I am satisfied with West Herr for their prompt attention to my needs. I am a busy career person and don't like to waste time. They delivered cars the next day; I realized I preferred a different make/model following a test drive. They didn't complain so they delivered a different make/model the next day. After the test drive, I immediately purchased a brand-new car that matched my needs and drove home with this "dream" car that night. Within a few days, my goal was accomplished. The team was professional, honest and caring. I strongly recommend West Herr. I'm happy I made the right decision. Thank you!
Last week on my drive to work my wiper blades stopped working, I was fortunate in that I was not far from Ralph Honda when it occurred. I explained the situation to Service Advisor Steve Pecora, and as is always the case when I have dealt with him, he was very accommodating. Even though he was short of technicians that day, he said he would get someone to look at my vehicle. When he realized the shuttle driver was going to take a while, he found someone else to take me to my place of work, Steve communicated what needed to be repaired, and the part I need was ordered and the repair was complete. Steve also had the technician complete some recall work that was needed, This type of customer service is why I have only had service performed at Ralph since I have owned my 2011 Accord.
First time car buyer, and I don't think I could of had a better experience anywhere else. The staff were very friend, knew exactly what they were talking about, and exactly what I wanted. I would recommend this place to all friends and family that are looking for a cadellic!
You have always been excellent in your service and have not pressured me into any additional maintenance. You always listen to me and work to meet my needs. In a few word, you are a company I can trust. Rollo Back
Excellent service on my 2004 Envoy resulted in 12 years and 170000 miles of great driving. Steve Page has been my salesman for GM products since 1994 and has been a joy to work with. Looking forward to this new vehicle, as it incorporates all the features I was looking for (AWD, cloth seats, towing package, ease of entry and exit, cargo space for transporting material to my cabin in the woods)
Dan, Jeff, Tom and the entire sales and finance team are very friendly, down to earth people that treated me the way I treat people. They were upfront with everything they said and it is not your typical car salesman experience which is a breath of fresh air.
Dmitriy Akselrod is a consummate professional and my wife and I were extremely pleased by the way we were treated by throughout the process Dmitriy, as well as by John, who walked us through the complex process of signing the related documents. My wife will be the primary driver of our new Encore. She loves the car, and we couldn't be happier with our experience at Piehler Vision Buick. Great people, great customer service.
Great service and support from this dealership. Stan Sweet has been my contact in the service department for many years (going back to the Piehler Pontiac days). I trust his advice when it comes to servicing my car. Phil Pitts in sales was great to deal with. Not a high pressure approach. Very helpful in finding a new car that met my needs.
Thinking of buying new or used, this is the place to go! The website was easy to help me finally decide on 2017 used Tahoe. The entire process was seamless; sales, finance, and delivery! Short ride to a great location with some nice local restaurants to grab grub before heading home! BJGM Le Roy -- highly recommend.
I was shopping for a car and found that the price for the car had changed it was not the same price as I seen online.That was not cool.
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