Great Experience with EVERYONE!
June 9, 2018
Excellent Experience: Out-of-State Purchase 2014 BMW M5
by Joel Opatich Tulsa,Oklahoma
I was in California visiting a friend and in the market for a 2014 BMW M5. (Please note that I live in Tulsa, OK. which is 1260 miles away from Costa Mesa, CA.) I had searched all over the U.S.; looking for the highest quality used vehicle at fair price. I had looked at California Beemers website several times and they had the exact model, color, mileage and condition I was looking for.
My initial call was answered by Todd, a Product Specialist. He was very professional and had a thorough knowledge about the M5. He followed up very promptly throughout the buying and delivery process.
I am a business owner and always like to deal with the Sales Manager or the General Manager. Mark promptly let me talk to Mr.Glenn, the dealership General Manager. Mr.Glenn answered all my questions regarding the M5 that I was interested in. He was one of the most professional and honest General Manager's I ever dealt with. The ONLY EQUAL treatment I have ever received from a dealership G.M. is one that my lifelong best friend owns in Ohio. Tom and his brothers own seven (7) domestic model new vehicle dealerships in the Columbus area. YES...Their last name is on the dealerships buildings. (Coughlin Automotive Group)
YES, I did say EQUAL!!!
Mr. Glenn had me in his office, was very patient and explained every question I had about the vehicle, purchase and delivery. After a brief test drive, I asked to come the next day and take the car to a local BMW (New Car) dealership down the street from CA Beemers. (CAB) as I named it. CAB actually took the BMW M5 to the (New Car) BMW dealership early Saturday as a convenience to me and the dealership called me once they finished their evaluation. Upon arrival, Todd met me there and I wanted more testing done. He said "No Problem" call me when you are finished.
I'm a car guy...So I had the paint thickness checked on every panel of the car to verify it had not received any paint work since new delivery. Perfect...All original paint. I paid extra to have the service manager drive the car with me. It checked out Perfect! Exactly as represented!!!
I went back to the CAB, and thoroughly inspected the M5 and I found a few minor items.
Mr.Glenn asked me exactly what I found and he would have ALL the items corrected prior to shipment. He went above and beyond and make an already great M5 like brand new again. Not one rock chip, door ding or anything. All previous dealerships would tell me...Sir, this is a used car...If you want a perfect one, buy a brand new one.
Not Mr. Glenn...His comment to me was "If all customers were as discriminating as you are, it would force my competitors to raise their level of quality of vehicles they sell and raise the standard in the market".
The exacting attitude I expect in my business!
The delivery...Mr. Glenn arranged for a carrier that made sure my vehicle was loaded on the top middle, for vehicle protection. (I gladly paid $200.00 extra for this) The driver actually texted me pics on his route stops as he was travelling from CA. to Oklahoma.
Mr. Glenn sincerely cares about customer service. He actually called me directly on three (3) different occasions...On HIS DAYS OFF, to make sure I was totally happy with all aspects regarding the M5 I purchased...WOW...That's never happened to me in my lifetime!! And I'm 55 yrs. old!!! I will purchase additional BMW's from CAB in the future!!!
Finally, I can't say enough good about the people I dealt with at CAB. Why this dealership doesn't have ALL FIVE STAR RATINGS...Is beyond me??
Happy 2014 BMW M5 Owner in Oklahoma