I had a great experience with Erhard BMW. They were quick to contact me after my first inquiry. They provided me with all the information I needed to make a purchasing decision. They were able to accommodate an out-of-state purchase with ease. When I flew into Detroit they had a professional young man pick me up from the airport and drive me to the brand new and immaculate dealership. My experience with all of the sales staff and financing staff were courteous, professional and personal. Everything was setup and ready so that I could get on the road as quickly as possible for my trip back home. The vehicle was exactly as I expected it to be from the description and photos provided. It was one of if not the best purchasing experience(s).
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
This is my first BMW and my friend referred me to Erhard and I am so grateful. I really felt like they took the time to get to know what I wanted and we met on a fair price. I love my new ride. Thank you Mike and Kevin.
Every time I need service Ilya is my go to guy. Not only does he provide excellent service but he goes above and beyond. I never have to call asking for an update or have to worry about what???s going on. Ilya always communicates and is on top of any issue. He also has worked with a 3rd party on my behalf and I didn???t have to repeat a single thing to the 3rd party. I won???t have anyone else handle my service needs. Thank you for all of your help. I appreciate the piece of mind you give.
This was a great experience overall from start to finish. I scheduled an appointment and was able to drop my vehicle off the evening prior and pick up my loaner vehicle. This was extremely helpful. Afterwards once my service was started. (3 recalls, a valve cover gasket and a diagnostic on a heat issue.) I was kept informed of my entire service process. I was updated as the repairs were completed and resolved. I would highly recommend this dealership and highly recommend their service staff to anyone that is looking for an inviting, easy and satisfying experience. Thank you Jeff for your integrity and expert knowledge. X6 is running great and better than ever.
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