Highly recommend Barbara. She is the internet sales person and this is the second car I have bought through her at Arrowhead Cadillac. She makes it easy.
Terrible transmission and engine problems
by Jeff Irwin from LA, CA
July 23, 2018
I think if don't get a lemon, this vehicle is amazing. I bought a lemon. Cadillac is offering a vehicle swap but asking for usage fees that add up to around $950 per month and ive only had this vehicle for 6 months. When test driving, look for a bad shift between 1st and 2nd gear, this is the tell all for a lemon. Engine stalls for no reason multiple times, very unsafe. They do not back their brand and want to be paid, once for the lemon and again for the replacement vehicle. they do NOT stand behind their brand at all, very disappointed. This is my 8th GM vehicle and my last GM vehicle after seeing how Cadillac handled the collateral swap
My wife and I hadn't purchased a vehicle in 20 years, we were due for an upgrade from our 97 4Runner. After extensive research, we decided on a Macan S. We reached out to multiple dealerships via email, Adam from Porsche of Chandler was the first to reply and the most helpful. Subsequently he was always prompt and informative in communicating. Our initial plan of building out a new Macan S didn't work since 2019s weren't yet available and the 2018 run was done. We then changed gears and test drove a used, CPO 2018 GTS in the sapphire blue we were interested in. We fell in love and Adam made the buying experience as minimally painful as possible. Adam was professional, knowledgeable and non-pressured. Helps when what you're selling is such a high quality product. We appreciated Adam and Ginger staying late on Friday night to help finalize the purchase (with no pushy upselling). When the car was ready (after window tinting and detailing), Adam delivered it to our house in North Scottsdale (40 minutes away), in time for us to take it up to Sedona for Thanksgiving. That confirmed their commitment to high end customer service. And our new blue stallion is fantastic! Few things in life live up to the expectations, our Macan GTS exceeded them.
Awesome hands down
by Escalade tp from Rochester ny
January 13, 2019
All 8 Escalades I had were awesome I’ve owned other brands from Bently Benz Jeep still
Love my caddies the most listen people all cars companies have service bays less issues with my Escalades rock on
I purposely avoid dealerships due to all the hassles, but my experience at Earnhardt Cadillac Chandler was amazing. I saw a vehicle online and made some tentative contact, not expecting much as I had not bought from a dealer in over 25 years. Everything worked out in the process and I have my new-to-me vehicle which was awesome. The team, Peter, Andy, Luke, had everything ready for me so when I drove in from Tucson, all I had to do was inspect, drive, sign and head home in about 30 minutes. Awesome experience.
by Capitalist from San Francisco
December 18, 2018
Not a lot of leg room in second and third rows; needs hi-test gasoline; was told this as I was handed the keys; was shocked because my other Escalade did not require hi-test; the rear door does not open or close properly; thought I was buying a demo car; after purchase it was called a used car, which means you do not get full five-year warranties; pretty shoddy presentation
Josh was an excellent listener and very patient during our car shopping experience. He instilled confidence and trust in Classic and gave a sense of relief to dealing with the final decision to buy a car. I’m appreciative of the care and details of everyone we encountered! Thank you!
Great ride! Drives like a dream!
by DRizzle79 from Baxter, MN
November 21, 2018
I love Cadillacs.. This is my second Escalade and they are great reliable vehicles. All the bells n whistles with safety and convenience features you could want!!
Great customer experience....took Mercedes in trade and worked closely and professionally until we agreed on the purchase....car buying the way it should be; a true 2 way partnership!!
Best Car I Ever Owned
by Danial from Ashburn, VA
December 20, 2018
This 2012 Cadillac Escalade Premium 4x4 is a must drive. If you don't own one you really should. I love the power of this Escalade and I love the feel of driving it. Handles very well on highway and turning ration is good.
Came to test drive a Regal Tour X as it appeared that such a vehicle was most likely to meet our current wants and needs. Christian was most helpful and the test drive went well. Decided to wait for a vehicle (already on order) which seemed more likely to match our preferences. Informed promptly when it arrived, drove it an completed the purchase with dispatch, thanks to Christian and Jon.
very comfortable and dependable suv.
by vernag from olathe, ks
August 5, 2018
it is very good vehicle. some of the operations of the many settings are too complex and hard to understand. the settings are difficult but great once you get the hang of it.
Excellent buying experience with Christian and Darryl. I have purchased a previous vehicle with Darryl elsewhere and value the experience and no messing around buying experience. Service with snell is great
by brakeman from Simi Valley
January 13, 2019
The Escalade was one of the best cars I owned. Just had to finally move on when the new house garage did not like the size. Retirement living has its shortcomings.
I recently wrote about how they are liars and steal money... I wanted to give an update since they contacted us about my previous review..
They looked at our car again, and did find the nails. They kindly replaced the tires.
Very comfortable and stylish has alot of safety fe
by Roy from Lake Charles Louisiana
December 5, 2018
This car as far as safety and comfort and looks is the best vehicle i have own and i have had alot of brand new suv and truck
I have purchased many cars over the years and this was the best the best experience that I have had. My wife and I negotiated a purchase of a 2018 GLC 300 SUV this summer. We were pretty close on the deal but my wife and I at the last minute decided to hold off until the end of the year. The dealership was very understanding and did not try to pressure us. We came back and expressed an interest in the same deal just before thanksgiving. The sales person said he was having trouble finding a similar 2018 car but found a 2019 car with the same numbers . He made a proposal by email and I countered with a slightly better trade in number on my old car and we had e a deal without my even having to come into the dealership. My wife and I came to the dealership on Black Friday and we closed the deal including all paperwork in less than 3 hours. The closer was very organized and the extra options were clearly presented by him. The dealer Harry Sugerman was very profesiomal and patient with all my wife's questions about the operating features of the car. The building includIng the service area is immaculate and very well organized. We brought the car in to the dealership few days later to have the car paint coated and that went very smoothly. The best thing is that we love our car. I had bought an mercedes ML series SUV years ago and was not that happy with the car. This 2019 SUV is a major improvement. We have owned AUDI Q5s the last 8 years and this GLC is a big step up for us n safely, styling and handling. Looks to me like mercedes has made a clesr concerted effort to jump to the top of the heap in th luxury car market. Mercedes benz Bonita is a great new addition to the Naples car market. Looks like we have found a new home.
We absolutely love it!
by Brian from Temple Terrace
January 4, 2019
This is the nicest car we have ever owned. We traded in a Yukon Denali and thought this would be the same but a little nicer and it is completely different. The touched of class inside and outside of the car make it a beautiful car we enjoy driving.
Wonderful dealership, with warm, friendly staff that display perfect focus on customer service.
2016 CADILLAC ESCALADE PLATINUM
by ROLAND from ARVADA CO.
December 9, 2018
HEATED SEATS ARE A JOKE DON'T EVEN GET LUKE WARM, DEALER SAYS THAT'S JUST THE WAY THEY ARE, FOR $100K THEY SHOULD WORK. I WENT ON INTERNET EVERYONE HAS THE SAME PROBLEM SINCE 2015 WHEN SOME DUMB xxx ENGINEER DECIDED TO CHANGE TEMPERATURE CONTROL, IT'S BEEN THE SAME FOR ALL THE YEARS EVEN THE 2019'S, WHY HASN'T THIS BEEN FIXED?
Was looking at a used 14 Tahoe that was just Traded in. Was in Contact with Charlie . He was very helpful in returning emails . Though the price was Right and Tahoe was in Excellent Condition . I owed to much on my current Tahoe so the numbers didn't work for me. I would highly recommend this dealership and Charlie .
by psw9201 from Aiken SC
October 29, 2018
We purchased this vehicle the first of October from Master Cadillac in Aiken, SC. Adam Rodriguez was a salesperson. It was such a wonderful car buying experience. The Escalade drives like a dream. I would HIGHLY recommend the 2015 Escalade and would HIGHLY recommend Master Cadillac and Adam!
Being in the hospitality business myself, I am driven by a level of service that creates both a memory and experience. Mercedes Benz of Huntington did not disappoint. Anthony Mastroianna was the sales associate that assisted me from start to finish. His approach was warm and welcoming and at no time during the process did I feel pressured.
Most comfortable big SUV I ever drove
August 13, 2018
It is a good luxury SUV, very comfortable, especially for family. Nice design interior and outside. The only thing I don't like is that it uses a lot of oil
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