I went to buy a car and came 2 different time and was not able to connect with a sales person. Met Roosevelt Townsend omg this young assistance in making the process smooth was awesome. I am happy to have went back to carmax and got the best deal and excellent customer service.
Excellent performance, value and handeling!
by Larry from Gresham
December 17, 2018
This car does meet all of my needs! It is an excellent performer and also handles exceptionally well. The driver and passenger comfort are both exceptional. It is an excellent road car that also works well in a crowded urban environment. All things considered, a far better value that any of the European or Asian competition.
This vehicle drove extremely well and was perfect it definitely made me very happy to take a chance to look at it and test drive it. I enjoyed the car buying process it was fast and simple to make a decision.
I brought my 2015 SRX into Penske as I normally do when I am about to leave town. In this case I was going to Las Vegas. I made my appointment on line which is very user friendly. Upon arrival I was greeted by my advisor. He described the items that would have to.be completed and the amount of time it would take to have my SRX in tip top shape before driving thru 100 degree weather on my way to Vegas. He had the maintenance items completed on time and I was on my way.
My 7th Cadillac
by 2250 from Tampa, FL
December 4, 2018
As the 7th Cadillac I’ve purchased in the last 13 years I feel like I’m a pretty good judge of their cars. Of the seven five were CTS’s, one ATS and an XT5. I have owned a CTS of each generation and the 2019 is the most comfortable although thigh support continues to be a concern not addressed. Options are what you would expect for a car of this stature. The Germans have nothing on this domestic. After all how many BMWs have a power cup holder cover.
I’m looking forward to years of joy with this car.
I enjoyed Fred working with me during my visit. He is an asset to your organization.
by wlminix from Grand Prairie, TX
January 1, 2019
I love it. I would purchase another CTS! I purchased my current CTS
brand new! Both city and highway driving is excellent! The seats are very comfortable. Road noise is at a minimum. Place the Cadillac CTS on your short list!
it turns out that they didnt have the car that was posted on cars.com. that seems to be a trend to keep a breadth of car types even if the car is gone because it gets people to dealership? dont know for sure
Cadillac CTS 4
by Cadillaclover from Abilene, KS
January 3, 2019
I love this car! It is stylish, has great performance and drives so smooth! We recently took a long road-trip and had no issues with staying comfortable. Since this car is AWD, the gas mileage isn't the absolute best in the city, but it does well for the highway. The interior is nicely designed and I love the heated leather seats!
I reached out after hearing the commercials, asked the right questions, went in with copies of all the required documents and or had them scanned in my drive to email, went in, picked a car and was out within a hour and a half. Carlos the sales guys, he was great. The internet guy, delayed in responding for a day or two, Carlos made up for that. Ricky was great and had us in and out. Left with a practically new car. No complaints here. No central AC with is probably why things were rushed and Mike doesn't have great customer service skills...but again, over good experience.
the 2010 CTS is all you need in a car
by KennyM from South Carolina
October 24, 2018
This is the perfect car for anyone,single married or a family. I bought mines used with 95000 miles on it and I only drive it on trips. I have a 114000 miles on it now and the 19000 miles I put on it is all highway miles and I haven’t had a problem with it yet. I went to a local car dealership to trade mines in on a truck that I liked and they told me that they don’t take CTS or no Cadillac with a norstar moter because at some point they leaks oil. I took mines to Arkansas and let my personal auto person check it out and he also said they are known for leaking oil. From my personal experience all that I’ve seen in the past have leaked oil but I have had no problem with the one that I have and it has a 114000 miles on it.
I went into the dealership with a specific car in mind & a very small budget. Once there I was greated & a team was formed.. Met my salesman Raphael, A very humble genuine man which I highly recommend too anyone looking for a compassionate, honest business transaction, he was eager to please but not pushy. I wanted champagne service on a beer budget.. Lol
I wanted a fully loaded 4 door chevy with all the bells & Whistles.. Only one in inventory & Of course out of my budget, I was disappointed at that point & wanted too leave..
In walks Mr. Alex the General Manager
Alex the gentleman.. So easy going, laid back, knows the business type dude, no haggling just trying to satisfy. He was there to make sure that a deal was worked to make me beyond happy, he assured me that I wouldn't leave without the car that I WANTED & that's just what happened! He definitely made me feel like he was looking out for me & not just treating this as another car business deal; that it was! He made a friend in me & I already started referring.
The scary part.. As so I thought! Financing
I met Ty the finance guy. A man that was totally knowledgeable about the business along with positive feedback I received knowledge and wisdom from this man in a short amount of time very grateful for your help negotiating for that great deal & making sure my pockets would not be tight in making this deal.
Overall just an awesome experience. I have purchased numerous amounts of vehicles during my time & this was a great car buying experience especially for those who are first timers.. you don't feel taken advantage of or pushed in a deal that you cannot afford go check them out you won't be disappointed! Special mention to Alex for keeping your word & professionalism Thanks again fellas
Worst car ever test drove
by DJG from Hermitage PA
November 15, 2018
Cadillac is suppose too be cream of the crop worst car ever tried out horrible gas millage 13 miles too the gallon city 15 highway horrible and terrible time with the handle push button get u stuck in car
I am very happy with my experience at Elegant. I found my Honda in cars.com, called them, made an appointment, I tested drive, liked it, made a GOOD deal and was out of there in less then 2 hours. Quick and easy... car is running great and my monthly payments are were I need them to be. great dealer to do business with.
by Richard W. from State College,PA
December 10, 2018
Economic, sharp looking, comfortable, smooth, inexpensive, real good family car.Good performance, very quiet interior. it is the most inexpensive car according that much accessories if you buy used one.
and still Cadillac
I strongly recommend this auto dealership! The staff were absolutely amazing, they were always ready to help and attentive as well. I came to Hawthorne Auto Square together with my husband for our first car purchase and we really love how they provided us the customer service we needed. Their price were cheaper that most dealers I ever been to and the salesman weren't pushy at all. I'm very satisfied with the car we purchased and we really love it! After I decided on a car, the process was absolutely easy and quick. Thank you so much Hawthorne Auto Square!
Smoothest ride I've ever had!!!
by Pearlywhites from Youngstown, OH
November 30, 2018
The Cadillac CTS is my dream car, and I even got to have it in white diamond! It has such a classy look on the outside, and has all of the amenities on the inside. I especially love the heated seats, and the quickness with which they heat up! I'm 5'10" and I have plenty of leg room, and I don't feel cramped. I feel safe driving this car, and when accelerating, the car has no problem making the transitions. It's a great car that I hope to have for a while!
Pete and his team gave me the VIP treatment from the moment I stepped in his dealership. It was a very seamless transaction and I left very happy with my new Mercedes Benz. I didn’t have to haggle for a great deal because he already figure this out for me. I was really impressed with Pete’s professionalism and his outlook towards customer service. He made sure I will drive off with the car that I really wanted, which I happily did! I would not hesitate to buy another car from this dealer in the future. Thanks to Pete and his team!
Fun to drive
by Kjgrtio from Wi
December 4, 2018
This was a fun car to drive but I had alot of problems would not by another one but maybe I just had bad luck.
Saw the car on the website. Transferred from another Carmax location without any hassle. Process at the dealership was professional.
by CTS_3.6 from Minneapolis
December 29, 2018
I switched from a 2009 CTS 3.6L AWD to the 2015 CTS 3.6L AWD and I have been blown away. Love the car. The biggest hurdle was the infotainment center change. Get used to using the "Home" button and your life will be much easier in this vehicle. Also, if you have self leveling headlights, wait for the car to adjust before hopping in and taking off. Sounds simple enough, but if it's your first time driving her, you'll get thrown off. Beautiful car, amazing responsiveness, and a complete stunner overall. 10/10.
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