I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts.
Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business.
I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism.
I would like to specifically mention:
Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine.
Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care.
Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract.
Matthew Tillman, for his expertise in the sales process.
Worst roadholding ever
by RSA from Lake County IL
November 29, 2018
My worst car choice in 30 years. Traction control is a joke. I kept my son's 2008 Trailblazer so I'd have something surefooted and quiet to drive in winter. No AM radio. Rear tailgate won't close from key fob. Skids all over when it snows. No remote start. Gas mileage is poor. Leaks onto my feet when it rains. BMW roadside assistance did NOT answer the phone when I needed help. A total disaster with nothing to recommend it. Huge waste of money.
First scheduled service: 5000 mile maintenance
Ease of scheduling.
Arrived early; immediately met advisor Abe
Listened attentively making notes of concerns
Clarity of communication of work performed
Real time text and email detailing work and status
Completed quickly; honored warranty
no charge; no add ons.
by Robbie from BALTIMORE
September 18, 2017
This place sells awesome cars. The best I've tried. Reasonable prices. Once u test drive any of the cars its like a dream car
Very good overall; service rep (David Goldberg) was careful to explain repairs. Repairs were completed in a reasonable time and I was kept informed of status.
The eDrive version is awesome
by Wohlf from MPLS, MN
November 14, 2018
40e doesn't cost that much more than the 6 cylinder and I am averaging 45mpg. Nice federal tax rebate and I get 800 miles on a tank of gas. Plus parking spots reserved for charging are generally primo and available. This car is the same 0-60 as the 6cyl, but smoother and quicker off the line. I just use a standard outlet in my garage, so a full charge takes 7 hours over night. Public charging spots are 3 times as fast. I take the car on road trips without charging and it operates like a normal X5. No downside to getting the hybrid that I can tell.
Elena greeted me promptly upon arrival at my service appointment. She kept me posted periodically concerning the progress of the service of my vehicle. The facilities were clean, well organized and the staff were very courteous and professional.
by ShirleyG from Monterey, CA
October 31, 2017
The right size SUV for my growing family. Very comfortable especially for a long drive and lots of room front and back. Has twin turbo, equipped with navigation and backup camera all features my hubby loves. I am up higher compare to my 2016 RAV4 and feels really really comfortable.
Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
Most stylish and exhilarating sport utility
April 30, 2018
This car serves all my wants and needs in an suv. Fun to drive, stylish, plenty of horsepower and great fuel economy. It's so light and responsive at the wheel. It handles like a sports car, but has the fuel efficiency of a Honda Civic. The electric battery comes in handy driving in town or stuck in bumper to bumper traffic. Very comfortable ride. My family love this car. I would recommend a test drive to really appreciate this car.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Terrific, efficient luxury SUV
August 2, 2017
Needed a larger car to accommodate my growing family. But also wanted something on the fuel-efficient side. There are very few plug in or fully electric SUVs (Mercedes, Volvo, Tesla, BMW). The X5 40e has been tremendous - it's plenty peppy, allows all electric driving around town (I'm getting 12-15 miles on the battery). For commutes under 40 miles, if you need an SUV, you should consider this. My only two fill ups (in 3 months of driving) have shown 29 and 37 MPG, respectively. The more short trips you do, the better.
The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
BMW X5 - always improving toward perfection
by CoronaJOE from East Hampton
December 18, 2018
I just purchased my 5th X5 since 2004, this, new and updated version of the BMW X5 is sleeker, faster, hugs the road and is wonderfully comfortable. Gas mileage has improved to 20mph - really a superb vehicle all around.
We had a great time. Sevice was great by all the staff. Stop by just to see the lot. And we ended up with a great car at a good price. Thank you very much.
Fun car to drive. Comfortable for long distances.
by Beach Haven from Eastern Massachusetts
October 19, 2018
I commute through Boston round trip to New Hampshire and this car has helped keep me safe and comfortable with some of the most daredevil drivers on the road. The visibility is excellent and the emergency braking has saved me when abrupt lane changers dive in front of a line of cars going 70 in the tunnel. The car is fun, with a lot of gimmicks and convenience features. It takes a while to learn how to use all these, but that keeps things interesting. Local driving is cost-free with the E-drive too.
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
DO NOT BUY THIS VEHICLE!!
by BrentC1974 from Biloxi, MS
December 31, 2018
BMW has simply not figured out the hybrid technology. I currently own 2 BMW’s and have owned 4 or 5 over the years and this is the only one I’ve ever had any trouble with. Over 8 months of ownership it was in the shop more than my garage. I literally put more miles on their loaner cars and rental cars than my own vehicle. Far too many issue to detail out here but be extremely cautious with any hybrid purchase.
The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
Good first attempt but held back from greatness
by MoMo from Malibu, Ca
July 31, 2017
This review is for the non-M-package X5 40e.
Good first attempt at a Hybrid SUV for BMW but needs refinement to reach greatness.
If your commute is around 12 miles a trip with a charger at each stop you can theoretically never fill up with gas which is a fantastic proposition. I've managed 41mpg (870 miles with one tank), but I've also managed 26mpg when I had to mix in a lot of highway driving (I drive very conservatively).
The 4-cylinder turbo is a far cry from anything VW group makes - a coarse almost dieselesque feeling unrefined 4-cylinder that could benefit from more horsepower and smoother operation for this 70k 5000lbs+ beast. Keep this thing charged to benefit from the additional punch from the electric motor to keep it moving at an acceptable pace.
On the topic of charging, it definitely is on the slower end of the spectrum.
The suspension needs to be honed in, the additional weight of this car due to the battery coupled with the soft suspension creates a tidal wave effect when going over uneven surfaces and the body roll in the twisties is more than BMW should have ever allowed.
The seats are best suited for small trips, after an hour of driving they get uncomfortable and I find myself shifting around a lot to find comfort.
Both exterior and especially interior are showing their age, although a very handsome exterior it's definitely time for the update that's around the corner.
The i-drive system is the best it's ever been, unfortunately BMW's slightly convoluted HVAC system isn't the best one on the market, VW/Audi are the masters of cold and hot air on demand from my experience. The amount of noise in relation to the amount of cooling and heating you get in the X5 is off...by a lot.
Rear seat room is great, cargo space is good, even though you give up some trunk volume due to the battery it hasn't affected me negatively one bit. The tailgate I absolutely love having, as a photographer it's been awesome to be able to work out of my trunk when needed.
The car is a good lease option for anyone in the market that needs an X5 and wants to capitalize on the hybrid benefits.
Here's hoping the next gen addresses the issues and I'm sure they'll have a winner on their hands.
Daniel was a great salesman and the whole crew bent over backwards to accommodate and get me into the car I wanted. I wouldn't hesitate to return if I was in the market for another car.
zippy and god mpg for a large SUV
by robert from ca
July 15, 2017
I achive between 20 to 24 mpg wich is great for this size SUV. The m sport package is worth the money and the upgraded suspension ,wheels and body styling makes a big difference compared to the basic car.
I had a great experience at BMW of Alexandria; i was referred by another prior customer to Osman Aberra after totaling my car - right after getting out of the hospital. I didn't even know i wanted a BMW but the customer serviceattention to my need and concern was stellar. They were mindful of my wallet, and helped ensure i wasnt making an impulsive purchase--but took the time to educate me on the merits of the cars without rushing me or making me feel pushed. Several emails, even more text messages and 2 test drives later....i took my new X2 home. Everyone there was awesome-polite, helpful, courteous and professional
Nice ride and economic
by Ks from Newyork
April 8, 2017
Great car to drive and give u the feeling of a powerful ride but yet you are somehow contributing to saving the planet. Handles nicely, rigid and has good space but could sometimes feel like a minor lag in power but nothing of concern
This was the first time that I've used CarMax... always felt that the "no-haggle" thing was just a grift. It's not. Very fairly priced car in pristine condition. They even transferred it for free. Transaction was relatively quick and painless as well. They were even able to take care of the REAL tags and title there as well. If you do your pricing research, they are most definitely an option. And thankfully there was no sleazy salesman vibe or upwelling. Would gladly use them again. Oh, and they actually FILLED the tank, which USED TO BE commonplace, and I didn't have to ask.
by X5 E from Los Angeles
January 30, 2016
Ive own an x5 since 2005, and finally bought a new one last month. We decided to buy the x5 Edrive, and have been very happy with the car.
Ive been driving it for 4 weeks now..
You get about 18 miles on the charge, (city driving) and if you want sport mode, its been 14 mpg.
This car is faster than my old x5 4.4 , and its shocking to see the gas tank not move for days ....if you drive in Max E mode.
The size of the takes getting some use too, and the center counsel is not designed perfectly (it swallows up your key card-if not careful)
On average driving 40 miles a day , you can get about 45 mpg with conservative driving.
The car has the least interior noise I've ever not heard in a call... Its like being in a movie theater right before the movie starts...dead silence...really incredible.
The biggest drawback is the battery drains fast, and it takes a good 6 hours to charge fully on a regular plug.
Overall the car has exceeded our expectations
We are bought a bmvx4 last weekend! Our salesman advisor NABIL helped us a lot ! We never forget you NABIL! And dealership they are friendly and good people All i can say if you need to car just go there and ask them what you want! They take care of you well!
the best car
by Max Hernandez from Monterrey
June 14, 2017
In if the car is very comfortable and my kids love the design, it is spacious and easy to handle, i feel very safe in it.
Maria provides exceptional customer service. She would hear your needs and try to work with you accordingly and would provide support above and beyond to cater your needs. She would not pressure you to buy and she is very transparent with all the information which is very important. Maria is very welcoming and provides exceptional customer service that anyone would expect from top dealerships. I would highly recommend Maria as a go to person to anyone who is considering any vehicle at BMW of Rockville. I agree with all the other reviews and positive experience with Maria. Thanks much Maria - way to go!
Oddball purchase, happy consumer
by time matters from Denver, CO
May 1, 2017
Bought largely in part to capture the tax credit prior to the trump bump. But impressed by the EV component . Six months in, still on the third tank of gas. That's over 3 hours saved from not having to stop for gas. Do you realize a 10 minute link to stop for gas per week is over 6 hours lost a year?. This is HUGE for this forty-something mid-manager with a family of three active kids. 6000 miles on less than 3 fill-ups (less than 60 gallons consumed / consistently over 100 mpg) - happy, happy consumer.
I bought a Lexus ES350 from this dealer. Mathew promptly responded to my email. Then I had a very good experience dealing with AJ during the deal and after sale. They all are very professional and friendly. Smooth transactions. I am sure I will be returning to them for future cars.
Pleasant. Great environment. Friendly staff. Negotiated a great price. My sales representative did a great job in explaining the vehicle and treating my child who was with us very well.
Excellent car. Smooth drive.
by Jayeeta Lakhani from Indianapolis, IN
May 7, 2018
The BMW X5 (hybrid version) meets all needs of a luxury SUV. Smooth drive, technical features - makes it very safe, reliable and comfortable. Highly recommended.
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