We took our 2015 Buick LaCrosse for Service (oil change) at Green in Jacksonville. Completed in less than an hour. They pointed out worn tread on the tires. We ordered new tires which arrived the next day. Schemed appointment for the following day. Again, they were very efficient.
Smoky Jennings in Palmyra has phenomenal customer service. I went in for an oil change and was told the 4th oil change was free. I was shocked but pleased and when they brought my car around it had just been washed. Wow-I was impressed with their customer service.
They continually exceed my expectations!!! Amazing employees and service!!!!
As a side note, the woman I met while waiting was from Godfrey which is approximately 50 minutes away and she ALWAYS comes to Smoky Jennings because of the great service!!!
We both appreciate great customer service and I know I'll will definitely buy my next vehicle there!!!
Bought this online last week and picked it up yesterday. Helen went out of her way to make sure I knew exactly what to expect. I was thrilled with the car, more that I expected can't say enough nice things about how I was treated and the outstanding customer service. This is exactly what you hope for always and they deliver!
Overall the time and patience was good, very helpful.
And my 2014 Chevy Equinox was clean, inside and out.
The staff will help with your acceptance, and approval if you need it.
I would go to them again in the near futre
I am in love with the car that I got! The dealers were very concerned with us and our well being and welcomed us. They were pushy but also worked with us. There was an add that stated Black Friday deals on ALL Honda’s and Chevy’s at Susan’s Automall. When we got their they said that ad was incorrect and it was only for Chevy’s, which is suspicious AND false advertisement.
Honda of Illinois made my buying a new car easy and I fell in love with it even more because of them! I went in unsure of what I wanted. The sales manager Mason walked around with me point out what cars he thinks I would like to what I told him I preferred. Then he had Don (a salesman) walk me around to them with keys to check them all out. I ended up choosing the 2015 Honda Civic it is beautiful well taken care of and totally worth the money! Honda worked me one of the best car deals ever! I really recommend Honda of Illinois, keep on rocking on guys!!
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