Israel was a great salesman. He answered all our questions and showed us all the Toyota Rav4???s on the car lot. He explained all the different models and their features. Very nice and no pressure to choose a specific model. Michael was our finance person and he was super friendly and made us feel very comfortable. We went through all the paperwork in minimal time. I would highly recommend Dolan Toyota to anyone shopping for a new car. This dealership is definitely A+++ and the whole car buying process was amazing. Judith Stephenson
by BusyWoman,Reno & Incline Village, NV from DealerRater.com
November 8, 2018
Professional, quality, courteous are among the words to describe the service at Dolan Lexus, Reno. Frank Casey has been my service guy since he started with Lexus for many years. I can always count on him anytime I have a question and when I need something done immediately. The extra touch means a lot to a senior.
Great place to get the car u want. No hassle sale. I saw a few cars I was intersted in and they let me test drive them and take to my mechanic the one I wanted. Mechanic found a couple small problems and negotiated new price an then bought the car. Fair and easy!
My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission.
I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response.
I have been buying automobiles for going on 45 years and I can say without hesitation that my purchasing experience at Mercedes Benz of Reno has to be one of the most enjoyable I have encountered. The Floor Salesman, Scott, the Floor Manager, Ken and Finance Manager, Patty were extremely helpful, courteous and knowledgeable.
I was looking to replace my Saturn but had no idea what type of vehicle I wanted. I dread car lots, pushy sales staff and haggling on price. CarMax is different and a joy to work with. After checking out over a dozen different makes, models and features on their lot, I zeroed in on a 2015 Subaru CrossTrek. My brother checked the mechanics and after test driving we both felt this vehicle was a perfect fit for me. CarMax is unique. There is no pressure in purchasing. Rick Baker was excellent in answering our questions, helping with paperwork and providing me with 1.95% financing. Outstanding! I would definitely purchase another car here.
Not much to say accept excelent customer service . Answered all my questions without beating around the bush . Made going into a dealership to buy a car almost fun . They didnt have to work very hard though , the cars sell themselves
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