Starting with online search to quick response about questions, to e-mailing for more information, to visiting dealership 2 hours away and test driving, then purchasing a 2017 Ford Explorer, we were treated with decency and respect throughout. We would recommend this family owned dealership to anyone. Thanks again.
Mike Pattrin and his team were great to work with - seamless transaction from another state, got the entire process completed and car shipped in a week (impressive given that they don't control the shipping component). Transparent in their deal, and worked with me to get the perfect car at the right price. Would definitely buy another car from them again.
Great experience with Univ. Subaru! I bought a "Trade in" car through Cars.com and they bent over backwards to make sure I was happy. Even after we found a discrepincy between the original cars.com price and the dealership price, they honored the Original Cars.com price. They didn't make much money off my deal, but they still treated me like a high roller. I will DEFINATELY be working with them again. Great bunch of people, very low key and NOT pushy.
We have always been pleased with the service department's staff. Always polite, helpful and ready to go the extra mile.....especially Ben Grajeda (Service Advisor) on the last two trips to this dealership.
Sam helped us every step of the way in initial research, test driving, and purchasing process. Very straight forward and friendly, I can recommend dealing with Sam to anyone interested in purchasing a Volkswagen.
We bring our Rav4 to Machens for service and have never had any issues. The service department always does excellent work, with original Toyota parts I know we can trust. Terry Pruett is very pofessional, friendly and thorough. I heartily recommend these guys.
I contacted Joe Machens through Cars.com inquiring about a used vehicle. I told them I lived 2hrs away. They said they would work with me as much as possible. I had a trade in vehicle too. All they asked for were pictures of the car and the VIN and they gave me a trade-in offer. The deal was worked out to it's fullest extent. However, the timing wasn't good enough. I decided to wait a few months for taxes to come back. The amount of help they provided and the professionalism exuded has been the best I have seen in my life so far. I will return to this dealership when the time is right.
My engine light came on so I made an appointment. They fixed the problem in no time at all! It was all covered under warranty so I didn't have to pay anything. I got the best guy around to work with Shawn Williams!
We had our 2104 Jetta in for work due to misfiring and failure to drive at normal speed. This was covered with our extended warranty and the service advisor took care enof everything for us. They had it diagnosed and fixed within one day! Great experience and communication from the service advisor!
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