I just went in for an oil change. Going to this dealership takes a bit longer than going to a drive-thru, but the car gets examined for potential issues which takes the guesswork out of maintaining your car and they wash the car!
We had some regular maintenance done to our 2018 Equinox that we leased from Greg Bell in January. We have been doing business with Greg Bell since 1993. We left once and went to Clift, but we came back and will not leave again unless we move. The sales staff and service department staff treat you like family. I would highly recommend them to family and friends. They should get a 10 star rating.
Mo Zareef was a great sales consultant. Super calm during negotiations, explained everything well. No high pressure sales. We had been to the dealership several times before just browsing and never felt pressured into anything. Mo really went above and beyond, even explained delivery of the vehicle. Couldn’t recommend Lexus of Toledo more based on this experience. If you’re looking for a great no BS experience, go see Mo.
We have been buying from John for years. He has made our experience with Grogan a pleasure and will not purchase anywhere else. The accounting department was ready for us when we came in and made things quick. We have never experienced any issues and don???t intend to based on the level of service Grogans employees provide. Thanks!
Sean treated us with respect, and I felt that I had known him for a long time. Answered all our questions and told us things we didn't even think about. I hope this young man has a great future in what ever he chooses, I'm sure he will give it his best. Thank you SEAN .
We have confidence in the team of people who keep our Toyota???s in hood condition. Their reminders help us stay up to date with maintenance. Explanations nd print-outs of performed service are thorough.
After 2 days they gave us a car to drive. Has to figure out what was wrong, order parts. Had the car Monday morning to Friday afternoon. New car only have had since April. Were told it would be clean and have fuel in it. Was clean but told ???you will have to get gas!??? Fuel light was on when I got in. Was not happy at all with the overall way thru handled the situation!!!!
Great customer service and support. Our salesman was absolutely great! He listened and followed through before, during and after the purchase of our new car...
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