How refreshing to be treated with sincere respect. I've had experiences at other dealerships of being treated as though I had little knowledge of autos and needed to be told what I should purchase. Not West Point! From the very first email and prompt follow up phone call, to the actual purchase process, Jason and Erik were both professional, friendly and willing to listen. The buying experience was pain free and quick.Very fair price on my trade-in AND my new vehicle! Added bonus: these people really seem to care about and be invested in their community. I'm sure this contributes to their ethic to go the extra mile. I am very impressed and couldn't be happier with the place, the process, and my purchase.
I was looking to replace a 15 year old vehicle and came back to Crown, as we had a good experience a couple of months earlier replacing an older van. I found a great used car with low mileage at a price that I was able to fit into my budget. I enjoyed working with Sam again as she wanted to be sure I was comfortable with my purchase. Enjoying the new ride very much.
I had slowly been looking for a 4 door Jeep Wrangler. The first dealership didn't answer my emails or respond to a voicemail. On a Saturday, we went in & met Ben Lindemulder. Test drove what I thought I wanted but what they had in stock is not what I wanted. He started looking right away. After getting home, my husband had a few changes to our list, Ben took it in stride. I went the next Saturday and Ben & I worked through options for getting a car in. He had it on Monday and I picked it up. The only wrinkle in that process was the other dealership put them off until late afternoon, and it was a drive for them to go get the jeep. Because it was late, even though it was not their fault, they came up with a plan to take care of me for the late delivery. The staff stayed late to get it ready, and do the paperwork. No grumbling about doing that. After getting it home, I found a little issue, and they were not obligated to take care of the, but they had me bring it back in. I've never had a dealership that works so hard to keep you happy.
After a not so great experience at another dealership, we were pleasantly surprised by the down to earth, no pressure approach we received while working with Bo Moore. We were very specific on what features we were looking for in a Jeep and he took the time to track down a perfect match for us! I would recommend Bo AND Crown Motors to friends and family--and already have!
I went into Elhart Hyundai to get a new vehicle and Junior took great care of me while we were getting me into the vehicle I wanted. Caryn was wonderful as she got me a loan with a great interest rate. I could not be happier. They even followed up to make sure things are good with the new vehicle.
If you want someone that genuinely cares about you and will do anything to insure you get the best deal go to brittany. She has helped in so many ways I'm so happy I made a deal with her for my 2014 Chevy Malibu! Best dealer ever
George and britny were awesome on our purchase of our car. Even the finance lady was superb...they all walked us through everything....and even gave us great pointers on rebuilding our credit. They were caring and very tenitive to us. I highly recommend elhart for your next purchase. You don't find that kind of service anymore....bravo on a job well done.
I had searched the internet and found a vehicle I was interested in with the options I wanted at Elhart. I met Brittany in the lot and she showed me what vehicles they had with the options I was interested in and even a vehicle that they had just got in. She was very knowledgeable and polite and not pushy. She was easy to work with to get a very nice vehicle at a good price. The next day I met with Jennifer who had all the paper work ready and made it fast and easy to get that done. Brittany had the vehicle spotless and full of gas and ready to go. Great people to work with when you need to buy a vehicle!
I can???t say enough about the staff at Elhart. They are all some of the most hard working, helpful, friendliness people you could ever hope to deal with when purchasing a vehicle. Caryn Parrish is a Rockstar with the financing! Kevin and the whole staff were there helping me get into my dream truck and they made it happen as a team! Very pleased 👍🏻👍🏻Sam J.
The used car sales men have an excellent team and was excell
by Jayssica from DealerRater.com
November 27, 2018
Went in looking to trade in my vehicle and buy used car and did just that and got more than expected with best costumer satisfaction and service. Would highly recommend this place if you see looking for a car. Treated with respect and would buy from again. Thank you so much best Christmas ever!
WE HAD A GREAT BUYING EXPERNCE THE GUYS TREATED US LIKE FAMILY. THEY DID'NT HAVE THE CAR THERE BUT FOUND IT AT ONE OF THE OTHER LOCATIONS. JUST WHAT WE WANTED AND THE PRICE WAS RIGHT WERE WE WANTED TO BE.THE WIFE LOVES HER 2014 EXPLORER, HAPPY WIFE HAPPY LIFE. THANKS GUYS
We were referred to Elhart from a smaller local dealership who couldn???t help us with our unique financing needs. The minute we walked in the door we were immediately greeted and connected with the Kia sales manager, Dustin Crist. He listened to our situation and without hesitation directed us to Jennifer OBrien-Martinez. Jennifer went above and beyond to help us. She made us feel like we were her most important customers during a very hectic Black Friday. What could have been a very uncomfortable situation,due to our financing needs, was made easy and comfortable because of Jennifer???s expertise and caring personality. We knew we were in good hands when she went out of her way to make phone calls on our behalf and hugged us when we left. She made us feel like family and that means everything. We are beyond pleased with our experience at Elhart and would highly recommend them.
First let me say that I know nothing of vehicle repair. I drive my car , that's it. It's extremely refreshing to be treated respectfully and provided with information concerning repairs that I can actually comprehend , both of which have happened with each of my dealings with Deals On Wheels service center in Dowagiac Michigan. Excellent repair work , fair pricing AND a genuine concern for the safety of the driver! This sounds like one of those reviews that the business writes for itself doesn't it? It's not ! I'm a real customer and I am truly this impressed this business's service center . I haven't purchased a vehicle from Deals on Wheels ,so I cannot speak on that part of the business.
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