Great New Car Buying Experience
November 6, 2018
I have owned a variety of luxury cars and SUVs over the years, but have never bought a Mercedes-Benz. When I mentioned I was considering buying a new car (candidly, I had not even considered buying a Mercedes!) a fellow local attorney friend of mine, as well as another of my clients, each recommended that I visit MB of Fresno where they had purchased a Mercedes GLE 350 SUV and an E350 sedan. I was blown away from the moment I walked into the dealership. Every single person I met and dealt with at MB of Fresno involved in my new car buying experience, as well as the post-purchase customer service follow-up has been truly outstanding to work with. Everyone has treated me like royalty and made me feel special, even before I decided to buy a Mercedes. Everyone has been absolutely first class, from the Salespersons, mine was Dan Dupont (who was so patient with me over several weeks and answered my zillion questions and then helped me find the perfect GLE 350 SUV), to the Sales Manager, Adam Messick (a super nice guy who made me a great deal!), to the finance manager, Eric Souza, who patiently had to rewrite the entire contract first from a purchase, then to a lease, and then back to a purchase and never acted inconvenienced in having to redo all of the paperwork three times, to the friendly/efficient after-purchase customer service techs, Hayley Hauschel and Cecilia Nguyen (who each patiently instructed me, a techno dinosaur, on how to use the incredible number of technical/computer gadgets and features in my GLE, and even came to my house to help program the garage door openers on the car), to the service staff I have already encountered who handle my free weekly car wash and vehicle detailing that has kept my new baby spotless inside and out. Anybody can sell you a luxury car, but some dealers make you feel like they are doing you a favor, when they do so. But all of the Mercedes Benz of Fresno personnel, from top to bottom, put the customer first and want to make the entire car buying experience a real treat. I can wholeheartedly recommend MB of Fresno to anyone thinking of buying a luxury car. You won't regret it.