Expect the Unexpected at Preston VW...
March 2, 2018
Preston Volkswagen in Boardman, Ohio provided me with the ability to confidently share with other customers to expect the unexpected when having to either bring their cars in for service or looking to purchase a new/used vehicle. Due to the above and beyond customer service, the knowledgeable employees, fantastic and thorough work ethic, ability to meet each customer where they are, expertise in defining terminology in a way for customers to understand, the best deals within a 250 mile radius for new/used vehicles, and providing customers with such a positive experience instilling the confidence to come back in the future and recommend this dealership to friends and family. Most importantly, Preston VW allows previous customers, like myself, to express to others that they can expect the unexpected.
My experience and overall evaluation of Preston VW was concluded after having to sit in the dealership for two whole days due to having my car break down in the middle of a road trip and having no where to go and not being able to get picked up by anyone to go home and come back when they finished working on my car. So my findings are based on the customers I saw come and go and the interaction between the customers and employees.
There is one specific person that made my experience one I will never forget, cherish forever and always truly appreciate. Estevan Suarez, endowed with endless amazing traits and skills classifying him as one of the best salesman I have ever encountered. He worked with me all day, met my every need, provided me with a vast amount of knowledge and understanding related to new and used vehicles, and made sure that he answered every question I had. If he did not have an answer or was not 100% positive, he went directly to his manager to provide me with an absolute answer. Estevan Suarez is the primary reason I was able to purchase my first vehicle on my own. Additionally, he provided me, first time buyer, with an immediate sense of comfort, trust, confidence, and belief that this was about me and providing me with the best possible outcome; it was not about providing himself with the best possible outcome. The last thing I would have ever expected to experience at Preston VW is something I hope others can begin to expect after hearing my story. Thank You!