Roxanne. Scott. JC. The best of the BMW brand in one place!
November 5, 2018
After leasing from another dealership in the DMV, I never stopped using BMW of Rockville for service on my X3 lease because Scott Cascone and Juan Carlos "JC" Rodriguez were just so incredible to me personally + when I needed warranty service on my previous BMW leases. This time, when wanting to buy out my lease since I love my ride and it's loaded (and there haven't been significant body upgrades to my ride), I mentioned to Scott and JC that I was ready to buy my car out... but needed to extend the service and extend a warranty on my car because, as anyone knows, you need this to keep costs down in the event that 'stuff' happens. Scott and JC took it upon themselves to have Roxanne Roch come to meet me when I picked up my car after a service visit... and she, like Bryce Harper from the Nationals, stepped up to the plate and CRUSHED IT when it comes to service. She stayed on me. Gave me options. Even looked into new vehicles for me. And in the end, I decided to buy out my lease, she handled everything... from new maintenance packages and warranty coverages to an extension of my tire warranty... She is such an asset. So client focused. But then again, so are all of the people I've dealt with here. In fact, I'll tell you, I leased two vehicles from this dealer's predecessor, and Scott, JC and "The REAL Roxanne" brought me back. Why? One word: Service. They made me a fan... again. I can't say enough great things about them. All of them. Oh... and one more thing... and she won't say this but I will... if you are shopping, ask for Roxanne... and take a look at the photos behind her. There is a reason she is the one picked by some of the most respected people IN THE WORLD to handle their transportation needs. Check that again -- the most RESPECTED PEOPLE ON THE PLANET. If she's working for them, and she's working for you... well, that right there... is pretty incredible. I can't recommend this team any higher.