I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax.
I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model.
I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process).
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I am in the market to purchase a used vehicle and I found a possible match. I emailed Metro Automobiles with a few set of questions on the vehicle and a customer service representative replied back within an hour with an answer. That goes a long way in my book, I just hope the vehicle is still available...
salesman rep was fantastic, showed me the car and test drove with me. No pressure compared to new car stores. Victor in Finance was great and explained everything completely to me where I can understand. Have never had anyone explain about financing to me like that. Will highly recommend to my friends and Family.
I am very unhappy with the salesman we bought our car from. In the sales process, he promised he would get an owner's manual for our car. We followed up multiple times with him via email & telephone calls. He never returned a single call nor responded to email. When we were able to reach him by phone, he promised to call back but never did. We have had the car for three months now and still no owner's manual. Very disappointed.
Heard about this dealer from a customer. I got some credit issues and they were able to work with me, unlike the Big Boys who will turn you away. They are understanding and they are family-owned. Gotta check them out!
Palomino Motors is staffed with knowledgeable, friendly, and honest people. None of the usual sales games. I would recommend them to friends, and we'll be back when we are in the market for another vehicle. The best!
They are very friendly, professional, honest and very helpful . The customer service was great. I will never forget this experience. I will be back again in the future to purchase another vehicle from them .
Another great experience at Town East Ford. This being the 3rd car we have purchased this year from Town East Ford I am still impressed by the efficiency and courtesy they provide. Shopping online is super easy, they find you what you want, they make the negotiation easy and the finance process is informative and helpful.
I have to start off by saying everyone at the dealership made me feel so comfortable there. From sport talks to how to make a turkey they were really easy to talk to. I originally went in looking for a specific truck, but ended up purchasing something completely different after doing a couple of test drives. I’m really happy with my decision!
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