by their word. Andrew and Kyle were equally fantastic in the finance department.
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