Joe exemplified ideal customer service; he turned my car hunt into a pleasant experience and always kept his word. He was easy to work with and quite relatable. Thanks, Joe!
Love the car and up to now been reliable.
by MikesGTS from Ontario Canada
December 22, 2018
Had other Cadillacs and always enjoyed the ride and comfort all were reliable and as I bought them used gave very good value for money. This XTS continues on and is very comfortable, the CUE control with radio, temp, and other accessories seems overly complicated and I‘d prefer a simpler system.
Luis Martinez took the time and patience to show us the cars we wanted to see, he gave us enough time to decide without pushing, rushing or yelling us to buy a car as in the past, we had bad experiences with other sellers,
My Cadillac ATS is not my 1969 Fleetwood.
by Fedora Fan from Westerlo,NY
December 10, 2018
I’m retired and my son knew I was a fan of GM. He talked me out of a Chevrolet Impala and suggested the Cadillac. The price of the ATS was comparable to the upscale Impala. I’m closing on fifty thousand miles and I have had a few MINOR recalls (expected) and no operating issues. A safe bet! She’s a four turbo.
Our salesman, Jim Haar, was very helpful and not pushy. Everyone we had contact with was really nice. We got a great deal on our trade in.
Mercedes S Class
by Synergy L from Oakland Gardens
November 5, 2018
German technology, solid build vehicles regardless the brand.
MESSAGE TO ALL VEHICLE MAKERS:
DO NOT PUT USBs UNLESS THEY ARE FAST CHARGING AT LEAST 3.1A EACH.
MESSAGE TO GM:
WHAT IS THE NAME OF THE BRAINSTORM THAT PUT THE COFFEE HOLDERS ON THE DOORS? EVERY TIME SOMEONE LEAVES A DRING ON THE HOLDER AND CLOSES THE DOOR, THE DRING SPILLS ALL OVER THE CAR....
The people we worked with were very helpful and nice. Asked us what type of vehicle we were looking for an then gave us several options.
Worst car ever test drove
by DJG from Hermitage PA
November 15, 2018
Cadillac is suppose too be cream of the crop worst car ever tried out horrible gas millage 13 miles too the gallon city 15 highway horrible and terrible time with the handle push button get u stuck in car
My salesman Mike Daugherty always takes care of me and makes sure he gets me the best deal. The only place I???ll buy from is here!!
best car i've ever owned
by Carl knows from LI,NY
November 6, 2018
This is not only the best car I've ever owned but it is the best value in its class. It is supremely comfortable and yet performs like a sports sedan. Even though it is a large car it drives like a much smaller one and gets 22 miles a gallon with a powerful V6.
This is the fourth car I bought from Carla Talbert
by SHEILARUNDEL from DealerRater.com
November 30, 2018
I bought my 2018 Cruze in January and my granddaughter loved it so much we just bought her one! Wouldn???t go anywhere else but Sapaugh!!
Center CUE system doesn't work
by Michael D. from Fort Mill SC,
January 8, 2019
My ex-wife and I own one as well as another person I met at a gas station while pumping gas asked me if my CUE system worked. All three of us have the same problem. This model should be recalled as I understand that the mechanic at a Cadillac dealer said that is a real problem that costs $1200.00 to repair. How long will Cadillac allow this defect to go on without fixing it. I go out of my way when asked by people that I meet how I like the car. I have taken it to a local Cadillac dealer and they as well says that it is a major problem. Cadillac has an undercurrent of very unhappy car owners sharing their opinion of the problem with all interested party"s. Not good publicity.
This is the fifth car I have purchased from Sapaugh and they have always treated me great and with respect. I will continue to purchase my cars from Sapaugh.
by psw9201 from Aiken SC
October 29, 2018
We purchased this vehicle the first of October from Master Cadillac in Aiken, SC. Adam Rodriguez was a salesperson. It was such a wonderful car buying experience. The Escalade drives like a dream. I would HIGHLY recommend the 2015 Escalade and would HIGHLY recommend Master Cadillac and Adam!
Mike Daugherty was great to deal with I would recommend Sapaugh was fire on the trade-in I would recommend the dealership to anyone I???ve had a very good experience with Mike this my Second truck that I bought from him and the last two years
Luxury and safety
by JeanettaT from Grand Prairie, TX
November 18, 2018
This car meets all of my needs. It has all of the luxury of a Cadillac and the safety/sturdiness of a SUV. It’s roomy and there are plenty of usb jacks to charge phones. I also love the Apple Car play.
I was literally in and out of the dealership in less than 2 hours which is unbelievable! Most dealerships keep you waiting around at least 4+ hours. I called about a vehicle I saw online at 7:00pm on my way through the area and Jeff was supposed to leave by 7:30. Not only did he wait for me to arrive, he had everything ready for me sign and the car easily accessible. The snow storm hit right as we were finishing up and he called me later that evening to make sure we made it to the hotel safely. In addition, everyone I came into contact with was very friendly and welcoming. Pastor Gene was also there working and he took the time to stop and talk while we were waiting to finish everything. Seriously the best service and greatest employees of any dealership I???ve been to and I???ve purchased a lot of vehicles. I would highly recommend this dealership to anyone in the market for a new or used vehicle.
What a waste of hard earned money!
by Jason Daniel from Cleveland, OH
November 22, 2018
Car is cheap and made of plastic, old Cadillac’s were much better built and more reliable and not as expensive, GM should be ashamed seeking these over priced Malibu’s as ’Cadillacs’
This car drives well, feels good, and is inexpensive to own. It services like a Chevy, Uses Regular Gas, I am not worried about driving it through the car wash. The Trunk is enormous and the back seats fold down for even more space.
We needed a large vehicle to transport kids and their stuff. It is the best car I’ve owned! Never any problems. Carfax will show a couple of issues, but will be explained to interested buyers. Needs to be seen and driven. It is a beaut! Only selling to upgrade to platinum due to sore backs. Second owner.
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