If you are in the market for a Subaru, by all means checkout West Herr. I believe this is now our fifth Subaru from their dealership and the experience seems to get better each and every time. Not only do we know we are getting a wonderful deal, but the people are fantastic to work with--never high pressure, always accommodating, and they treat you as if you are their only customer.
Great place to get your car serviced. They had my car fixed in a timely fashion plus the service manager and technician were extremely helpful and friendly. I highly recommend Basil Resale for any of your service needs.
a pleasure to deal with them----fair price, quick financing,carfax and service records included-no pressure,friendly atmosphere-warranty included in price, smooth transaction--recommend checking them first when shopping
I was not happy with my dealings with Paddock. I went in to look at a specific car, was contacted to verify that morning if I was still coming in, and when I got there was told the car was already sold. I should have been contacted regarding this!
I contacted WH regarding a used vehicle I saw on Cars.com. They followed up (several times) with calls and offered to bring the vehicle to dealership closer to me. I haven’t received confirmation of this but when I get it, I will be impressed and grateful regardless if I buy a vehicle from them! They are persistent but impressive.
Service is always completed with full explanations
by Paul from Lancaster from Lancaster, NY
December 2, 2017
Having been a long time customer to the Cappellino dealership I can highly recommend this dealership to anyone. The entire staff is attentive from sales, service and collision. The service representatives fully explain any repair and keep an up-to-date service record to insure any recalls are completed.
Disappointed in Service agent who denied me help or instruction on how to reinstall the bed cover on my GMC truck. He said there would be a $55 charge, despite the fact that I purchased the truck from the dealership and that I never received instruction on the cover.
This was 10 minute job to do myself, Unfriendly policy and implementation.
My Salesman Larry Young, was very good. He understood right away what I wanted for a trade in and what I wanted in a new vehicle.
The deal has gone smoothly so far, just waiting for my vehicle to come in.
Great staff! Was told about this dealership from a friend. They did everything they promised and more. Small dealership with big deals. Mike Evans helped me out. Good guy, down to earth and really made everything smooth. Go see him; hes great.
We don't consider any other dealerships when it's time for a new vehicle. We have been dealing with Basil for over 10 years now & always get excellent service from their staff. They are reliable & attentive to our needs.
Great expierecnce from the minute I drove on the lot until I drove off the lot with my new car. Salesman terrific, sales manager terrific even Mr Heinrich stopped by, everyone could not have been more polite and offered coffee, water even popcorn.
We went in there without planning, just trying to find a reliable car with reasonable price for my brother who came to the USA on a green card visa. My brother can???t get a loan because he has no credit history yet. The dealership were so helpful in finding him the car with the price range that he can afford. Thank you so much for your help guys.
Our salesperson, Sal, was informative, patient and very helpful. He helped us find a vehicle that fit our requirements for safe, reliable family transportation and was within our budget. We will definitely refer people to your dealership, and to Sal in particular.
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