Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
Love my 440i
by Bob M. from North Granby, CT
September 25, 2018
This is my 16th BMW since 1976 and I have never been disappointed. It's the perfect car for me, as I enjoy the performance, the style, the handling and the economy. I'm very pleased with 28+ MPG overall economy in any car that is capable of this type of performance. I cannot imagine that my next car won't be another BMW.
Suvin was exceptional. He was knowledgable and able to answer all of my questions. I was not pressured to purchase and I bought my car here as a result. Highly recommend asking for Suvin.
It's been a great car
by Brandon from Ontario
January 10, 2019
It's a great car but you have to make sure the maintenance is done. That's why I purchased the maintenance program. You cant beat 2k for 3 years worth of maintenance. BMW has the game rigged with that deal. Then Anthony zabala over at BMW of Ontario makes the whole process so much better.
Maria provides exceptional customer service. She would hear your needs and try to work with you accordingly and would provide support above and beyond to cater your needs. She would not pressure you to buy and she is very transparent with all the information which is very important. Maria is very welcoming and provides exceptional customer service that anyone would expect from top dealerships. I would highly recommend Maria as a go to person to anyone who is considering any vehicle at BMW of Rockville. I agree with all the other reviews and positive experience with Maria. Thanks much Maria - way to go!
by Sailing fool from Grapevine tx
January 4, 2019
Performance is exceptional. Find myself smiling ALOT! Plenty of room for me and my gear. Different driving modes accommodate different driving mood and conditions. Might have to get the wife one!
Very happy with my new car. Maria sized my needs and style up and steered me to the perfect vehicle. Car deals are always complicated. This was no different but big smile driving my X3 home!
Worst car I've ever driven!!
by DaraDC from Vienna, VA
November 17, 2018
Getting this car back in jun of 2016 as a brand new lease from BMW of Fairfax, I've been in the service department almost every 2 weeks. I had an accident due to a brake failure, the A/C broke down after 3 weeks of picking up the car, and so far the dealership has changed 4 set of the whole brake system. NOT A RELIABLE CAR AT ALL. Looks are good, Quality is HORRIBLE?!
This lady impressed me a lot I???m looking for a way to still her from BMW. She is a top customer service dealer agent, I have not seen any one like her! Detailed, exceptional, goes beyond what is expected, far into making sure the customer is happy. She is game to be a top executive at BMW. Maria you are very appreciated!!! Happy Customer-Isaac.
by JJ from Richmond
October 31, 2018
Enjoyable to drive, nice ride, great technology, BMW X3 x drive, will review after a few thousand miles, nice sound system, Great size and functionality
The entire team made it more than worth my while to trek from NOVA to get the car I wanted. Ask for Armand as he was great to work with and did not not try to “sell me”. The rest of the team was very accommodating and kept the haggling and upsell to a minimum. Worth the trip from NOVA!
Most Enjoyable Car We've Every Owned
by GTO Johnny from Nokomis, FL
December 9, 2018
Have the "M" package which adds quickness that compares with my Corvette. All wheel drive is fantastic; car is over engineered and fabulous. Made in America and we should be very proud!
The Best Car buying experience I have ever had, I mean it.
by dubey1 from DealerRater.com
November 10, 2018
I walked in with my older parents. We needed to buy a new car for my Mother and she wasn't quite sure exactly what she wanted. Kevin Soltwedel (our appointed Salesperson) jumped in and had the exact information we needed in order to make the right decision for US, not for VOB's bottom line. He listened to our needs and most important, respected our pricing range. We spent most of our time at the dealership cutting it up with Kevin as the paperwork was being generated. The whole process was painless, and honestly, that began and ended with Kevin's efforts. The final result was watching Kevin teach my parents how to connect their phone to the brand new 4 series!
Best bang for buck
by Kia K. from Sterling, VA
December 29, 2018
I purchased a fully loaded 4 series and I couldn’t be happier. The driving is smooth, engine is not noisy and it meets and exceeds my expectations.
Just completed our 12th purchase of a pre-owned BMW and the experience could not have been better. Kevin Soltwedel our sales associate did not rush us and helped us consider many different options as we were not set on a particular model or year. Kevin and the team at BMW of Rockville partnered with us to make the best choice for our family and we were very pleased with the process and final results. We are looking forward to a long relationship with Kevin and BMW of Rockville.
Annoying Engine Whine
by k_ahad from Surrey
February 13, 2018
I received my New BMW X5M on 8th Jan and within the first 2 weeks I noted that a constant annoying sound comes from the front Dashboard. I hear this noise even when the car is stopped at signals and engine not running. Typically this sound disappears at speed above 30 mph. Maybe the noise is overtaken by the outside noise and you don't notice it. If I drive the car in City i get headache and also tend to loose concentration as I am unable to take my mind away from this noise.
I contacted the dealer and dropped the car for check up at Cooper Croydon UK. They have comeback to me with a reply that this is Characteristic of the car as they replaced some parts and the noise still exists and they have compared with another X5M and that car also has the same noise.
I spoke to BMW UK and they call it as Characteristic of the car but also claim that engineers are working to find a solution for this but at the moment there is no solution. They also mentioned that only some of the X5M have this problem and they are sorry that my car has this issue but they are unable to help.
I haven't picked up the car from the dealer yet and have communicated to BMW FS that I am rejecting the car as BMW hasn't taken a responsibility that they would fix this problem. They are expecting me to continue driving the car as they don't have a solution for this issue.
Going crazy with the purchase of this dream car :(
Best car buying experience we've ever had! Suvin is an outstanding client advisor. Went above and beyond and explained everything very clearly. He is very supportive of military members and was able to work with us and get us an excellent rate to ensure we were comfortable. He is truly a professional and we would recommend working with him to any military folks out there. Also we would like to recognize Ameen, the person we were able to test drive with. He was very knowledgable and accommodating. We were able to walk away with the car of dreams at a reasonable price! Thank you Suvin!
by 340dude from Chicago
July 20, 2018
Awesome car. Had it for two year and love it. Never had any issues either. Just great car to have. I am looking forward to driving longer for many years
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
Most beautiful car I ever owned
by BMW4Me from Farmington, MN
November 26, 2018
Nice looking car with lots of legroom and very comfortable seats. I love that the carbon black appears b lack from a distance but is actually a very dark blue close up. Love the ride overall.
I had a great experience at BMW of Alexandria; i was referred by another prior customer to Osman Aberra after totaling my car - right after getting out of the hospital. I didn't even know i wanted a BMW but the customer serviceattention to my need and concern was stellar. They were mindful of my wallet, and helped ensure i wasnt making an impulsive purchase--but took the time to educate me on the merits of the cars without rushing me or making me feel pushed. Several emails, even more text messages and 2 test drives later....i took my new X2 home. Everyone there was awesome-polite, helpful, courteous and professional
The ultimate driving machine
by Iceberg from Fort Lauderdale Fl
July 11, 2018
Great features. Extremely comfortable ride and not rough like other BMW. Completely luxurious. The best car I’ve driven so far from the BMW family and absolutely loving it.
We are bought a bmvx4 last weekend! Our salesman advisor NABIL helped us a lot ! We never forget you NABIL! And dealership they are friendly and good people All i can say if you need to car just go there and ask them what you want! They take care of you well!
Sporty & luxurious
by JeffSMU01 from Dallas, TX
December 18, 2018
This car is fun to drive and has a lot of technology and useful gadgets that make driving the car fun. It also has a great luxurious feel.
Great place to service your car! I was greeted immediately when I pulled into the service area, the Service Advisors were very knowledgable and courteous. Thanks to Manager Farhan mirza for getting the car serviced quickly.
The waiting room was very comfortable with complimentary WIFI and good coffee. The checkout was seamless too, helped me take care of the payment quickly and I was on my way. Good Job to certified select motors.. All the staff were very friendly!
This is one of the best experience I had at a dealership. Would definitely come back!
Excellent comfort power and performance. I feel safe and worry free driving this vehicle. The certified warranty is definitely the way to go when purchasing a used vehicle it gives
You peace of mind
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