The car sales person was very zealous and eager to sell me a vehicle. This worked out well because I went there to purchase a vehicle. Our negotiated price was a good touch because I did not want to play hardball. I got a very decent price after negotiation and I got the car that I wanted. It proved to be a good job from this entire sales team.
World class service ! This is an example for all other BMW dealers should be follow. Everyone was very friendly and courteous. Especially Chris Smith, he is very helpful and patient with me. Thank you, I would recommend everyone to come to Rusnak BMW (Thousand Oaks).
Unreal! Bob Smith BMW in Calabasas led by Wayne Lewis, Katherine and Tim Smith elevation customer service to an new level. A fun, personal experience that netted a beautiful BMW vehicle.
Every member of their team from Amir in finance to Justin in technology patiently raised the excitement of a new car purchase to an extraordinarily high level. They surpass Concierge service for sure!
We are now lifelong customers
Car serviced promptly last Saturday. However, I was not informed that service could not be done on computer update on Saturday. need to come back. Also could not fix my entertainment center to add Pandora. Requires second trip. Perhaps when making appts on Saturday have receptionist advise customers that it is LIMITED service on Saturdays. Thank you,.
Professional and friendly atmosphere. My salesperson, Jimmie Miller was top shelf, extremely accommodating and knowledgeable. Made the buying experience pleasurable. I would definitely recommend Steve Thomas BMW.
I recently bought a 7 series from Bob Smith BMW & I am very pleased with the entire transaction. Wayne Lewis went out of his way to ensure all our questions and concerns were addressed. If you are in Southern CA and are looking at a new or used BMW, I would get in touch with Wayne Lewis.
I was welcomed politely and the salesman very informed about the m4 coupe. We looked T several models and colors. I was not sure I wanted a bmw and left the dealership on friendly terms. They were not pushy. He gave me his card. I certainly had a positive impression and would recommend the dealership
Second time working with David Aviles. This time leased an x5. David was amazing in terms of being flexible - he was able to source the car we wanted from another dealer and have it shipped to our house! And the pricing we got was amazing. If you know what you want and you are ready to move - David will make it happen. Very transparent sales process, no pressure, and way more efficient use of your time than getting cornered at a normal dealership. Last time I did Euro delivery and David did a great job with that too.
Steve Thomas BMW is as good as it gets for buying a vehicle. I recently purchased a 2011 BMW 135i convertible from them and have no regrets. I live in San Francisco so the negotiation process was done from hundreds of miles away. I got more than a fair price. I flew down, they picked me up at the airport, processed all the paperwork, and I was driving my beast up the coast in no time. I have been buying vehicles for 25 years and this is by far the best buying experience I have ever had. I think they are a family owned business and it definitely shows in the culture of the dealership. Everybody seemed to take pride in whatever job they had and treated you like a person and not just a potential sale - if you know what I mean. I dealt with an internet sales manager named Kwinn and his associate, Francesca. They were both courteous, professional, very knowledgeable about their product, hassle free and on top of their game. I'd buy my next car from them for sure. Chris
Mickey was our sales person and he was wonderful from the first time we met until the deal was completed. Great new car for my wife at a price I like. Mickey is the guy to go to if you are thinking about buying a new car. Thank you again Mickey for a great deal and a fast one as well.
As long as Bob Martin is at BMW I will continue to purchase BMW's!
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