Although buying a new car is exciting, the actual purchase can be a long drawn out affair. The folks at Wells, especially our sales rep Mike Poole, helped to make the process as easy as possible. The customer service at that dealership is excellent and I highly recommend them.
I located a truck via the internet and called to inquire, the sales staff was very honest and helpful. They gave me confidence to drive over an hour and a half to see the truck. I left in a new-to-me quality vehicle with the confidence that I paid a fair price and will return to do business in the future. Thanks to Rachel and Mark for working with me and making it a pleasant experience.
My experience was as easy as 1-2-3 I'm very pleased and happy how much they helped me getting what I need and foremost had all my questions answer with no hesitation.
They were motivated to work hard searching what I came in to purchase.
I am a very happy client at Huston Cadillac Lake Wale Florida for being a Chicago resident.
I purchased a vehicle from their online sales specials. The salesman Mark called me and took all my information over the phone. I sent pics of my trade in and shortly afterwards we worked out a deal on the phone. when I arrived the vehicle was as nice as in the ad and was ready to go for me.. The finance dept had all the numbers ready for me all I had to do was decide on my loan terms. Have never bought an easier vehicle in all my purchases. Friendly staff clean place I will buy from again when the next time I need a vehicle.
Appointment was for 1:00 and we were told it would take an hour. The car was not ready for us until 2:45. Whoever changed the oil apparently splashed it as there was an oil puddle on our garage floor that we noticed a few days later when we moved the car out and left it on the driveway. Customer service representatives were courteous and helpful.
Our salesman, Joe Roberts, was very professional, informative & helpful in all respects. He was very polite, answered all our questions & took as much time as necessary to answer all our questions satisfactorily. You couldn't find a better sales person than Joe. We are looking forward to enjoying our new Cadillac & also plan on doing all our future business with the Allen Jay dealership & highly recommend their service.
It was a real pleasure to work with Jim Higgins and Eric Rice. Real professionals that knew their jobs and made buying a car, fare and easier for me then ever before. No hassle.
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