Hanza was fantastic (as always) with my repairs, taking care of me, and extremely responsive. I cannot say enough good things about him! While waiting for my car, I test drove a 2019 X5 with. My sales person. Dennis Warren. I trust Dennis implicitly and will purchase my 3rd BMW from him in 2019 b/c of his fantastic service, care for customer, authentic style, and depth of knowledge .
My water pump went out just as we were leaving town. I called ahead, and Honza made sure that we weren't delayed much more than the time it took to get to the dealership, including having a loaner waiting right beside his desk, where we could load the luggage easily. The repairs were done when we got back a couple days later, and of course the car was clean and shiny.
Found the car on the internet. Went to dealership to drive. Salesperson was very professional. Car was missing the rear wind deflector. Even though their ad stated deflector was included they declined to replace it. Minor repairs to clean up a couple of dings and clean the interior was done well. Had to wait 45 minutes to get to the finance manager to sign papers.
I found the X5 online- called a salesman that my dad had purchased from previously that he had a lot of respect for. Kelly was knowledgeable, professional and very honest. As for me and my family- he's our guy.
andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask
It was kind of a long wait to get registered for service but once registered and they realized the wait could be over 3 hours, they gave me a nice loaner. They called me about 5 hours later. They were very friendly and professional. I expect to be a regular customer
I contacted Tan about a M37 Infiniti the day before I bought it. Mr. Tan kept in contact with me till I was able to come in the next day. He was very knowledgeable and courteous and not at all pushy with the sale. We were in and out in about a hour, maybe 1 hr and a half. I was extremely happy with my experience and purchase. Thank you Mr.Tan
Been a while since I???ve bought a new car, JOSE MARTELL made it a fun and worry free car buying experience, THanks for BMW for having such a great employee (Jose Martell) HAPPY HOLIDAYS
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