Overall my past experiences have been favorable. However, I recently took my Cadillac CTS in for an oil change and while driving to work two days later, I noticed smoke coming from my exhaust and pulled over only to find I had no oil registering on my dipstick. I had to have the car towed (my expense), back to the dealership, where they admitted that the oil filter was not sealed and caused the oil to leak out of my engine. I was informed it caused no damage to my engine (I hope that's the case). I take my vehicle to the dealership because I believe that is the best place to care for my Cadillac and I am willing to pay the extra dealership costs so these things don't happen, and my vehicle gets the best care suited to my Cadillac needs. I was a bit frustrated that the dealership did not ask to have my towing reimbursed, not to mention the $1000.00 that their mistake caused me to lose in business income from having to miss a day's work.
First off let me say I looove my 2018 Traverse I bought at Steves Chevrolet. I recently had my first service and the whole process was so easy and painless. The lady I spoke to when setting up an appointment was so pleasant and was able to get me right in. The service advisor (Frank I believe?) that helped me was such a genuinely nice person and got me out of there in under 45 min and they even did a multi point inspection for me :) I will definitely be back for all of my services!
THIS IS MY 5TH NEW TRUCK PURCHASE FROM TED & BILLY & JORDAN AT ALFRED MATHEWS IN MODESTO. I USE MY TRUCKS TO PULL A 30 FOOT HORSETRAILER, SO THIS TIME I PURCHASED A 2016 4X4 DENALI DIESEL DUALLY, AS USUAL THE STAFF TOOK EXTRA CARE AND TIME TO SHOW ME THE BENEFITS OF THIS AMAZING TRUCK. THIS DEALERSHIPS OWNER PAUL HAS DONE AN AMAZING JOB HIRING THE MOST KNOWLEDGABLE STAFF AND MAKING THE DEALERSHIP LOOK AMAZING AND COMFORTABLE. THE SERVICE DEPARTMENT JASON AND CREW ARE AWSOME AS WELL.. THANKYOU ALL VERY MUCH OWNER PROTINT WINDOWTINTING & MODESTO GLASS GLEN KEENOM
Felipe was great, I live about an hour and a half away from this dealer and found a car I was interested on Cars.com, I was able to have Felipe double check the car was the correct one and make sure there were no major body issues/interior problems which he did no problems, we also were able to agree on a price over the phone as well. I stated I wanted to have everything agreed upon before I take the 1.5 hour journey and waste my time and Felipe was very accommodating. When I got there, Felipe greeted me right away, showed me the car, I test drove it, and ultimately bought it :)! The car is a beauty and I love it! Highly recommend this dealership but mostly Felipe!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.