Almost makes me want to buy a car every day. Our sales guys Felipe and Brian went over and above to get us the best possible deal they could. Working with Brian in the finance area was smooth and professional.
I have been with this dealership for 50 years in Elkhart and would not plan to go anywhere else. Great customer service and quality cars.
I would recommend Naquins to anyone that asks me about their service and cars.
I've been a customer since 2005. We own two Nissans which makes a grand total of four we have bought since out first visit.
The sales staff is helpful and friendly. (Bob Tezich)
Visits to the Service Department are pleasant and you're treated like a valued customer and not an temporary inconvenience.
If I were a few years younger, I would love to work for them.
My wife and I leased a 2017 Nissan Rogue SV last year and have been very pleased with the Service Dept. and their outstanding customer care they provide. The Sales Dept. made it easy and painless to obtain our Rogue. Thank you for going the step above always.
Tom Naquin's is like Family. Trustworthy , honest, and they provide great follow-up.
I have purchased numerous automobiles from Naquin's and feel comfortable dealing to buy and service they provide afterwards.
I was dreading buying a newer car but Troy made the entire process painless and easy! He will help you in anyway he can to get you into the car you want. I???ll definitely be returning when I get my next car. In the meantime I???m enjoying my 2017 Nissan Rogue. Thanks Troy and Concord Cars!!
Friendly and great customer service. Highly recommended if you're looking for a new vehicle for a great price. It was great to be able to take the vehicle home for a few days before deciding on a purchase to make sure you love what you're buying.
We recently bought a car from Roger @ R&B. He was very kind & helpful. We had our 20 month old grandson with us & everyone was very patient with us. Next time we are looking to buy a vehicle we will come back
Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our problem and a corresponding clear solution. Gates was able to complete all necessary work before the end of the same day! This was not the first time we have taken our car to Gates for diagnostics and solutions, nor was it the firs time that the service team at Gates has provided great service. We will be back!
First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem to view each call as urgent. I wish this all dealerships applied this thoughtful principle. Secondly, I have always been treated as a valued customer by the service crew. They often know me by name. This, although unexpected, always leaves a great impression and tends to make me feel respected. In turn, it's easier to respect and trust the advice given to me regarding vehicle maintenance recommendations. Multiple times the guys have gone out of their way to make it easier on my wallet. They are courteous enough to promptly call and discuss options before assuming the work. They don't push and respect my decison. Finally, they are thorough with the details upon payment and close each interaction with a handshake. Hands down, Gates Toyota is the best dealership I've ever gone to for service. A special thanks to Steven, Brian and the whole crew.
We found a used truck that we were very interested in. Contacted a local dealer to see if it could be brought to us (5 hours away). They said 'no' so we called David, discussed the truck; liked the responses and the contact. Drove 5 hours and purchased the truck. Great experience. Took it past the local dealer to show it off...lol.
Brandon went above and beyond for us selling us are 2010 Ford Escape. We went in with a list and he was able too get us what we wanted. Thank You Brandon. We are telling everyone the service we received and sanding them to Brandon.. Thank You Brandon .¿
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