I came in with a 2013 Cadillac ATS for trade. Scott helped me find just the right vehicle at the right price point. Thank you so much, Scott!
Best Car I've Ever Owned
by Douglas from Sterling
November 15, 2018
Extremely comfortable car for the long road trips and tough local commutes. Heated seats and steering wheel, along with remote start, make the cold winter morning commutes more bearable. Strong engine definitely a plus with the crazy driving conditions in the DC area.
Everyone was very friendly and helpful from the 1st phone call to my departure with my new vehicle. Louie was knowledgeable, professional and courteous. He was a pleasure to work with. Luke in finance explained everything I needed to know. Once again totally professional. I would recommend Motorwerks to everyone.
Great ride. Surefooted in all weather SRX4
by RSA from Lake County IL
November 29, 2018
Compared the disaster BMW X5 4.0e that I own the Cadillac SRX was a standout winner in any comparison. Gas mileage was OK. Onstar is peace of mind at cheap price and unlike the BMW app, the Cadillac iPhone app works every time to lock/unlock or pre-heat/cool the car. I will NEVER make the mistake of choosing a BMW crossover over a Cadillac again.
Wickstrom Ford is a great place to buy a vehicle from. Kelsey was very helpful and knowledgeable. I would definitely recommend buying a vehicle from Wickstrom Ford.
Most Luxurious Vehicle
by Scott B from Fraser, MI
January 3, 2019
My newly purchased 2014 SRX is the most luxurious vehicle that I've ever drove and owned. It far exceeded my expectations, even after researching other luxury crossovers and reading reviews on the SRX. Makes being stuck in traffic so much less stressful; at times, even pleasurable. Rides and handles like a dream too. Nothing but an exceptional vehicle with high praises in performance, looks, and comfort.
Highly recommend Lexus in Schaumburg for service and all else. Very polite and accommodating. My 2013 RX 350 needed a new battery. I appreciate the prompt & polite service I received
Center CUE system doesn't work
by Michael D. from Fort Mill SC,
January 8, 2019
My ex-wife and I own one as well as another person I met at a gas station while pumping gas asked me if my CUE system worked. All three of us have the same problem. This model should be recalled as I understand that the mechanic at a Cadillac dealer said that is a real problem that costs $1200.00 to repair. How long will Cadillac allow this defect to go on without fixing it. I go out of my way when asked by people that I meet how I like the car. I have taken it to a local Cadillac dealer and they as well says that it is a major problem. Cadillac has an undercurrent of very unhappy car owners sharing their opinion of the problem with all interested party"s. Not good publicity.
Luciano is a person very dedicated to his work, is attentive, listens to your needs, answers all your questions, gives you options, the most important thing for him is that you leave happy with what you buy.
High end look and feel at a mid range price.
by TennesseeDave from Nashville, TN
December 17, 2018
This car is an excellent value as a used vehicle. It has the high-end look, feel and features you'd expect from a Cadillac, but is very moderately priced as a used vehicle. Mine has almost 100,000 miles on it and looks, feels and functions like a brand new car.
The salesman Ken made the process effortless. He gave a superb presentation and cost analysis of other vehicles we were initially considering. Highly recommend Ken.
This car is not reliable.
by Lovey from Greensboro, Maryland
December 22, 2018
I love the style of this car. The exterior is excellent and does not show its age. However, I have had severe issues with this car. Last year my husband spent over $3,200 in repairs on this car. Ridiculous! I’m retired. Now I have a headlight out and the dealership is estimating the cost to be $1,700. My husband had a 2000 Cadillac truck that he kept for 16 years and it was an excellent vehicle with low maintenance and cost at a minimum. No more cadillacs for me.
I Was there probably for 3 hours and left with a brand new car at a great price without having to haggle like at other dealerships
Beautiful luxury crossover.
by Supergman19 from Dallas, Pa
July 6, 2018
This car has been fantastic. Beautiful inside and out. But as they say, all good things must come to an end. With a growing family we needed a larger car. She asked for something with 3rd seating. Well, happy wife happy life right?
I have purchased many luxury cars over the years. This was my first experiemce with the Napleton group. Rachel Mason was professional , responsive and friendly at all times. Her follow up was also top notch. Could not be happier with the experience. Overall, 10/10. Your business manager was also fantastic, informatve and friendly.
Really satisfied with this car, love driving it!
by Matsat from Louisville
December 6, 2018
This car has everything you might want in a great ride. Has all the bells and whistles and then some. Look forward to driving it every day
I came into Infiniti of Clarendon Hills looking for something new, and a break from the Lexuses and Acura???s I had previously driven. I met Bill who showed me the new QX50. It looked good, drove great, and has the most comfortable drivers seat I???ve come across. Bill is a pro who helped me get a good deal on a brand new vehicle. I???ve bought over 40 cars for family over the last 35 years, I???d recommend the QX 50 and Bill highly.
Review on my new truck
by Lady T from Charlotte N.C
January 14, 2019
I bought my car a week ago and I love it.I didn't go to the dealership looking for this SUV. I just ask about it thinking I can't afford it the sales said yes you can I was like I can. So I bought it and so far so good. I have a warrant bumper to bumper . Everything is covered and I love that.
Just I received a excellent attention and service and fast service installation super clean ,I love when they return the car super clean
Lift gate won’t open condensation in side
by Cadillac stinks from Daytona Florida
December 4, 2018
I’m very disappointed ’’ with my SRX 2012 battery replaced won’t start after back in shop paid $ 120 in labor told me nothing found car is starting now ,,,condensation in side $425 repair on that lift gate won’t open now Cadillac service said another $ 500 to repair I’m pissed ’ thinking of trading it in Cadillac sucks ’
It was nice to meet with Steve who has a lot of knowledge about the vehicle and also his experience let us know more about the car. So glad that you have such a wonderful people working in the dealer. It is. Nice experience
Beautiful and Stylish car that's dependable!
by KCDiva from KS
January 8, 2019
Following the maintenance schedule will ensure reliability, great performance and better than listed - gas mileage. It's also a very showy and attractive head turner as it shows like a new car due to the ming mirror finish application.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Very reliable vehicle.
by TrishG from Upper Marlboro, MD
December 3, 2018
I think the car is stylish. It is definitely the right fit for my family and me. The car seemed to be in excellent condition. What I like most about the car is, it rides so smoothly and it handles very well. I almost feel like I'm floating on a cloud while driving. My last car purchase was 20 years ago and I have always purchased foreign cars, but I think I will stick with this brand! I am absolutely satisfied with my purchase.
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