I thought I had a flat because my car was driving rough and it was all over the place. Anthony Nicholas was very helpful going over all the items needed on the car. The pressure was low in all the tires and it was out of alignment - which wore down the inner and outer parts of my two front tires. I decided to get all new tires because I've always had problems with these tires. Anthony was very helpful in giving me my choices. I also had several coupons and he went over with me which one would save me the most money. He went over that it covered 'services' and went over what is considered a 'service' - he also figured out the dollar amount that it would save me. I really appreciated the time and patience he had to go over everything with me. I also had my car cleaned. It was nice having a clean car when I picked it up. The courtesy van driver - Jimski was also very interesting. Everyone in the van enjoyed the conversations with him and the topics had a wide range. I personally enjoyed his stories about traveling. It felt great getting into a nice clean car that drove smoother than it had in years. The entire experience was excellent.
Stopped in with an invite for a trade-in of my ATS. Paul Dowman was very pleasant and informative. We couldn't come to an agreement on the trade-in value of my ATS as it had been in an accident involving the air bags. While in great condition in my opinion, the air bag incident was a deal breaker. Everyone tried, but I decided to keep the car, as it's running fine. Will head back to Dimmitt when ready for my next Caddy.
LaVance did a great job going through all of the controls and features during the test drive. He took the time to answer any questions along the way and make sure that I really felt comfortable and/or understood how to work everything. The team made it know that they were available if I needed anything, but were not pushy. The entire process made me feel comfortable and appreciated.
Suzy was very helpful from the minute we stepped on the lot. She was extremely attentive and kind and showed us step by step through the whole process. I was very pleased with my experience with her and the entire Ferman Nissan family. Thank you!
Service was outstanding and very timely. Mike Stevens, my advisor, helped me learn a few new things about my new car that I did not know. He was patient, friendly, answered all my questions, and very professional. I had a very good experience with my first oil change on my new car. Everyone was very nice and very helpful.
We have leased in excess of 15 cadillacs thru Ed Morse and have never been disappointed. Our sales rep Karen Barrese is very detail oriented and pleasant to work with. She is always is available and is anxious to make certain her customers are satisfied and feel good about their purchase. Carlos in the service dept is also great to work with and will always try to solve your problem.
Each time I visit the facility for repairs/service, I always receive excellent service. The staff is always helpful and ready to serve. You have one of the best staff to exhibit excellent service. Mike may sure my service time is always honored
I am so glad that we took the time to search this location for a vehicle. The knowledgeable and friendly staff made the process enjoyable. It was definitely worth our drive to get here. I would highly recommend this dealership to others.
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