It was time to upgrade to a new BMW after driving a 2003 325i for over 15 years! John Poli helped me dial in the perfect upgrade vehicle. He was a great salesman...knowledgable, courteous, and thorough. I love my new car, and look forward to continuing my relationship with the MY BMW dealership.
Thorough and sincere effort to fix a mechanical problem
by valpakis from DealerRater.com
December 4, 2018
My bmw retractable hardtop convertible has a problem with top reliability. Chris Almeida and his team, along with bmw North America, have been all over this issue with a tenacious effort to fix this problem. I???m very impressed with their thoroughness and attention to detail. Also, Chris is a good communicator and kept me abreast of their progress. This is a well run operation that gives me confidence. My compliments to the GM, Paul Giovino.
Since we live about 3 hours away, we called and made arrangements to come in during the week. Andy was there to greet us when we arrived, the car was ready and he told us to take it out and drive around town. We loved the car and when we got back to the dealership, negotiated a satisfactory price.
We went to lunch and when we returned, the car was ready to go and the paperwork took less than 30 minutes to complete. There was absolutely no pressure and was one of the best auto purchasing experiences we have ever had.
After arriving home and after a week of ownership, we noticed a few minor issues. We contacted Andy, and he and Mark were great about fixing the problems without any hassle.
They have a large inventory of very clean cars and we would not hesitate in buying another car from them.
It is always nice to walk into the service center. They are always willing to listen to concerns, the person who handles the loaner vehicles always greets me warmly when I enter, and the women at the front desk always make me feel welcomed and is a great ending to the experience. The service attendants are busy so I don't always feel as comfortable, but every time I receive my vehicle after maintenance; it feels like a brand new car again every time. I have no real complaint and can't imagine working with a better BMW dealership.
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