all associates were very attentive to my presence on a busy day. they are professional under duress,[the place was packed] spent some time, met new people, and drove out with a 2014 outlander, discovered on there web site Brian Sten led me through the process like i'm family as did Tracy Goodwin, thanks guy's ! ps thanks to the boss for the new cap.
Awesome staff! I can't say enough about how they blessed me with a new car. They went far beyond what any other dealership would. There customer service is through the roof. They worked with me until I could get the best deal. So thankful!!
Basically made a deal over the phone, even my trade which needed a major repair. He encouraged me not to have the repair done and gave me the most of any other dealers for my trade! When i got there, over 90 miles away, there was no surprises! He knew where I needed to be with my payment and that is the payment that I received. Very friendly staff. The car was even better than I expected! This is a dealer that is truly there for the customer. If you are looking for a vehicle, give them a try!!
After visiting a few dealers and test driving some cars, we settled in at #1 Cochran Kia of Robinson which made us feel at home. From the very beginning, Ron Gardner and his associate Patti made us feel at home. Their knowledge of the vehicles was impressive. Both went out of their way to work with us on getting a car that met out needs and stay within our budget. Ron was very clear in presenting all available incentives that were being offered and even went a step beyond in getting us the price we were willing to pay. We ended up leasing a Cadenza that is just beautiful in all aspects from styling to performance and loaded options. This car buying experience was the best I've had in many years. A special thanks to Ron and Patti for making this happen. I would definitely recommend #1 Cochran Kia of Robinson and especially Ron Gardner and Patti.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I bought my x6 here. I'm from texas and I couldn't find any better deal nationwide. Everything went great!! The x6 arrived here in 2 days to texas ..plus they gave me a really good interest rate. I loooveeee my new x6. Stephen help me in all the process and he answered all my questions.. they also got me my Texas plates!!! Work with Stephen and buy your Bmw here! You won't regret it!! :)))
I was buying an older used car. Stephen Patrick was excellent as was the entire team. They addressed all questions, worked out a great price, and completed paperwork in a timely and professional manner.
I brought my 2003 BMW to P&W for its State Inspection and was very happy with the service I received. Rich McCoy was friendly and helpful, explaining very thoroughly what needed to be done. I would happily recommend P&W.
Bought a 128i certified on internet. Car is great and Broderick and others at dealership were extremely helpful and professional. They also gave me a great price. I will be looking to P & W for my next car if I get a BMW.
If zero stars was an option, that would better describe the service provided by this dealership. Not only did they make me an appointment for body work with a loaner vehicle and then tell me that I couldn't keep the loaner vehicle during the body service (because their body shop is in Cranberry....not sure what that has to do with anything) but also said they wouldn't be able to do the body work until the following week. To make everything even worse, when I took my car elsewhere for an estimate, I was told that the previous repair done by the dealership was terrible and would require more work and money to repair in order to fix the shoddy job. I bought a luxury car for a reason.....the first benefit if owning an Infiniti on the Infiniti USA website is service and courtesy vehicles.....neither of which this dealership provides. I will go out of my way in the future to never give business to any Cochran dealership and let everyone I know to do the same. The dealership has contacted me and is trying to make this right and being very accommodating. More to come.....
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