Took my 2018 Equinox in for its 5000 mile check. Mariel was kind, professional and put me at ease on check in. She told me when she thought it would be finished and she’d call me when it was. I got the call 10 minutes sooner than expected. Wow! When I went to pick it up, I met the service manager. Super nice guy. Made sure I was pleased with the service and asked if there was anything else they could do. Mariel got the paper work lined up and got me on my way. A great service department. I hope they are appreciated by management.
Shopping at Cadillac of Santa Fe was extremely pleasurable. I have never experienced this must satisfaction when buying a car. I have purchased many vehicles in the past and look forward to purchasing my next vehicle from this store in the future.
We had a very pleasant experience at the Chevrolet of Santa Fe Dealership. The process of buying a car (the Bolt) was very straightforward and fast. All the personnel involved were very friendly, courteous and helpful.
Chevy of Santa Fe, NM was the best car buying experience my husband and I have ever had and we purchased 2 vehicles at the same time. The staff was friendly, kind, professional, they kept us informed through the whole process. I will recommend this dealership to anyone who asks.
Came down to Santa Fe to look at a vehicle we had seen online. When we arrived everyone was nice and greeted us as soon as we drove up. The sales staff was very pleasant to deal with. They made sure we recieved the best deal for the vehicle we wanted. Overall it was a great buying experience.
Dealing with people that are honorable and can be trusted is the very reason I buy vehicles from Dan Cooper and his Sales Staff. Confident and competent in product knowledge and a very strong desire to look after their customers is why they will continue to be successful in a very competitive business. We have plenty of Dealers to work with in the Phoenix area but will always deal at Santa Fe Chevrolet.
The reason for the 4 star on Customer service is when I arrived at 0700 to be sure to get in at 0730 [your request], is when the service person (no Name tag). told me that they couldn't get the service until the people came in later.
The gent was tall and had a beard and an accent.
Please, when you say the time be that time. Also when you ask how long it would take, (to determine if you wanted a ride home to wait), I was told the service that I needed would be about 40 minutes - - -was not.
I am 64 years old and have bought many cars. Every time there has been some hassle. This whole process (6 hours) was smooth as silk. My salesperson (J.Rod) was a listener, matched my needs and she was extremely patient as I toiled with my selection. I came in to be used and left with a new car because she let me make my decision. The managers, including finance, were friendly and professional. I got a good deal and never felt pressured. J Rod was so good I would hire her in a second for my sales team. Bravo and 5 stars!
2018 IS300 Chris Ortega is Phenomenal. Words cannot express his knowledge of LEXUS in every aspect. I cannot have asked for a better experience. I highly recommend LEXUS but most of all the patience, intelligence, and kindness CHRIS exhumes. I Definitely will be referring LEXUS and Chris Ortega! Thank you for making my Dreams come true! Monica Duran
Chris continuously went above and beyond to satisfy what I wanted in a car buying experience including driving the car from Santa Fe to Albuquerque, delivering it to my front door, walked me through setting up my phone AND thru the car features.
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