It was time to upgrade to a new BMW after driving a 2003 325i for over 15 years! John Poli helped me dial in the perfect upgrade vehicle. He was a great salesman...knowledgable, courteous, and thorough. I love my new car, and look forward to continuing my relationship with the MY BMW dealership.
Thorough and sincere effort to fix a mechanical problem
by valpakis from DealerRater.com
December 4, 2018
My bmw retractable hardtop convertible has a problem with top reliability. Chris Almeida and his team, along with bmw North America, have been all over this issue with a tenacious effort to fix this problem. I???m very impressed with their thoroughness and attention to detail. Also, Chris is a good communicator and kept me abreast of their progress. This is a well run operation that gives me confidence. My compliments to the GM, Paul Giovino.
It is always nice to walk into the service center. They are always willing to listen to concerns, the person who handles the loaner vehicles always greets me warmly when I enter, and the women at the front desk always make me feel welcomed and is a great ending to the experience. The service attendants are busy so I don't always feel as comfortable, but every time I receive my vehicle after maintenance; it feels like a brand new car again every time. I have no real complaint and can't imagine working with a better BMW dealership.
Since we live about 3 hours away, we called and made arrangements to come in during the week. Andy was there to greet us when we arrived, the car was ready and he told us to take it out and drive around town. We loved the car and when we got back to the dealership, negotiated a satisfactory price.
We went to lunch and when we returned, the car was ready to go and the paperwork took less than 30 minutes to complete. There was absolutely no pressure and was one of the best auto purchasing experiences we have ever had.
After arriving home and after a week of ownership, we noticed a few minor issues. We contacted Andy, and he and Mark were great about fixing the problems without any hassle.
They have a large inventory of very clean cars and we would not hesitate in buying another car from them.
I have never had a better experience at ANY car dealership (new, used, or otherwise). Mark is classy, friendly and wants more than anything for you to find a car that will make YOU happy. What this means is that he is not going to try to pressure you to buy a car outside of your budget, he is not going to try to tag on any up-sells, he will try to give you a deal that is fair and he is going to treat you like his guest. This kind of business mentality is extremely rare in any business but especially the car business. Mark had a few examples of the car that I wanted, let me test drive both with my wife alone so we could discuss in private (trust!), negotiated fairly on the price, offered me a great deal on my trade-in and took care of all the paperwork, financing etc.; everything took less than two hours and we only had to deal with one person start to happy finish. Mark is a gentleman through and through; take any opportunity to visit them and you will understand. Looking forward to doing business again when my wife is ready for her next car. Until then keep up the great work and thanks for the BMW 128i, it is fantastic vehicle!
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