I emailed them on a car to look at. They called to explain the car isn't available as major problems and going to auction. Then he offered other vehicles trying to help me find a used car I may be interested in. At the time, they didn't have a car; but so appreciated how they reached out to me.
Our dogs go everywhere with us and we are an active family. We knew we were going to need a bigger vehicle. We did our research on what we wanted and because of other friends giving positive reviews we went to Mighty. We found a vehicle that was everything we needed and they worked with us to make sure we get a price we could afford and found us a really good and affordable extended warranty. I am pleased because it wasn’t a pushy experience and they truly cared about what we had to say. After having the van a few weeks there were a few things that needed to be taken care of macanically that came up (no fault of the dealership) and they took care of it in a timely manner. They went above and beyond with customer service and overall experience. I would certainly go back and purchase another vehicle from them when the time comes and would recommend them to anyone that asked. Shout out to Cody for being awesome!
I was trying to decide between the Jeep and Equinox. Dylan followed up several times to see if he could help. He was not pushy, just made himself available and willing to help. He went the extra mile to ask some important questions. While the other sales people would day, this is what we have, Dylan listened and even read between the lines and found the car that could entice me make a choice. He succeeded. I must say Dylan made a huge difference not only in my decision, but he has a definite impact on what I tell people about the Kolosso dealership.
A big thank you to Tom Sawyer, Jack Willert and Ari Thomas for making the purchase process of our 2015 QX60 enjoyable and stress-free! The entire team was honest, friendly and extremely helpful along the way. Ari did a thorough job of going through the vehicle to ensure we understood how everything worked. The whole process from stepping into the showroom to driving out was a pleasant experience. I highly recommend Bergstrom to purchase your next vehicle!
Both Jeremy and Scott take such good care of me and my car. I live in Milwaukee and drive over 100 miles just to have my car serviced by Scott. I feel they make suggestions to ensure my safety in my car not trying to upsell me optional service.
Brought in my Lexus RX350 Sport for 10k maintenance. This is my first Lexus so this visit was my 2nd service experience at Bergstrom Lexus. I got the car in late May 2016. Stuart was the service representative. Just like last time, the professionalism of the staff and operation was impressive. Since I'm still acclimating to the new car, I came with a list of questions on features. Not only did Stu answer them with ease, he went out of his way to share additional insight to help me understand/enjoy my new vehicle even better. It was refreshing to see an employee so engaged, happy to do was he does for a living, and truly have a care for the customer's satisfaction level. Being a business executive myself, I really appreciate the culture they have created at their dealership. Well done!
I am a very fussy individual!
With that said I have searched many places for a new used vehicle. I have not seen another dealership with the attention to detail and quality of the vehicles on the lot. Very impressive! To top it off all sales personnel I dealt with were kind, courteous and amazing. I even peaked into their detail area and employees seemed to be enjoying themselves yet paying attention to detailing the vehicles. Anybody wanting a used vehicle definitely need to stop in and see what is available!
Jason Inda was extremely helpful in buying a used car, took the time to showed me how to use all the features. Also followed up to see if everything was ok. So I would highly recommend seeing him for buying a car.
The only complaint was the buying process took along time.
I spent several months looking for a diesel pickup. Ive compared prices from dealers all over the state. I can confidently say that my dollar went further at Summit than it would have gone at any other dealer. The prices on their inventory are very very fair.
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