My Husband and I couldn't be more pleased with the Outstanding customer service we received while working with Danny Groves . We are repeat customers at Rick Ball Auto Mall and we are very happy for everything Danny and his team have done for us. We will be back and will be letting our friends and family know where to go and be treated like a Star.
Danny Groves was fantastic, he showed us a used 2013 Ford Escape Titanium and we fell in love with it. He was very professional and explain everything on the Escape and even paired our phones. I highly recommend Danny and to Look at Rick Ball Auto Mall if your looking to purchase a nice vehicle.
Danny Groves was very helpful and answered all my question in a professional manner. Everyone @ Rick Ball Auto Mall treated me great. The dealership was very nice. I highly recommend them to anyone looking for a great deal. I will come back again.
A grateful customer Our salesman Bobby Hocks, was great to work with; at the time of our purchase we were in the final stages of buying a a new home; then suddenly lost a parent. Bobby was a blessing to us; he not only demonstrated great empathy for our ordeal, but went out of his way to work with our hectic schedule. Overall we had a great experience, and we love our new Super Duty truck with the twin turbo diesel; it's tough, is insanely powerful, yet rides like a luxury car. Thank you Bobby for helping us during a very stressful time.
Mike Pattrin and his team were great to work with - seamless transaction from another state, got the entire process completed and car shipped in a week (impressive given that they don't control the shipping component). Transparent in their deal, and worked with me to get the perfect car at the right price. Would definitely buy another car from them again.
Was looking for a Used Ford 150 Lariet with low miles. Dealership had a 2015 with 9,000+ miles on in the color we wanted. Jason helped work a deal we were comfortable with and made it happen. Would recommend this dealership to others.
Jon in finance was kind passionate and very helpful. Cotton knows exactly what I like and the amount of money I am always willing to spend. Cotton has me so pegged for a car he knows in detail what I have to have in a car and he always comes thru..I have been a faithful Joe Machens customer since I was 18.
I am very grateful for Michael Pattrin and his hard work in finding me the perfect vehicle for me. I recently was put in a difficult position without a vehicle for a few weeks, but Michael made it quick and easy with the entire process of finding and purchasing a BMW X5. I look forward to doing business again in the future!
Very helpful in facilitating a sale long distance!
by Teslahunter from DealerRater.com
December 1, 2018
We searched for a Model X online and found one at BMW of Columbia at a more than fair price! It was worth the 5 hour drive and Derek Estes sent more pictures and video to increase our comfort with making the sale essentially over the phone. He even drove it to the supercharger on the other end of town to ???fill ???er up??? before we left with it and he spent an hour on the phone with Tesla trying to get it out of the ???valet mode??? the previous owner had locked the car into. They gave us a very fair offer for our trade and truly did everything they could to make this a smooth process- in and out in less than an hour! Great service and great price!
by Paul & Joan Pointer from Marshall, Missouri
August 4, 2018
Rick Whitlock worked with us for 3 months and found us the perfect Mocha Equinox with beautiful black and tan leather seats! Thank you Rick for your hard work and we appreciate you so much. Rick is a pleasure to work with! We love our Chevy's!
I just had my first experience at Bob McCosh and I would go back in a heartbeat! Everyone was extremely friendly and welcoming. I worked specifically with Jason Lang who helped service my car. When the dealership didn't have the specific part to fix my car, he drove to another dealership (20 miles away) to get that part for my car. The excellent customer service stood out to me and I will definitely use them again!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
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