Took care of my needs and concerns.
December 3, 2018
*EDIT* Jen ended up contacting and was able to get me the car type I wanted. She was able to keep in touch till our set meeting and I was able to drive off in the car that day. They do give you a 1/2 tank of gas in a used car, which was really nice since most used car lots send it out on E. I really wish they would allow a 4.5 star review because that???s what they really are. If your looking for a car I recommend to go to Elhart and to remember they do offer guaranteed financing. I set an appointment with them on a Thursday to meet that next day at noon and look into financing. I showed up 10 minutes early and Jen was not there. When I asked for her the older guy (Ron?) told me she usually did not come in on Fridays but maybe she will be in soon. I waited 15 minutes till George come up to me and had me fill out some paperwork and told me she was coming but was running late. Jen showed up at 12:30 and eventually called me into her office. She apologized and said she thought the appointment was on Saturday. She asked if I had found a car there I liked, I told her yes and explained what one with the price, I even told her it???s straight out her window at the Hyundai building. She started putting in all my info to get my financing together, I do not have great credit so I understand it???s a challenge. She asks if I like a car that is double the price of the one I told her I liked, did some number crunching on the computer and told me my monthly cost on that car. She then asked if I wanted to go look at that one or test drive it. I told her no and I had to go back to work since it took so long for her to show up. She tried to offer I take it to work as a test drive or take it home for the night. I told her no and got up to leave, she asks if I didn???t like the price, I said yes I wanted one a lot cheaper and it???s not the type of car I wanted. She looks online and find the one I wanted, apologized and said she would work on the numbers Saturday and call me Monday. Monday afternoon I stopped in to test drive the car I liked took it to my shop (work for an independent shop around the corner). When I got there she was talking to someone, brought the car back and she was gone. I asked Mike to have her call me, he took my info and I have still not heard a thing from her. I called her direct line Wednesday a little before 6pm and left her a message. I never heard back. George called me Thursday night and told me they had a car that would be good and the financing would work but at this point they have lost my business. It has been over a week and I have not heard back. I do not know if I am approved or what I am approved for. The sad part is the customers that come to our shop trust us and ask where do go to buy the next car. I used to say Elhart but now will be changing and letting them know Crown or Wyrick is the place. If anyone is looking at buying a car from Elhart I recommend they see George only. He is a great guy and easy to work with.